Airygal 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This is the worst company that I have ever ever had dealings with. Ordered but thy have sent NOTHING. Repeated emails go unanswered will not give me a refund in fact this company just pretend that you... See more

Rated 4 out of 5 stars

I actually had a pretty good experience. My daughter saw some of the dresses on their site that interested her for her upcoming birthday. I ordered one - I knew it was from China - ordered one size... See more

Rated 2 out of 5 stars

I ordered face masks in March. I was told that it was shipped in two packages. One package, according to tracking, was supposed to be delivered but never got it and the other one stopped moving on the... See more

Rated 1 out of 5 stars

Product ordered 3rd April and paid for expedited shipping and insurance, with promised delivery time of 3-6 days. Apparently (if true) shipped shortly after but still in China somewhere and ha... See more


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No rating below 1

No rating below 1. This is a cheating company.
Guys pls dont buy any thing. These people have multiple websites too to cheat more more people.

May 3, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS CUSTOMER

DO NOT ORDER FROM THIS CUSTOMER. SAW AN AD FOR HAND SANTIZER AND ORDERED IT. WAS NOT SHIPPED UNTIL I TOLD THEM I WANTED A REFUND, THEN THE PRODUCT IS STILL NOT HERE AFTER I ORDERED IT 04/16/20. THE AD STATED THEY HAD PLENTY OF HAND SANTIZER. THIS WAS A $40 PURCHASE. BUYER BEWARE. TERRIBLE CUSTOMER SERVICE.

May 1, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible

I purchased hair shears on the site on the 30th of March. A week later they told me it was out of stock and that I could wait or get another product. I said I wanted a refund. The next day they told me it was back in stock and had been sent to the courier to be shipped soon. 2 weeks later and I hadn’t received any tracking information or the product itself. I had sent an email and got no response. I sent an email everyday until they replied telling me it was out of stock. I told them they had told me it was in stock and sent pictures of the email I was sent saying it was in stock and that I want a refund. They agreed to a refund saying it would take 3-10 business days. A week passed and I didn’t receive my money back. I sent them emails everyday and today I received my full refund after 1 month of purchasing the item. This company is horrible please do not buy from here. They will put you through stress only to not even receive the item in the end. I had read previous reviews of people saying how they didn’t receive their money back just happy I got mine back

April 30, 2020
Unprompted review
Rated 1 out of 5 stars

I saw the site with a product I was…

I saw the site with a product I was interested in on wunderground.com ad. Didn't think for a second they would have a scammer ad on that site. I also paid the $9.99 + postage so now I'm obviously out just over $46. Worse yet, they have my credit card #. Lesson learned, check complaints before ordering from anyone unusual & never trust ads on any site - wunderground.com is ok as a weather site but that they allow scammers to advertise makes them questionable also.

April 30, 2020
Unprompted review
Rated 1 out of 5 stars

My experience is that this is a…POOR COMPANY

My experience is that this is a dishonest company. They claim to have items and agree to shipping and delivery within a certain number of days and then NOTHING arrives. Also, they allow you to pay for expedited shipping and weeks later, again nothing arrives. I have disputed with my credit card company. I DO NOT recommend this company. Also, try to contact them with your concerns, nearly impossible. Adding to my initial review, it has been a few more weeks and nothing has arrived! Airygal is a complete hoax. No response to my emails asking to refund my money. No phone number that I can find, thankfully PayPal and Discover are great companies that protect against fraud.

April 30, 2020
Unprompted review
Rated 1 out of 5 stars

Don't purchase any product from the…

Don't purchase any product from the organization. I made a purchase on 4.11.2020 and haven't received any of my products. I paid for the Expedia postage along with the 3 day guarantee and still haven't received any of my order. This company of thieves. DON"T BUY ANYTHING FROM THIS COMPANY ONLY IF YOU WANT TO BE RIPPED OFF.

