Airport Parking Reviews 

They are the worst meet and greet company I have ever used. They arrived 1 hour 20 minutes late to collect my car, making us delayed for our flight. I had two disabled people with me and the owner said I should, 'go and find another company to book with if you are not happy with the service as I have lots of bookings and lots of money coming in!'. When I called again after having waited 45 minutes already, he said if I called again then he would cancel my booking. On my return, my car was completely covered in bird excretion and the guy brought the car straight away when I called him off the plane as I landed, without waiting for me to even go to the luggage collection. He then kept calling saying if I don't come now he will leave. I was 15 minutes late getting there due to that and he started complaining to me saying if I was late then I would complain, to which I reminded him that I had to wait 1 hour 20 minutes when I had left my car with them. Absolutely shocking and extremely unprofessional.

Do not use... booked drop off at 4am tried calling when half an hour away with no answer until 4.30am and took many attempts to get through. then they did not arrive to collect the car until 4.45am the driver then told me that they do not start until 4.30am but they let me book the drop off for 4am! You also have to cover the parking charge both ways £10.60 on top of your booking cost.
Was also a 45 minute wait for the car to be returned not 30 minutes as stated.
I will not use this company ever again.

DO NOT USE!!! ENIGMA PARKING, (could be trading now as SKYLARK) I thought my car had been stolen. Horrendous experience when I did eventually get my car back. the petrol tank was empty and extra 300 miles on the clock.

Yes this is definitely the worst company ever. at least I didn't miss my flight and got my car back, at the cost of a half a day delay, my wife rescuing me, the normal £100 Radisson parking fine and £250 for a new key (they 'lost' the one I gave them). also they lie almost invariably, so never believe anything they say, probably untrue

ENIGMA PARKING via Wecompareairportparking.co.uk -DONT USE THIS COMPANY!

Please, please, please do not use this company at any cost! I wouldn't give them a single star if it was possible. I used this company via "We Compare Airport Parking" and Engima Parking was the worst choice ever. I should have gone direct with purple parking instead, who were much more organised and efficient.

On the day of my check in, last week, I duly dropped my car off LHR terminal 2 level 4 as instructed, but despite several calls to their very rude operator, I had to wait over an hour for someone to turn up and take my car to park it - would you believe he even asked for a tip! I almost missed my flight and had to run through check in and security. I was left feeling really distressed and upset before my holiday.

Surprise, Surprise the same thing happened on my return after a long haul overnight flight. Again I rang several times at the UK border and then at the baggage reclaim to let them know that I had arrive and to bring my car to the pick up point. They turned up 1.5 hours later, at which point I completely lost it! I was told by other rival companies at the airport that they regularly do this and leave customers waiting hours for their cars.

There was no apology, the service was a complete shamble. I asked several times where was my car parked to which they never gave me an answer. Please use another company this one will leave you very distressed before your holiday and angry when you get back, if you make it for your flight in the first place! Not worth the hassle.

As is the case with all the other terrible reviews above me, you only find this out when it's too late and the damage has been done and you've already had the atrocious service from Enigma Parking. First thing's first, DO NOT USE this company at any price. It's not worth the stress. Here is what happened to me in full so that you can avoid the same thing happening to you.

We arrive at Heathrow Terminal 2 and are told that our booking has been cancelled at the last minute (with no email confirmation of this). We are told we then have to redo the booking and to pay a driver cash on arrival. All of this sounded dodgy and should have been our warning sign to find another provider. However they know they have you over a barrel, you have a flight to catch (and 2 screaming kids in our case) and the other airport parking providers charge exorbitant amounts on the day.

After about an hour someone arrived to take our car, we were told they would be there in 5 minutes. We almost missed our flight, and this whole experience at departure was extremely stressful. There's no written record of your car being taken away so we thought it might not be returned when we came back.

