Airport Parking Reviews 

I should not give them any rating. They are proper scam. If you buy car parking from them means you will be in trouble and they will ruined your holiday.

Enigma Parking Ltd
Cowboy company
Never use
Avoid Avoid Avoid

We originally booked via a compare website… they are titled ‘Go Park N Fly ltd’, SO PLEASE AVOID THIS!
First of all… we followed the address provided on the email sent, for them to send us on a huge goose chase and what should have been a 10 minute journey turned into an hours journey causing us to almost miss our flight! When arriving we were greeted with someone not in uniform which initially did not sit well with us. We then quickly called the company to notify them the car had a tracker and a black box to get the response ‘oh.. where is it’, I made an excuse saying I wasn’t sure and then they said ‘I’ll tell the guys to drive it sensibly then’… as if they weren’t going to anyway??
When arriving after our holiday it was impossible to contact them, with either no answer or them hanging up on us multiple times!! We then had noticed we had a missed call and a voicemail. When we listened to the voicemail you could hear they were driving it hard and the revs were stupidly loud… proving to us they had went against what we said and was driving the car disrespectfully. To top it all off, they sent us to the wrong location to pick it up and when confronting the driver he told us to ‘call the insurance and tell them it wasn’t us driving the car like that’. Throughout the confrontation the guy answered his phone 3 times and actually walked away saying he didn’t have time for this.
Miles and fuel was compared to how we left the car and there was 75 miles difference when their car park address from the airport was 2.5 miles away… absolutely awful company and I hope they get shut down sooner rather than later.

If I could give zero stars then I would!!!

We have used Meet and Greet services for years and never have we experienced such a bad service with so many problems, upon arrival at Heathrow on the 7th May at the start of our holiday we waited for an hour and a half for Enigma to collect our vehicle (After Parking) even though we called when we were half an hour away, we then landed after our 2 week holiday to Florida and called at 9am to say we have landed after numerous conversations and having the phone hung up on us lots of times and being told the car was on the way and then that the car was still in the yard we finally received our car back at 2pm so 5 hours after we landed at Heathrow after a 9 hour flight from Florida with 4 kids and us all being up since 7am the previous day, at one point they told us we would need to get a taxi home (2 hours from airport) and they would deliver our car later as it was stuck behind 50 other cars, this was not an option as we need our car for work and had to pick our dog up on the way home which we ended up late for, we are so disappointed and it ended our holiday on a very low point!!!!!

Filed legal claim through a small claims court. AVOID - read all reviews & don’t part with your money.
I booked through a price comparison site we compare airport parking & they’re in it with these cowboys.
On arrival they told me didn’t have my booking & I had to pay again to the driver. They made me wait an hour & I was worried missing check in for my flight. I didn’t want to part with any money but they said they’d refund me soon as they received the booking from the comparison site. I took a photo of my mileage & fuel gauge & told them so, also advised them I had a tracker on my car & would check it’s location on my return. This I think prevented them from socialising in my car like they do with many others. I had to pay £10 so they could get my car out the airport & it was that much as they kept me waiting an hour when said they guy was in the lift at the car park. Whilst away I was assured my booking was sent over from the comparison site but no refund having paid twice. They’re thieves! On arrival I called and was told 45mins. I told them I had an infant and that we needed to go to s service station asap as we had to change her and get hot water for a bottle. Hour later I call and this time it’s 30 and again no one turns up I call again to be told T3 is busy and he has 2000 cars in his yard, I could have got a taxi and collected it quicker. I was told 15 mins more. Again nothing, he then said I’m the next customer after I threatened to call the police & report my car stolen. 20 mins later a driver calls and says he’s in my car & will be 5 mins. 15 mins later he’s calling me to say he can’t find me though I’m on level 4 waiting, he then says his mistake he’s on level 3 & will come up to me, a deliberate attempt to keep my car in the garage longer so the exit ticket cost more. It was the same man who collapsed my car so was definitely deliberate going to wrong floor when he knows full well where picks up & drops cars off. I checked my fuel and mileage and it has only 10 miles on the clock so unless I get a raddison hotel find my car was parked close by. I’ve paid twice and waited over an hour on the outbound and over 2 1/2 hours on my return. I couldn’t leave the car park with a baby as we didn’t know when the car was coming back and we had a 3 hour drive home after a long haul flight. I’ve submitted a claim through the courts for reimbursement for my additional charges and compensation. These utter scumbags need shutting down and prosecuting. They change directors and use diff company names. Avoid at all costs, don’t use that comparison site either cos they too ignore emails and you can’t call them. Check reviews and pay extra with a company who operates professionally. Now, to see how I get on in court cos I’m not letting them get away with it like too many people do. Hopefully my car & if others do the same we can shut down these scammers & have them prosecuted. Scumbags!

