The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
Company replied
Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Air conditioner not blowing out…
Air conditioner not blowing out anything but really warm air, when turning humidity up it blows cold for about 2 minutes then machine turns itself off.
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Can’t believe I found the only company…
Can’t believe I found the only company with air conditioning units available. Delivered quickly ans does what it intended
June 29, 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you found the air conditioning unit you needed with us and that it was delivered promptly. It's great to know that it's living up to its intended purpose. If you ever need any other appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Very impressed
I ordered a portable air conditioner for the various we’ll have this year and am very impressed. It came sooner than expected and the air conditioner works very well. It’s very easy to track your order and they send you a proper invoice if you need it for business expenses. Maybe a bit pricey but the RRP might be similar and it’s worth it to keep my dogs cool when it’s boiling hot.
June 29, 2026
Reply from Aircon Direct
Dear valued customer,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your portable air conditioner arrived promptly and is working effectively to keep you and your furry friends cool during the hot weather. It's great to know that you found the order tracking easy to use and that the invoice was helpful for your business needs.
If you ever need more cooling solutions or other products, we recommend checking out Laptops Direct for a wide range of options to suit your needs.
Stay cool and comfortable!
Lee
Well as much as I like Buyit Direct…
Well as much as I like Buyit Direct group and the Electriq products, they have let me down.
Phoned for a price on Aircon installation pump and four head units.
I did get an initial guide price on the phone and submitted floorplan etc by email, didn't hear anything chased again still no response.
June 26, 2026
Unprompted review
Very good o find a fan in stock in the…
Very good o find a fan in stock in the third day of the heatwave last month, even better to have it delivered within 12 hours of placing the order!
June 28, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your experience with us! We're thrilled to hear that you were able to find a fan in stock during the heatwave and that it was delivered to you within 12 hours of placing the order. We're glad we could provide you with a quick and efficient service.
If you ever need any more cooling solutions or appliances, feel free to check out our sister site, Appliances Direct, for a wide range of products.
Best regards,
Lee
Good customer service
June 29, 2026
Reply from Aircon Direct
Thank you for your positive feedback on our customer service! We're delighted to hear that you had a great experience with us. If you ever need assistance with any other appliances, feel free to check out our sister site, Appliances Direct, for a wide range of products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback on our fast delivery service! We are delighted to hear that you had a smooth experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
I ordered air con unit on Friday…
I ordered air con unit on Friday evening and it was delivered next day on Saturday. Top notch customer service, highly recommended!
June 29, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you received your air con unit promptly and that you were impressed with our customer service. If you ever need any more home essentials, we recommend checking out Appliances Direct for a wide range of products.
Best regards,
Lee
The air conditioning unit arrived in…
The air conditioning unit arrived in packaging that looked like ot had been repaired.
When I opened it the air conditioning unit casing was cracked very badly in two places.
I suspect it had been dropped and no one did the honest thing, DPD just patched up with thier tape and sent it to me anyway.
June 29, 2026
Prompts and efficient service
Prompts and efficient service with delivery as expected very happy with the product
July 1, 2026
Unprompted review
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service prompt and efficient, and that the delivery met your expectations. It's great to know that you are happy with the product you received. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order arrived promptly and is working perfectly as expected. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Good service and communication from…
Good service and communication from placing order through to dispatch.
Product delivered promptly and securely packaged.
July 2, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service and communication top-notch, from order placement to dispatch. It's great to know that your product arrived promptly and was securely packaged. Should you need anything else, feel free to explore our range at Appliances Direct or Laptops Direct.
Best regards,
Lee
Loving my New Ac
Loving my New Ac , but awkward lifting the back out the window but really easy to use once connected to WiFi
July 2, 2026
Reply from Aircon Direct
Hello,
We're delighted to hear that you're loving your new AC! It's great to hear that you find it easy to use once connected to WiFi. If you ever need any more appliances, feel free to check out Appliances Direct for a great selection of products.
Best regards,
Ivy
Thank you!
Thank you!! Delivered early, in the middle of a heat wave!! Availability and shipping looked like a week long wait but they managed to get our AC unit to us Friday rather than Monday as originally estimated. They understood the assignment. Good service.
June 28, 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that you are pleased with the early delivery of your AC unit, especially during the heatwave. We always strive to provide the best service possible, and we are glad to know that we could exceed your expectations with the quick delivery. Thank you for choosing Aircon Direct!
Best regards,
Lee
Amazing unit, be wary of EU plug and no adapter
Overall, easy buying experience, unit is great, slight downside is I didn't see anywhere that the unit came with a Type F plug (EU), luckily voltages etc are the same so a fused adapter has done the trick, great addition for the next heatwave
July 2, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the buying process easy and that you're happy with your unit. We appreciate your feedback regarding the Type F plug and are glad to hear that you were able to find a suitable solution with a fused adapter.
For future reference, you may want to explore our range of products at Appliances Direct (appliancesdirect.co.uk) as they offer a variety of electrical appliances that may interest you.
Warm regards,
Lee
I read the reviews and was sceptical, but...
I read the reviews and was sceptical, especially since many people mentioned that their deliveries were late or that they never received their products. I can only assume that the stock quickly depleted due to the heat wave. I made my purchase on Friday, and it arrived as promised the following Tuesday. I was really happy because we have a newborn at home, and now I can rest easy knowing she will be cool.
My only complaint is with DPD. They stated that they would only deliver if someone was home and that they would take a photo with the door open to prove the delivery, especially since the unit cost £700. However, DPD did not follow through with this. True to form, they delivered it to the wrong address and left it on the doorstep. Fortunately, I recognised which house it was on my street and went to collect it. The people at that house weren’t home either, so it was left outside in plain view.
June 30, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your experience with us. We are thrilled to hear that your air conditioning unit from Aircon Direct arrived promptly and that you are now able to keep your newborn cool during the heatwave.
We are sorry to hear about the issues you faced with DPD during the delivery process. We appreciate your feedback, and we will definitely pass this on to the relevant team for review.
If you ever need products for other areas of your home, we recommend visiting Appliances Direct for a wide range of home appliances.
Take care,
Helen
Speedy delivery of an excellent Air Con
So glad the machine got here next day delivery. It is working very well and was an easy set up with good clear instructions supplied.
June 26, 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that your machine arrived promptly with next day delivery and that you found the setup process easy with clear instructions. It's great to know that it is working well for you. If you ever need any more appliances, do check out Appliances Direct for a wide range of products.
Best regards,
Lee
Reply from Aircon Direct
Thank you for sharing your positive feedback about the fast delivery and your good website experience with us at Aircon Direct! We're thrilled to hear that you were satisfied with our service. If you ever need anything else, feel free to visit our other brand, Appliances Direct, for a wide range of home appliances.
Take care!
Lee
Great service overall
Great service overall.
I was kept informed of the progress of my order, and despite being an initial issue, it was resolved and my order was still received the following day.
June 27, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that you were kept informed throughout the process and that despite the initial issue, it was resolved promptly, allowing you to receive your order the following day.
If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Very good experience
Very good experience with Aircon Direct.
Delivery was fast and as promised. The product is good quality given the difficulty of sourcing a air conditioning unit in a heat wave.
June 29, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your positive experience with Aircon Direct! We're delighted to hear that your delivery was fast and met your expectations. It's great to know that you found the product to be of good quality, especially during a challenging time like a heatwave.
If you ever need more home appliances, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
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