Air & Water Reviews 

133
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Amazing!!! I ordered over the phone thru rep. Vincent. He was extremely helpful in answering all my questions plus ensuring that I received the best price available . I received my wine cooler in 4... See more

Rated 5 out of 5 stars

We have only had it for 24 hours, but is already exceeding my expectations. It makes ice quickly and takes the place of a Maytag referator ice maker which broke in just one year. The frig repair per... See more

Rated 5 out of 5 stars

I have called several times this past week because my order had not shown up online under recent orders. I was assured it had been order. When I called this evening Mike did some detective work, made... See more

Rated 5 out of 5 stars

Purchased ice maker for my outside bar 2 years ago ....makes perfect fast ice....this year when I turned it in the fill water sensor stopped working...called customer serve....no wait time, live pers... See more

Company details

  1. Boiler and Heating Service
  2. Furniture Store

Information provided by various external sources

Free shipping on most orders. Air & Water is a top online retailer of portable electric heaters, garage heaters, ice makers and portable air conditioners. We offer fast shipping, live customer service experts, and a liberal return policy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(133)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NOT AGAINST AIR & WATER WEBSITE -RATING IS FOR TRUSTPILOT

RATING IS FOR TRUSTPILOT FOR INTRUDING WITH THIS RATING. WANT TO RESEARCH PRODUCTS FIRST. I WILL RATE A COMPANY AFTER PURCHASE OR INTERACTED WITH CUSTOMER SERVICE.

MY MAIN RATING WILL BE HOW CUSTOMER SERVICE REACTS. TOP MOST IMPORTANT IS TO SPEAK WITH A AMERICAN REP NOT SOME OVERSEAS REP. IF I CAN'T SPEAK TO AMERICAN REP RATE IS AUTOMATICALLY 1 OR 0 IF POSSIBLE.

2ND IS GETTING TO SPEAK WITH A HUMAN NOT A DUMB AUTO MACHINE.

EXAMPLE SAMSUNG IS THE WORST OF WORST. I SPREAD THE WORD NOT TO DEAL WITH COMPANY WHEN THIS HAPPENS.

USE ALL CAPS FOR EYESIGHT.

RATE FOR AIR & WATER IS 5 STARS
AIR & WATER HAS BEEN FAIR & UNDERSTANDING WHEN I CONTACTED VIA PHONE.

December 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great product

Our new Cadet wall heater installed easily and works great. Price was great through air n water. Shipping was quick. Highly recommend this company.

December 24, 2016
Unprompted review
Rated 5 out of 5 stars

Great deals

Great place to shop for great deals and products you want and need!!

December 24, 2016
Unprompted review
Rated 3 out of 5 stars

Can't really Rate Experience

I have to say this is the first time I've been asked a review before I even have an experience. gave the benefit of he doubt with 3 Stars, however, can't say for sure with out the experience. Might consider a change in how the reviews are done.

December 24, 2016
Unprompted review
Rated 4 out of 5 stars

thank

I just want to order the product. Why am routed towards a review first?

December 23, 2016
Unprompted review
Rated 5 out of 5 stars

The web site is ok but...

Web site is awesome and they really have good prices. I have purchase a couple high ticket items (cigar wineador (x2))the prices are great, customer service is also exceptional as well as the shipping. the one thing that sucks is they have this web site review page that you can't get out of.

December 23, 2016
Unprompted review
Rated 5 out of 5 stars

Fast service!!

Very pleased with the fast service for standard shipping! Will be ordering again after Christmas for a humidifier as prices are lower than stores here!!

December 19, 2016
Unprompted review
Rated 1 out of 5 stars

Poor communication.

Was not thrilled with my 1st experience dealing with you company. Not what I expected from a Google trusted site. Made purchase, never received any type of info on when item was shipping. So I contacted customer service twice. Both time I got the same generic response about how it takes five working days to ship. That's fine, except I received the package the day I sent the email. I just cant believe no one would actually take a second to look up the order and let me know it has shipped and send me a tracking number. Rather I'm left wondering if my package would make it to me on time for Christmas or if I would have to cancel my order and buy locally as to have it on time. Just overall really poor customer service and commination. Wont buy from again!

December 15, 2016
Unprompted review
Rated 5 out of 5 stars

Good, friendly customer service.

Good, friendly customer service. A week after ordering, I'd never received my shipping tracking info email and was concerned that my order would not arrive by Christmas. The customer support representative not only was very friendly and helpful but she remembered talking to me previously when I placed the order, (she talks to lots of people every day so that was a special bonus) then quickly found my order, verified its arrival date and sent me an email with my tracking number. Which should arrive before Christmas, Thanks!

December 13, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and great product!!

First time purchase of a DR968. I have heard and read so many positive reviews, that I decided to give it a try. I have spent a fortune on various space heaters and none of them really lived up to my expectations. I'm hoping this one will, and it does seem to be what it is claimed to be.

December 7, 2016
Unprompted review

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