Disgraceful services, got a parking ticket as they left my car in Reddison hotel car £100 fine. Took over an hour to collect my car and when it was returned they left the keys on front drivers wheel. I’m happy to say I’m glad I told them it had a tracker on my car as other customers cars had been driven 100 miles while they were expecting as we all do to have our cars parked securely… this company should be removed and prosecuted…. Cowboys!!!

Have been using cosmo parking for a few year's now, I find them prompt, efficient and polite would definitely recommend them

AVOID THIS SHAMBLES OF A COMPANY

Telephoned as advised on the booking 30mins before arriving at terminal 2.No answer after 7 attempts,parked the car up expecting someone to be waiting for us no one around.Finally after speaking to someone in very broken English was told he would be with us in ten mins after one hr still no one,telephoned again no answer so I no choice but to pay for the car park and then had to find somewhere to park my car as time was running out before my flight departed I had to pay £97 to park on a long stay car park.I couldn’t wait any longer another couple we’re having the same problem with this company why are they still allowed to trade especially on a comparison website.In future I will pay the extra and read the reviews my holiday was nearly ruined by this company.

Avoid Enigma Parking!!! this company provides the worst possible airport parking experience. It starts off well with a well spoken polite voice on the phone but then descends into a nightmare . I was forced to hand over additional cash at the airport for some spurious reason in addition to paying the entry ticket parking. On return to UK, i phoned when i had my luggage, was told 30 mins which stretched into a very tense 2 hours and multiple phone calls wait. I feared my car had been stolen. When my car finally did arrive, the driver shouted at me and was very threatening. I was so relieved to have my car back, i just drove off without checking my car. I have no idea where it had been parked, but i have already received one penalty charge notice . Please avoid this company as it is a very stressful experience

Avoid!!!!Enigma Parking!! VERY RUDE AND UNPROFESSIONAL, EVERYTIME YOU CALL THEM THEY CUT YOU OFF!
AVOID!AVOID! AVOID!

Look before you book waited 1.30 hour for my car back.when I got it cover in mud. These people trade as over companies .pay the little extra

I wish I had reviews before booking with this awful company! They made us wait 2 hours for someone to come pick up the car from us every time I would call they would say driver is 5 mins away but no one would turn up, I had to keep calling as we were worried we will miss our flight but when call handler would pick up he would start swearing and tell me to wait I was so shocked how can a company speak to their customers like this but we couldn’t do much other then wait eventually the driver turned up he was so unprofessional and couldn’t even speak English we gave him the keys and left as we were running late