When we landed at Heathrow and called the company we were told that the car arrival date was incorrect and that our keys had been locked in the manager's office and he was off duty, so we couldn't get our car today. We had to get an uber home and we were told our car would be dropped off to our house later on (we live 25 minutes from heathrow).

Obviously this was all complete lies, and after calling every 30 minutes for the last 48 hours we only just had a breakthrough. We had to threaten to call the police and then we were finally told that we could get our car back if I met them at a Premier Inn car park at Heathrow. I had to get an uber and wait in a Premier Inn parking lot to be told over and over 'it will be there in 5 minutes'. After about an hour wait it finally arrived.

Luckily our car had not been joy ridden to our knowledge and there was no theft or damage. We will wait and see if I get any speeding tickets or hotel parking fines as other reviewers have mentioned.

As a result of wecompareairportparking.co.uk having recommend this outfit I will also never use their service again and highly recommend avoiding their website.

Please NEVER USE ENIGMA and I'm shocked Heathrow can't do anything to shut them down.

this site is a con -

my car was instead parked at the local Radisson for i now have a £100 pound fine.

Mohammad Faisal Hussain is the director and it appears that's his business plan.

The ENIGMA Parking Limited booked through EAZYBOOK is a TOTAL Nightmare!!!!—if you booked but not used them yet- RUN AWAY!!!!! Save yourself from dealing with the WORSE company in the whole universe!!!!

We paid £49 for 4 days. Our outbound flight was at 6am so we book the car park for 4am. The enigma parking driver arrived at 4. 25am to collect the car after 4 phone calls from us worried that we miss our flight…. They said to us over the phone ‘ cancel the booking if u want or wait’ and ‘we don’t start till 4. 30am’ even though they accepted our booking for 4am !!!!!!
BUT of course the worse was to come.

On the way back we called the ENIGMA parking at 10. 35pm after reclaiming the luggage and were told 30min wait. we received our car back at 0. 20am AFTER 1. 45hr WAIT. We called them number multiple times- first were told to wait and then the operator LAUGHED at me over the phone saying he doesn’t understand portuguese…. We were talking of course in english but we just came back from trip to portugal so they decided to make laughter out of it. In the end all our phone calls remained unanswered!!!!
When our car eventually arrived we were told the TANK is EMPTY even though we left 3/4 tank full!!!! They left us with enough petrol for 4 miles and we were seriously worried we would run out !!!!! To make the matter worse the driver left quickly WITHOUT leaving us the ticket enabling us to leave the car park!!!!!! We needed to seek heathrow parking assistance who advised us they do not recognise the enigma parking company!!!!
Our car was returned by enigma parking DIRTY inside, EMPTY tank. With EXTRA 168 MILES oN THE CLOCK ( we can prove the mileage on the day of dropping the car), SMELLING CIGARETTES inside ( we don’t smoke!!!!), with DAMAGED passenger WHEEL and RIPPED TYRE !!!!!
AVOID at all cost!!!!!!
I will do anything i can to get justice and stop them trading!!!!
DO NOT BOOK ENIGMA PARKING Do NOT USE EAZYBOOK !!!!- we had the worse experience of our lives!!!!!! sadly i only read the earlier reviews after!!!! AVOID!! ENIGMA parking is a nightmare !!!!!!

Enigma parked my car at the Radisson Hotel Car park whilst i was away for 10 days, as they dont appear to have their own parking. Radisson have sent a claim for the £100 parking fees to me.
I would not trust Enigma or Wecompareairportparking.co.uk who promote them.

