Aerolinks Travel Limited Reviews 

164
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, customers and reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and attentive throughout the entire travel planning journey. People note that the team organizes everything smoothly, from flights and accommodation to completely custom travel packages. Travelers often share that agents go above and beyond to ensure trips are completely comfortable and stress free. However, some people mentioned frustrating issues regarding booking transparency, deposit refunds, and unfulfilled hotel room arrangements. A few reviewers ultimately decided to cancel their plans and requested their money back after experiencing unclear communication.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting helpful, responsive, and professional... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful staff who provide prompt... See more

Booking process

Users describe ambiguous interactions with booking process, as consumers frequently praise helpful agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very pleased with Brother Asim from start to finish dealing with the flight tickets and then having to adjust the return date , Brother Asim kept me and my mother updated throughout whole proce... See more

Rated 5 out of 5 stars

Incredible company. I have booked numerous times and Ms Eman William is an outstanding travel agent. She has accommodated MULTIPLE holidays for us, including umrah and destination holidays (for exampl... See more

Rated 5 out of 5 stars

Excellent communication and our agent Mr Zia was very honest and helpful to find the best flights and hotel for our package at the most competitive price range. He was also always available via phone... See more

Rated 5 out of 5 stars

Brother Zia was great to deal with, very organised a prompt. Had an issue with the hotel when we got to Madinah (10pm in the UK) but the emergency contact from Hajj&Umrah was available and hel... See more


Company details

  1. Tour Operator

Written by the company

Air tickets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.5

All reviews

(164)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Areeba

Areeba arranged our Umrah package at short notice.
She was excellent throughout. Very quick to respond to communication.
Felt reassured throughout. Also managed to get the best deal!

Very happy customers and will be recommending to others

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Areeba

Fantastic service from Areeba.
She managed entire process smoothly and within a short space of time. Built an Umrah package for us that was exactly what we were looking for. Would recommend her highly.

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience dealing with Eman

Great experience dealing with Eman, I was very apprehensive booking online but everything was organised expertly, our hotel check-in and transfers were all trouble free. Highly recommend.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

I went to umrah with Aerolinks Travel…

I went to umrah with Aerolinks Travel Limited. I am very happy with this company. I was no any difficulties on my travel . Alhamdulillah I perform my umrah very peacefully. Hotels are very nice and transport was provide very comfortable.

March 16, 2023
Unprompted review
Rated 4 out of 5 stars

I contacted a few companies about…

I contacted a few companies about booking a trip to perform Umrah. Only Hajj and Umrah Experts seemed interested in my enquiry. Mr Zia Mustafa worked quickly to put together a quote for my itinerary and, once I made the final decision to go, he sorted things out for me. My experience and journey were smooth Alhamdulillah. I recommend this company and will most likely use them again.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Nice management

It was really very wonderful Mr Awais managed hotel tickets and visa for my umra travel to Saudi Arabia.
My journey to Saudi Arabia was very nice, and I found everything perfect from visa to ticket and hotels both in Makka and Madina.
Thanks to the management.
Hamidulla Khan

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Umrah

Highly recommended Aerolinks,

I recently used their services for an umrah package. Nouman helped us book a package which included flights, hotel and transport all at an affordable price.

We had no problems and communication was very good.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Aslamoalikum to everyone

Aslamoalikum to everyone, I have had a wonderful experience with Aerolinks travel, Mr Nouman who booked my tickets guided me step by step on my First Umrah,Alhmdolilah we were able to complete our journey, I went with my family of 6 Alhmdolilah I felt so comfortable travelling with Emirates and hotel that they recommend and booked for us, makkah and Medina hotel were fantastic very helpful, Mr Nouman also arranged my travel from airport to hotel and then to medina, the cars were very clean and professional drivers. I did take few taxis out side of my travel package they were not nice and they were not clean, but the service that I received over all by Mr Nouman and the Mangment were absolutely fantastic. Finally I would like to thank Mr Nouman and the management for looking after me on my trip. Thanks you

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say? We got the service we paid for. No false promises, no let downs. We did have a small glitch with our ziyarah but this was rectified and we have been compensated for this on our next trip inshaAllah! The experience of a life time was facilitated by Aerolinks to the point that we would definitely recommend them and book with them again. Special thanks to Ahmad for his professionalism, patience and honesty during the entire booking process.

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

It was my 1st visit to Saudi Arabia for Umrah

It was my 1st visit to Saudi Arabia for Umrah with my family and I did not know where to start but Mr Ahmed Riaz from Aerolinks Travel organised everything for me i.e. arranged Umrah and tourist visas, hotels in Makkah/Madina, transport from airports to hotels plus Ziarats and flight tickets. Ahmed also shared his experiences and gave me tips. The package was exactly the same as been told or advertised.
NOTE(Personal Experience):
1- Please make sure if you are going with family then try to book hotels near to HARAM in Makkah and Madina, Breakfast should be included in the package as it will help you to survive all day inside Haram(TAWAF and SAHI).
2- Try to book a direct flight as indirect flights(changing 2 plans) make you tired and by the time you reach Makkah, you don't have enough strength to perform Umrah same day and your 1st day will be wasted.
3- EVERTHING is commercialised there and people will try to over charge you for their services,( i.e. haircut, food, taxi, buying dates or anything) so make sure you check few other options before buying anything.
4- Take a backpack/a drawstring Gym Bag with you inside the Haram so you can put you slippers, snacks and scissors to cut hair after SAHI.
5- Wheelchairs are free to use in Haram and you can find them front of Gate 4, try to take and use them yourself, don't take them if anyone will offer you as they will charge you a lot.
6- Same, stools are free in Haram lying around , don't hesitate to take them, those are WAQF for Haram, anyone can use.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Visited Saudi

Visited Saudi, Overall everything was okay, Madina hotel we got to the right hotel but they said it’s not this hotel so we had to go through a lot of stress for like two hours the upsetting part was we was told was to take the luggage somewhere Else it’s not this hotel, no one helped us apart from a cleaner helped us that started working there a day ago room was 6foot by 6foot square just enough for two people and luggage was very disappointing with the hotel. But still zain helped us so much thankyou so much.

Having the issue in Saudi was no fault of aero link travels to be honest with you we was dealt with MR Zain very professionally he directed us from the starting to the end got a good deal, very well spoken very professional…. Mr Zain also arranged for drivers to pick us up from the airport to be taken to the hotels both ways and back to the airport, timing was very great even having problems in Saudi the company still made sure that we got our room… very happy with this company as I used this company for the first time definitely highly recommended. Definitely ask for Zain who will be pleased to deal with you once again. Zain thankyou very much for arranging this beautiful journey for us may Allah shower his blessings on him and the company Ameen .

January 30, 2023
Unprompted review

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