The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
Company replied
Thé air conditioner was delivered by a very kind and thoughtful man who read the noté I had left on my front door and did what I required since I am disabled. Thé air conditioner was delivered is w... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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AVOID!
Pathetic customer service and a horrible scam are being run. Paid almost 1k for a portable air-con and extra for delivery on a specific date. The item was then unlisted, and no communication. I called to be told it's out of stock, no help. After complaining, the advisor gave me another date. I called again today to ensure everything is delivered, to be told they can't help. They stole my money and never delivered any products.
June 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and efficient service.
June 6, 2026
Reply from Aircon Direct
Thank you for your positive feedback on our quick and efficient service! We are delighted to hear that you had a smooth experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Could not fault them!
I had a great experience with Aircon Direct from start to finish. Ordering a portable air conditioning unit was quick and easy through their website. The estimated delivery date shown when I placed the order was exactly when it arrived.
The delivery process was excellent. I received a delivery time window the day before, and the driver called me 30 minutes before arriving, which was really helpful. The driver was friendly, professional, and very helpful.
Overall, the customer service was amazing, and the whole experience was smooth, efficient, and hassle-free. I wouldn't hesitate to order from Aircon Direct again and would highly recommend them.
July 9, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your fantastic experience with Aircon Direct! We are thrilled to hear that ordering your portable air conditioning unit was quick and easy, and that the delivery process was excellent. It's great to know that the estimated delivery date was accurate and that you received updates and a friendly driver who was professional and helpful.
We are delighted that you found our customer service amazing and that your overall experience was smooth, efficient, and hassle-free. We truly appreciate your recommendation and look forward to serving you again in the future.
If you ever need products beyond air conditioning, we recommend visiting Laptops Direct for a wide range of laptops and tech products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your fantastic feedback! We are delighted to hear that you had a positive experience with our communication and fast delivery service. If you ever need anything else, please don't hesitate to reach out. For a wide range of products, you may also enjoy visiting Appliances Direct for more great deals.
Take care!
Lee
Only cools you if u stay sitting right…
Only cools you if u stay sitting right in front of it
July 8, 2026
Arrived on time
Arrived on time, only tried it 3 nights so far. Rooms been nice and cold. Very good buy
June 28, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your aircon arrived on time and has been keeping your room nice and cold for the past three nights. It's great to know that you find it to be a very good buy. If you ever need more appliances, remember to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us at Aircon Direct. If you ever need products from a different category, we recommend visiting Appliances Direct for a wide range of home appliances.
Best regards,
Ivy
Poor quality control
This was the only reputable company I could find who still had evaporative air conditioner units. I rang to ask a few questions and spoke with Miall. He was kind and professional, although when I asked which courier company they use he told me they do their own deliveries. This turned out to be incorrect as they sent my order via DPD. That was fine, they're good in this area - just a little strange that Miall got it wrong.
However, when I set up the machine last night I suddenly found it was leaking everywhere. I had to unplug it quickly.
Today I examined it more closely and found there was a several centimetre crack in the water tank. I can't even ask the company for a replacement as they've run out of them.
The box is intact which means the unit was either damaged during manufacture/packaging or it was a returned item which had been damaged by a previous customer and not checked properly before being sold again.
I have no choice but to patch it up and use it given that we're in a heatwave again, but for a £200 unit I expected it to at least be intact and fit for purpose.
I'm sure they're a well meaning company and the delivery was exemplary, just be aware their quality control may not be of the best.
July 6, 2026
Unprompted review
Reply from Aircon Direct
Hi Sue,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
QUICK SERVICE EXCELLENT PRODUCT
July 5, 2026
Reply from Aircon Direct
Thank you for sharing your positive feedback! We are thrilled to hear that you were pleased with our quick service and found our product excellent. If you ever need more fantastic products, we recommend checking out Laptops Direct for a wide range of options.
Best regards,
Ivy
Poor customer service
Poor customer service: I do understand that there is a problem with supply at the moment, but if you don’t have something available then please contact the customer to arrange an alternative or return funds straight away, don’t just tell them “we won’t be sending it to you until September”. And then when they contact you, don’t get back to them. I see you have a lot of people with an experience like this this week….