Don’t even want to give them one star as there customers service don’t answer no matter what time of the day you call and sent email which not had any type of reply back from them so now I’m looking at taking legal actions against them if we are not contacted by them with in the next 24 hours from this report to you. My partner Melissa dummer made a booking with airport parking deal.uk paid in full for service at Gatwick Airport and received booking confirmation but on the day we was to depart from Gatwick Airport we contacted airport parking deals.uk to be told to park in bus stop 6 which on arrival staff from the airport told us we would be fined if we stayed there as they have cctv so we contacted the same number for the person that told us to go there when explaining to him he was rude and cut the call off we tried to call him on 7-8 occasions which he answered and put the phone down in the end he made us so late for our departure we had to park in Gatwick long stay and pay £175 more after we paid airport parking deals.uk , we are now looking for a full refund from them and compensation they have been emailed from my partner and she has not had no reply back in any means necessary we will never used this company again and advise all friends and family not to after the rudeness and total let down

PLEASE READ before booking any airport parking. Giving it a 1 star is too generous!!!
I have never experienced such poor customer service (you can’t even call it that).
On Monday 25.04.22
We followed the instructions given & called 30 mins before we were due to arrive at Heathrow Terminal 5 & I could barely hear the person at the other end of the phone as they seemed to be having a conversation with someone else & appeared uninterested.
We got to the airport & told them we were there to be told they would be with us soon. 20 mins passed & still no sign of them so called again to be told yes they will be there in a minute, 10 mins later they arrived. Barely spoke just took the keys & disappeared not the best start - luckily we were staying overnight before flying the next day.
Amazing week in New York.
Tuesday 03.05.22
Arrived back at Heathrow, followed instructions again & collected bags called our ‘friendly driver’ (what a joke) called the number 3 times went to voicemail or hung up. Fourth attempt they answered & I was told the booking was for the day before, explained it definitely wasn’t was then told they didn’t have my booking. I explained they did & that they should check as I had already had a bad experience a week ago & wasn’t prepared to be messed about again.
Suddenly they confirmed they did have the booking & told us to go to 4th floor of car park & wait.
Waited on 4th floor for 30 mins no appearance my daughter then called to be told they would contact the driver & call back. No call back I rang them again after 10 mins to be told they were almost there.
Received a call telling me they were there but on the 5th floor & to go up to meet them.
Waited on the 5th floor to then be called asking where we were. Driver was actually driving alongside my daughter instead of pulling over. Driver then then pulled over for us to collect car.
The driver then had the audacity to ask my daughter for a ‘tip’ & when she said no he said ‘but I’ve come all this way’.
I normally look at reviews & was sure I had read this was a family run business & a 10 out of 10 service. I now wonder if they had put the reviews up themselves (although can’t find them now).
On reading other reviews I think we may have got off lightly compared to some other people.
This company is an absolute joke & should not be allowed to operate.
If by reading this review it stops at least one person using them I will be happy.

Don't use this company. Booked 6.30 meet and greet at Heathrow via Ezybook. When I phoned went to voicemail with mailbox full. Eventually managed to speak to someone who said someone was on their way. After many calls nobody turned up. At 7.00 I left car with another company. Other people at the airport had same problem.
You won't want the stress so use someone else.

Same experience as all the other reviews here. Do not use these people. They don't pick up when they say. They are rude and you will miss your flight. After reading what's written here I think we got away easy. We were very late having the car collected and also when the car dropped off. You pick up a fat old parking charge after waiting for them to turn up. And the driver had the effrontery to ask for a tip!! When the car was returned the tank was empty. Terrible company. Should be banned by Heathrow.

We used Wecompareairportparking to arrange a Meet and Greet at Heathrow. They confirmed the booking, saying Enigma Parking would be the company concerned, and that they were only the agent and not responsible for what happened afterwards.
We phoned 30 mins before arriving, were told where to go. No-one there,called Enigma and told there was no booking, a man was nearby and that I had to pay him £90 cash. Emailed Wecompareairportparking who promised a refund, which subsequently happened.
I then read the reviews and got extremely worried. Emailed Wecompareairportparking 7 times but no reply.
Phoned Enigma from USA, was told all was fine.
Arrived back at Heathrow, called Enigma, told car would be with me in 45 minutes, and that I should wait in the drop off area of the terminal. One and a half hours later, after several phone calls, and me freezing standing outside, the car arrived, filthy but no damage or extra miles.
I will never use Enigma or Wecompareairportparking again and suggest that others do the same.

