Airbnb Reviews 

Worst customer service ever. Just spent 2 hours on the phone with the phone and ultimately, got disconnected again! The line was had so much static that we couldn't hear each other. When I could hear her, I couldn't understand her. There was a very long pause between my questions and her answers. Turns out we are calling the Philippines.

Anyway, she kept putting me on hold to look up the answers to pretty simple questions. Throughout the long pauses, static, researching answers, and misunderstandings, I was on the line for over an hour. She promised to call me back if we got disconnected. Sure enough, we were disconnected and I did not get a call back.

I called back again and same song and dance. Disconnected again. I give up. I'm going to VRBO which I hear is far superior.

Airbnb needs to invest in a quality communications system because all of the reps are using poor WiFi connections and the thick accents and long pauses make communication very difficult.

Never will book again with Airbnb. The owner struggled for four hours to add a day to our reservation. It took Airbnb until 2:40 the next morning to acknowledge my attempt to book a townhome in Mammoth. I loaded three photos over three hours by instruction of the customer staff. The company cancelled my reservation three hours before it was to timeout. Had to keep writing the owner. Called customer service at 5:00 am because our reservation was still not confirmed. The automated system kept not accepting my photo to match with the government ID (California Driver's License, front and back) I submitted. After 1.5 hours in a chat with customer service. Leizel said she had to go to a meeting and would call me in an hour -- when my reservation had been cancelled! There were between 20 minutes and over I hour in gaps to the chat responding.

I WILL NEVER BOOK Airbnb again. VBRO IS SOOOOO SUPERIOR AND THE CUSTOMER SERVICE IS FANTASTIC COMPARED TO WHAT I AM EXPERIENCING WITH Airbnb.

Their famous service does not equal to their customer support. Definitely the worst I've encounter yet!! I was just asking them to delete my account since I have the right to have my personal information removed. Instead, what I received was rude agents and they only "deactivate" my account. No further help or respond was provided. Becareful and beware!!!

Airbnb could have ruined my entire 30th birthday and engagement photo shoot! I booked a cabin and with no explanation they deleted my account and refunded my money 3 days before we were to leave on our trip. Yes they refunded my money but said it could take up to FIVE days to get it back, which left me no money to rent another place!!! So we had no place to stay! I’ll use another rental site and as far as I’m concerned... They can go F themselves (yes I’m salty AF over this)!!!

Airbnb claims to back you and then you get stiffed. They put us through hoops with regard to a claim then tell us we don't qualify, as pet damage is not covered...sooo, what is the deposit for? Nothing you'll get back! Seeking better options now! RUNNNN!

Booked a place back in November for March stay in Daytona, FL for bike week. Emailed to see if we could add a day to our stay or see if it was already booked . Got a message back from the owner of our property stating the price wasn't listed correctly and he wanted me to cancel which I wrote back absolutely not. He agreed to the price weeks ago and needed to honor it. Back and forth we went where he didn't want to cancel as he gets penalized. I stated as he should as it is not good business practice to try and double an already agreed on rate. Long story short he cancelled . You can't leave any info on their website so I will post it here. Henry at Oceanside inn at 1909 south Atlantic Ave #219 in Daytona Beach, fl ...do NOT deal with him as he is crooked. By the way when you call Airbnb to say how outrageous this is they don't care. They can read the whole email string and see what he was trying to do! WOW!

My tale begins with a failed attempt to rent a cabin in Eureka Springs through Airbnb. In the middle of going through a divorce my wife filed false harassment charges against me without my knowledge and Airbnb cancelled my reservation and refunded my money due to the charges against me. “Ok” I thought “understandable” as I figured they didn’t look specifically into my legal case to find the falsities. Well the deactivated my account. Enough time has passed, my case was dismissed due to the judge seeing through my wife’s lies and I thinking I’m going to try using Airbnb for another stay in eureka and my upcoming trip to Lake Tahoe. WRONG. Even though I started a new account it was immediately flagged and deactivated. Customer service was NO help at “Zoey” spent no time looking into the matter and immediately responded with saying they had no obligation to offer explanation and had barred me from any further use of their platform. Ok. I get on Homeaway’s site and I booked both my trips with confirmation in less than 15 minutes. Congratulations Airbnb. You lost a customer and added a nice blemish to your already poor reputation. HOMEAWAY for ALL your vacation rental needs! Lol

Horrible experience with Airbnb. We've had about 5 instances with airbnb where the guests brought extra guests to the place. They book for 1 or 2 guests, then there's 3, 5, 8 guests coming in. We have video footage, took screenshots of these and we filed a claim with airbnb. Airbnb denied all claims saying that all these video footage is not enough evidence that the guests had extra guests!! Our listing clearly states that no extra guests are allowed, they will be charged fees for these and Airbnb just denied it! If that wasn't proof there were extra guests, I don't know what proof they think is valid!! Aibnb contact me about this icpm3245@ gmail.com

My home has a private location in a Colorado ski resort. The guests from Airbnb continue to lie and bring large groups. The support center and the resolution continue to disappoint making it nearly impossible to collect additional guest fees. Not sure why Airbnb makes it so difficult for home owners . I’ll take the Vrbo guest over Airbnb any day as they’re more upscale and transparent.