So then when we landed back in the UK we called them as soon as our flight landed which was an hour in advance as they had messed us around the first time but again they ended up making us wait over 3 hours, i again kept calling the call handler he kept disconnecting and when he would pick up he would continue to swear constantly calling me a b**** and telling me to wait saying your sh** car battery is flat but my husband got his car battery replaced only just two weeks ago, we told him if the car doesn’t turn up in the next half an hour we will be calling the police so again eventually the car turned up we took the keys and got into the car and seen both front driver and passenger windows were completely down and the heating was on full blast my husband then tried to put the windows up but they would not go up only to realise they had smashed both our windows we seen little pieces of glass on the floor! They made us wait 3 hours so they could smash our car windows and then try and clean up the mess like WHAAT?! The driver had also vanished by this time my husband got so furious he called them straight away and asked what have you done to my car windows you’ve smashed my windows the call handler start laughing and said you gave us your sh** car like that and then disconnected the phone, we then had to drive back a 3 hour journey without any windows in the freezing cold, it was the worst experience of my life which I will never forget!

Awful company - avoid!! Very very rude. Left us waiting over 2 hours for our car to be returned and earned us a parking ticket with Heathrow!! Do not use

Really rubbish service. Found on a comparison site and reviews looked good on there. Very unprofessional. Took over an hour to return our car after telling us they would be half an hour. We also had to pay an additional £10.30 in short stay parking. Barely got a grunt out of the drivers. Let's wait to see if we receive a fine like some others on here have done. Will not be using ever again.

I would give it 0 stars. NEVER EVER USE THIS COMPANY, IT IS A TOTAL SCAM. They did not turn up for an hour, apparently the driver was in the terminal lift for 50 minutes.. we had to leave our key on our car or miss our flight. On the way home, the same happened, we waited for an hour for our car despite giving them plenty of notice. Roll on a few weeks later and we received a £100 parking fine as they had just dumped our car in a hotel carpark without paying. To be honest with the benefit of hindsight, I am just relieved (and slightly surprised) we got the car back at all ...

This company should never trade, let alone be trusted with peoples cars!
The company STOLE my branded phone holder out of my car, and also incurred parking FINES on my car while it was under their care.
A company with 0 values, 0 customer service and THIEVES for employees, avoid at all costs as and use a company capable of doing their jobs without STEALING.

Shockingly awful and rude customer service
Please do not book unless you want to miss your flight and willing to wait hours for return of your car with fines and miles driven on your odometer.
This is just nothing more than a joke how this company is even allowed to do trading and worst is how easy book process payment for such rogue people

Waited 1 hour and half for Meet and Greet with Enigma Parking booked via Ezybook Airport Parking
After many calls most unanswered told to leave ignition key on front tire and a £20 payment for parking fees which reluctantly did as otherwise I would have missed my flight
Asked for photo evidence that car had been collected but none received. Rang from Athens and advised that car had been collected but given no confidence that was the case. Therfore worried all my holiday that I would have a car to come back to and that I had invalidated my insurance by leaving the key on the tire
On collection waited another 2 hours for car to be delivered and because of an alleged traffic accident was asked to transfer from T2 to T5 which was not easy. Car arrived with significant fuel used
Now based on other reviews expect a parking fine from Raddisons which appears to be where the company dump your car
Dreadful service - asked Ezybooking to comment and received no reply
Company needs reporting to Trading Standards

Took several attempts before someone answered the phone before we arrived at the airport. We then had to wait a further 20 mins and several phone calls later before someone came and collected the car. Upon our return we called and the car was there within 20 minutes which was great but the car was in a right state. It was covered in sticky tree sap, it was so bad that we had to get it cleaned on the way home.

Booked parking at Heathrow through wecompareairportparking.co.uk (I would never use this website again as I have been unable to contact them since the booking was made).
Having booked Meet and Greet parking through what was shown as We Park on the website I was only notified the booking was, in fact, with Enigma Parking when I received the confirmation.

Had to wait 50 minutes for the vehicle to be met at Heathrow - when I had booked MEET AND GREET parking which resulted in an extra £20 in car parking fees incurred. Had to wait a similar time for the vehicle to be returned after I landed from return journey even though I rang immediately I landed and did not wait to collect my luggage.

Would strongly advise against using wecompareairportparking.co.uk or We Park or Enigma Parking