I would never trust this company.

When i called then to drop of the vehicle they said 5 minutes which lead to 2 hours waiting.

On way back today called them at 2pm they said due to traffic 45 minutes after waiting for 45 minutes i called bk and they said another 20 minutes.

I have checked my tracker and my cars parked up in slough some side street.

I booked ENIGMA AIRPORT PARKING LTD (registered name) on 02nd April 2022 through the Ezybook Airport Parking website. I am a fool that I should have guessed why these guys are offering a cheaper rate. On 13th April I missed my flight because of these guys, they never answer the phone and there is only one mobile number was given which is 07759579014. When I came back to the UK soon as I arrived, I phoned them as per they have stated on their email. I was above to report to the Police as car theft; however, they returned my car in 2hrs and 15 minutes and I was stranded at the airport with my 2 year old and family. These guys didn’t answer my calls purposely for more than 8 times. The guy on the 07759579014 number requested me to go to the level 5 drop off area and after 2 hrs and 15minutes later someone random phoned me from a privet withheld number and sked me to go to the 4th floor parking and when I reach there was no one and my car key was on the top of the back tyre.
I would recommend avoiding Enigma Parking Limited at all costs. These are very doggy and untrustful guys. Doing a shady business and avoid stress and nightmare.

Disgusting service. Made us wait for over 2 hours before they collected car. When it came to collection of the car, waited over 3 hours, had to get police involved. Finally got car back fuel was left on zero, we left full tank!!! Alloys and tyres damaged… car paint chipped on the bumper. Car had been driven for over 150 miles, when contacted the company not helpful at all. Company does not even deserve zero stars. STAY AWAY….

AVOID AVOID AVOID. If I could give this company -100 stars I would. Awful, awful experience. Car arrived 4.5 hours late, had the phone put down on me and my number blocked my numerous members of this “team”. Car eventually arrived after I contacted them and told them I’d rang the police, car arrived with items STOLEN. Staff were rude and shouted at me throughout, especially when dropping my OWN VEHICLE off more than 4 hours later than agreed. I’ve read other reviews stating similar things, cars are apparently taken and parked at a railway site close by. Awful, pay a little more and use a reputable company, these guys are nothing more than cowboys and don’t have a clue how to run a business or look after peoples property.

Terrible experience. A colleague of mine as gone on holiday. Booked the parking through a comparison website and ENIGMA CAR PARKING and come up. Once arrived at Heathrow it took them over an hour to come and meet us. FUMING.
once they took it they then decided to drive around daily in MY CAR. luckily I had a tracker on it so i could see where they had been and where my car had been left. There is no secure car parking compound they left it in free car parks and on the side of the road.
PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY.
no website for this company and no office number SURPRISE SURPRISE.
had a mobile number for the drop off and collection but he was rude and kept telling me it was in a compound. clearly not.....
they have clocked up nearly 300miles in my car..

I booked parking through Ezybook at Heathrow Airport. I called Enigma as I was instructed to do before arrival and I had to wait for them to arrive. He said that the driver who was going collect my car was pulled over by police. I was afraid that I'd miss my flight. They told me to pay for the parking ticket and leave the car key in the car. I told them that I won't leave my car unattended but they said that it was absolutely safe. He even promised me a refund for the extra cost of the parking. So I trusted them. Before departure, I called them again to ask if they have my car and they said that yes so I didn't think about it anymore otherwise I'd call them during my holiday.
When we arrived back, I called them and they said my car would be there in 30-45 minutes. After an hour I made another call and they said that they never collected my car and denied that they said to leave my car key in the car. Then I found out that the car had left the carpark at 23:00 that day. I contacted police already.

I had to take a taxi back to home. I paid for service, carpark and even a taxi back and as a bonus I don't have a car.

This company should be banned and I'm not surprised that they have a one star rating. It looks like a scam. I should have read the ratings, but I didn't expect a company like to be able to operate at Airport parking.