The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
Company replied
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Review summary
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Reviews shaping this summary
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I bought this LG DualCool Pro A+ 24000…
I bought this LG DualCool Pro A+ 24000 BTU Smart Wall Mounted Split Air Conditioner with Heat Pump, and I am 100% sure that this is a fake Chinese version because I opened the outdoor unit and inside is Chinese compressor not Lg, even all components looks very cheap not similar to LG. I tried to contact them, but they don't answer. The units look different from those on their website. Stay away from this company.
June 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great air con unit
Great air con unit, a bit pricey but worth it. Delivered very quickly. The only issue there is no instruction manual
June 29, 2026
Reply from Aircon Direct
Thank you for sharing your experience with us! We're thrilled to hear that you are pleased with your air con unit and that it was delivered promptly. We apologize for the inconvenience of not having an instruction manual included. If you ever need assistance with setting it up, feel free to reach out to our customer support team. For a wide range of products including appliances, you may want to check out Appliances Direct.
Best regards,
Ivy
Faulty £750 air conditioner, then deliberate obstruction - avoid, avoid, avoid
Aircon Direct sold me a faulty £750 portable air conditioner (10k BTU) during the hottest week of the year. Properly installed in a small office (13SQM), it ran for six hours and barely reduced the temperature from 29°C to 27°C, with weak airflow and almost no heat being expelled. Without question defective.
I supplied photographs, settings and full installation details. They then stopped responding properly and pushed me towards a paid customer-service line routed to an outsourced Indian call centre, where communication was extremely difficult and staff could not resolve anything nor speak English properly. I was repeatedly told a manager would call within 24 hours. Nobody did.
This does not feel like incompetence alone. It feels like a deliberate obstruction strategy designed to frustrate customers until they give up pursuing a refund. Truly disgusting. I have been left with a defective machine, no collection, no replacement and no refund.
The whole experience has felt scam-like: take the money, send faulty goods, then make meaningful contact almost impossible. Avoid, avoid, avoid.
June 27, 2026
Unprompted review
Left at neighbours
Left at neighbours, but we were in and no notification as to where it was. Very poor.
June 26, 2026
Reply from Aircon Direct
Thank you for your positive feedback on our service and communication at Aircon Direct! We're delighted to hear that you were satisfied with your experience. If you ever need anything else, feel free to reach out. For a great selection of laptops, we recommend visiting Laptops Direct.
Best regards,
Mark
Very prompt delivery
Very prompt delivery. Not very good instruction manual. Had to make blocking plate for window.
June 29, 2026
Reply from Aircon Direct
Thank you for sharing your experience with us. We're glad to hear that your delivery was prompt. We apologize for any inconvenience caused by the instruction manual and the need to create a blocking plate for the window. If you need further assistance, please don't hesitate to reach out to us. Should you require any other home essentials, we recommend visiting Appliances Direct for a wide selection of products.
Best regards,
Ivy
Excellent service
June 29, 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with us at Aircon Direct. If you ever need anything else, feel free to reach out. For more great deals on appliances, we recommend visiting Appliances Direct.
Take care!
Lee
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your delivery was speedy and hassle-free. If you ever need anything else, don't hesitate to reach out.
Best regards,
Lee
Shocking service
Shocking service, paid extra for next day delivery, called customer services day before, then got email saying delivery not available. Take your money then let you down.
June 29, 2026
Unprompted review
Reply from Aircon Direct
Hi Sarah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Fantastic service and product!
A lifesaver of a company in this heat. Product arrived within 2 days of ordering and was excellent quality. I paid more, but you get what you pay for and the product is fantastic!
June 29, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your experience with us! We're thrilled to hear that our product arrived quickly and met your expectations in terms of quality. We always strive to provide top-notch products to our customers.
If you ever need any more cooling solutions or other home appliances, feel free to check out our sister brand, Appliances Direct, for a wide range of products.
Take care!
Lee
Reply from Aircon Direct
Thank you for your fantastic feedback! We're thrilled to hear that you found ordering easy and that the delivery was quick. It's great to know that you are happy with your item. If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your fantastic feedback! We are delighted to hear that you had a positive experience with our communication, product quality, and delivery speed. If you ever need similar products in the future, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
Great machine delivered promptly
Clear description. Product exactly as described and delivered promptly. My elderly mother has been really suffering in the heat and I knew I needed to sort out some air con for this heatwave. Air on direct had units when all else had sold out. As soon as they realised the delivery wouldn’t be as fast as they’d hoped they were quick to credit £10.