I opened a CC just for travel with Airbnb, they want me to verify it months later, they want me to sent them an attachment of my CC statement. Has anyone ever heard of this craziness??
And the places they are approving are getting worse everyday

I rented a place through Airbnb and right before the trip I saw a couple new reviews stating that people had issues with cockroaches. I contacted Airbnb and they told me they were false reviews and I had nothing to worry about. They assured me that if I saw any when I checked in that they would move us.
We checked in and we started seeing them everywhere!!! I contacted them and no only did they not move us but they only refunded $120 of the $950 we paid! We had to spend the trip in a cockroach infested place. I called, asked to speak to a manager and they did not care. They closed the case and told me it was my choice to stay there. I have used Airbnb for years and I cannot believe how they treated this situation.

AirBnB takes a completely one-sided approach to the rental process...ie the renter is always right and the owner is always wrong. What does that mean to you as an owner or manager listing your property on AirBnB? It means that guests who make exaggerated complaints, unreasonable complaints, or even outright false complaints are unquestioningly handed refunds with no recourse or appeal. Doesn't matter if you can document the false or exaggerated nature of the complaint, AirBnB doesn't care about owners. Savvy travelers know this and take advantage of it. Owners are better off putting their time and energy into advertising elsewhere.

The SERVICE FEE of $49.05 for cancelling a reservation after 48 HOURS of booking is absolutely ridiculous. When booking a cottage for a weekend at the end of November in Nevada City, Ca., I read FULL REFUND IF CANCELLATION MADE WITHIN 24 HOURS OF RESERVED DATE. I am told by AIRBNB representative that it is a service fee to maintain their website and other administrative costs.

Really? Very unsatisfied and really am shocked at this exorbitant fee.

THE WORSE EXPERIENCE WITH AIRBNB . THEY PROMISE TO CALL YOU BACK AND NEVER DO !!! I HAD TO SOLVE MY CASE AS A HOST AND ALWAYS GOT PROMISED THAT THEY WOULD CALL ME BACK "SHORTLY" BUT NEVER DID !!! AND THAT WAS GOING ON FOR LIKE 2 WEEKS AFTER I CALLED THEM LIKE 100 TIMES TO SOLVE THIS !!! I MUST SAY THAT I SO CANT RECOMMEND ANYBODY TO LIST WITH THEM! A VERY AWFUL EXPERIENCE AND TOOK SO MUCH WASTED TIME OF CALLING AND WAITING !!! AND STILL NOT SOLVED !

In my experience, there was a 50% chance to encounter bad hosts and you’d end up getting fines from airbnb (service charges) even if you got a refund. False claims are very common and airbnb continues to let the problematic properties and hosts on their platform. There’s no consumer protection at all. Don’t ruin your holiday and get fined. Stay in a hotel. Btw, airbnb properties aren’t cheaper than a hotel room.

As a host Airbnb always sides with any guest complaint regardless of the situation. They claim to have a strict cancellation policy but anytime a guest cancels, regardless of the reason they just pull.the money from your personal checking account and could care less of how much proof you have the guest is "always right' as they say. This is creating a bit of a loop hole in my opinion, causing guests to just take advantage of the hosts regardless of cancellation policy and leaving hosts having to pay back in full regardless of how proof thsy provide. Im very disappointed in the way the way they now treat hosts. After nearly 3 years of hosting, I'm considering looking for a different company to host my place with. After 3 years they've raised their prices and done less and less to help hosts. I'm truly disappointed with them.

They do not have correct policies between host and Airbnb. When I tried to cancel they didnot give 48 hours cancellation policy even I tried to cancel with in 15 minutes of after I made reservation. I dont like using airbnb.

When you pay more in fees than for the room. The company needs to go.

We were host for Airbnb. we started with cohost program, tried to change over to the primary, but Airbnb did not have it set up without cancelling all the reviews and ratings. Then they changed the program 1 August and at that time did not pay us for the 5 guest in our apartment, instead they sent it to the primary host who will not give us the money. We tried from July 11 to change over but customer service is so inept they would not or could not help us. They sent a letter to the primary host to switch but he chose not to and we are out of 1000 euros. Trying to get this fixed for several months and today, Airbnb said to go and chase down the money and that is all they could or would do. DO NOT WORK WITH THIS POORLY RAN COMPANY.

Here we go, I was ok with Airbnb until they get a police that renters wanted cancel the police under 24 hrs before arriving. To help guests Airbnb gave 100% return back to then and nothing to me, making me loose those days I rented to Airbnb. Well. Here we go, the season in ocean city is only 8-12 weeks tops and no one come down on winter and I am the one lossing the money. Very week costumer service with people that don’t speak English as well....