July 8, 2026
Unprompted review
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you are pleased with the quick delivery and that you are enjoying your unit from Aircon Direct. If you ever need more appliances, feel free to check out Appliances Direct for a wide range of products.
Take care!
Lee
Straightforward to order
Straightforward to order, unit arrived 4 days earlier than the expected delivery date and given the current heatwave this was very much appreciated. Would highly recommend ☺️
July 8, 2026
Reply from Aircon Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that your unit arrived ahead of schedule, especially during the current heatwave. We appreciate your recommendation and are delighted that you found the ordering process straightforward.
If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Best regards,
Lee
Very efficient service
Very efficient service. Great product range & item was delivered as scheduled with excellent communication throughout
July 8, 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you found our service efficient and enjoyed our great product range. We're glad to know that your item was delivered on time with excellent communication. If you ever need more products, feel free to check out Appliances Direct for a wide selection.
Best regards,
Lee
Appalling customer service
Appalling customer service - do not trust website. Placed an order in June showing units available to be delivered 8 July. Called on 8 July to be told that only part of the order would be available for delivery on 22 July. They had not reached out to me, they lied about availability and then they made a cancellation over the phone very difficult. Do not trust.
July 8, 2026
Unprompted review
Reply from Aircon Direct
Hi Eleanor,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Fairly quick delivery and very pleased…
Fairly quick delivery and very pleased with our ELL Como air con unit. It’s noisy but you get used to it. It’s only 9000 bit but powerful and adequate for our lounge and dining room. Very pleased.
July 8, 2026
Reply from Aircon Direct
Dear Customer,
We are delighted to hear that you are pleased with the delivery time and your ELL Como air con unit from Aircon Direct. It's great to know that despite the noise, you find it powerful and suitable for your lounge and dining room. Thank you for sharing your positive experience with us!
If you ever need more home appliances, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Ivy
Very easy to order online and they kept…
Very easy to order online and they kept me updated with delivery time scale
June 29, 2026
Unprompted review
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found ordering online easy and that you were kept well informed about the delivery time scale. If you ever need anything else, feel free to reach out.
Best regards,
Lee
Fantastic delivered on time and has…
Fantastic delivered on time and has saved me in this heatwave
July 8, 2026
Reply from Aircon Direct
Thank you for sharing your experience! We're thrilled to hear that your order was delivered on time and that your new aircon has been a lifesaver during this heatwave. If you ever need more cooling solutions, feel free to check out Appliances Direct for a wide range of options. Stay cool!
Lee
Great AC unit.
The AC unit was delivered on the day we were told that it would be. I would suggest using a different delivery company though. DHL delivered mine. The box was not intact, it wasn't dropped but put down quite hard. The driver was as rude as he usually is. I have complained to DHL. However, the unit is a good size for our bedroom as we don't have the biggest room. Though it was more money that we wanted to spend, it is worth it as the warmer summers seem to be getting hotter. We are renters so this unit has been a great investment. Easy to set up and very easy to use.
July 8, 2026
Reply from Aircon Direct
Dear Customer,
We are delighted to hear that your AC unit from Aircon Direct arrived on the scheduled day and that it is a good size for your bedroom. It's great to know that it was easy to set up and use, making it a convenient choice for you as renters.
We are sorry to hear about your experience with the delivery company. We value your feedback and will take this into consideration for future improvements. If you ever need products for other areas of your home, we recommend visiting our sister brand, Appliances Direct (appliancesdirect.co.uk), for a wide range of appliances that may suit your needs.
Thank you for choosing Aircon Direct.
Best regards,
Lee
Fantastic experience......Everything that was promised on the…
Everything that was promised on the order, happened. Our aircon unit arrived exactly on time, and is now pumping lovely cool air around our lounge :)
July 8, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that your aircon unit arrived on time and is keeping your lounge cool and comfortable. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Terrible customer service
Terrible customer service. Tried ordering a portable A/C unit for our daughter, who is studying abroad. Website said product was in stock, ready to ship. Was notified two days later that the product was out of stock and not sure when it would be back in. Two days later, they processed our payment, knowing that the product was not available. No response from company. Absolutely terrible business.
July 7, 2026
Unprompted review
Reply from Aircon Direct
Hi Caroline,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
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