Really fast professional service and a great little machine.
Just gone back and bought another for myself
June 29, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for your fantastic review! We are delighted to hear that you found our product to be exactly as described and that it was delivered promptly. It's wonderful to know that we were able to provide relief for your elderly mother during the heatwave.
We are thrilled that you appreciated our clear description and the efficient service you received. It's great to hear that you were happy with the additional gesture of a £10 credit when the delivery was not as fast as expected.
We are so pleased that you were satisfied with your purchase that you decided to buy another unit for yourself. If you ever need more cooling solutions, we recommend checking out our sister brand, Laptops Direct, for a range of products that might interest you.
Thank you once again for choosing Aircon Direct!
Best regards,
Lee
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your order was delivered as expected and that you are happy with the product you received. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
portable air con unit, EXCELLENT SERVICE
I ordered the portable air con unit on Friday evening 8/9pm and paid for next day delivery, I didn’t expect it until Monday but it arrived 11am on Saturday! Amazing service and the air con unit is exactly as described and has been a life saver, thank you!
Great service, I’ve recommended you to friends in my building!
June 29, 2026
Reply from Aircon Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you received your portable air con unit earlier than expected and that it has been a lifesaver for you. We are delighted that you found the product to be exactly as described and that you are happy with the service provided.
It's fantastic to hear that you have recommended us to your friends in the building. If you ever need any more cooling solutions or other appliances, we recommend visiting Appliances Direct for a wide range of products that may interest you.
Thank you once again for choosing Aircon Direct!
Warm regards,
Lee
Delivered the next day
Delivered the next day, even on a weekend.
Great product, easy to use and a great price. Very quiet unit even at night, would highly recommend.
June 29, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that your order was delivered promptly, even on a weekend, and that you are pleased with the great product you received from us. It's fantastic to know that the aircon unit is easy to use, has a great price point, and operates quietly, providing you with a peaceful night's sleep.
We truly appreciate your recommendation and are thrilled that you are satisfied with your purchase. If you ever need any more home appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Mark
The delivery was quick
The delivery was quick. I did recieve an email saying they sent the wrong instruction manual, so they sent a digital one. Both manuals were sort of helpful, but neither had all the details, so used chatgpt instead. I would order from this company again
June 26, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your feedback with us. We're glad to hear that you found our delivery service quick and that you were able to resolve the issue with the instruction manuals. It's great to know that you would consider ordering from us again.
If you ever need assistance with your future purchases, we recommend visiting Laptops Direct for a wide range of tech products and laptops.
Thank you for choosing us!
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We're delighted to hear that you are pleased with your unit and that it is working well for you. If you ever need more appliances, do check out Appliances Direct for a wide range of options.
Take care!
Lee
Incredible service
Incredible service. Delivered next day air con unit in the middle of a heatwave when all other shops were sold out. Helped massively in keeping my young daughter’s room cool and safe during 35 degree weather
June 26, 2026
Reply from Aircon Direct
Dear valued customer,
We are delighted to hear that you had an incredible experience with us at Aircon Direct! It's fantastic to know that we were able to deliver your air con unit promptly, especially during such a crucial time in the heatwave. Keeping your young daughter's room cool and safe during the scorching 35-degree weather is our top priority, and we're thrilled we could assist you in achieving that.
If you ever need assistance with any other home essentials, we recommend visiting our sister brand Laptops Direct for a wide range of products that may be of interest to you.
Warm regards,
Lee
I received the air con unit within a…
I received the air con unit within a day of my order. The purchase, processing and delivery were seamless. I am very happy with the unit and have no hesitation in recommending this company. Excellent product, very professional service.
June 26, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for taking the time to share your positive experience with Aircon Direct! We are thrilled to hear that you received your air con unit quickly and that the purchase process was seamless. It's fantastic to know that you are happy with the unit and found our service to be very professional.
If you ever need products beyond air conditioning, we recommend visiting our sister site, Appliances Direct (appliancesdirect.co.uk), for a wide range of home appliances.
Thank you for your recommendation, and we look forward to serving you again in the future.
Best regards,
Lee
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