April 28, 2020
Unprompted review
Rated 1 out of 5 stars

If it’s not possible I would like to…

If it’s not possible I would like to give these scam website a 0point. I have bought this item month ago, and I have been said right the day after purchase I want to cancel the order. And the have been stall me for return this item ever since. I said to them I just want to return this,and after about a week they reply: why you want to cancel this order? It already been sent away. I insist in the first reply. And they ask me again. If I can keep this item because it has been sent away. I keep saying I don’t want this item. And they said they can only return for %10of the purchase. At this point, it was 3weeks time. Clearly they are awful and try the best they can to avoid been return this order. So STAY AWAY FROM THIS SCAM WEBSITE.

April 27, 2020
Unprompted review
Rated 1 out of 5 stars

SCAMMERS, SCAMMERS, SCAMMERS!!! PEOPLE BEWARE

OH Geeze!!.. if only I read this earlier..ugh! Ordered masks, was impressed with the *order shipped* two days later. it has been 3 weeks and I have yet to see anything. Tracking# is bogus. Nothing moving. I am filing a complaint and reporting them to the BETTER BUSINESS BUREAU!. It is unfair that they are able to continue to scam people out of money!
STAY AWAY FROM THESE SCAMMERS AT ALL COSTS!!!!

April 27, 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy from them!

No sure if all the positive feedback is fake. But to me it seems like.
Ordered more than 1½ month ago and paid for express shipping, still nothing.
Never order from them anymore!

April 27, 2020
Unprompted review
Rated 1 out of 5 stars

My order says shipped on April 17...but…

My order says shipped on April 17...but I still haven’t received anything and tracking number doesn’t exist ..I think I’m out 27 dollars..glad to know I didn’t order more than that ..I came to these reviews a little late..scammers

April 26, 2020
Unprompted review
Rated 1 out of 5 stars

Airygal is a Scam

Have asked for a refund twice for an order I never received. Still waiting after 3 weeks.

April 26, 2020
Unprompted review
Rated 1 out of 5 stars

Scam

They charge your credit card and never ship you anything. Scamartist

April 26, 2020
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

Absolutely horrible! Frauds! Do not place an order! Do not even visit their website! Zero redeeming qualities about this "company." I completely agree with all of the other 1 star reviews. If there was a way to rate this place with a Negative Star that is what I would rate them. I ordered hand sanitizer and I understand the shortage at this time; however, do not advertise that you are fully stocked and the items are ready to be shipped immediately when they are not. As soon as I placed my order they instantaneously charged my card. I never received my order. Like all of the others I received some bogus tracking number. I opened up a Fraudulent transaction with my credit card company and the company immediately credited my account.

April 22, 2020
Unprompted review
Rated 1 out of 5 stars

If I can give ZERO STAR

If I can give ZERO STAR! I will give them ZERO.
They are SCAM. My items are not arrived even though I ordered them a month ago.
Very poor customer service! They told me to wait patiently until it arrives.
Don't buy their stuff!

April 21, 2020
Unprompted review
Rated 1 out of 5 stars

Fraud, Thief and Scam

I wish I could give them zero star. They are all scam once you have paid then forget your money. Stay away from them.
Highly unreliable and fraudulent people.

April 20, 2020
Unprompted review
Rated 1 out of 5 stars

If I could give ZERO stars I would SCAM…

If I could give ZERO stars I would SCAM SCAM SCAM!!!! Whatever positive views on this site is BOGUS ALSO. sent several emails/complaints NO RESPONSE No phone number or address 100% SCAM!!!! AGH!!!!!! Taking advantage of the hand sanitizer shortage CHINESE frequently scan U.S. to review what’s in demand & offer at ridiculously LOW PRICES . DONT DO IT U. S. Should take ACTION AGAINST this BOGUS COMPANY. If I’m gonna be scammed I’d rather it be an American who could use the money during this time of distress that originated in China anyway!! STAY AWAY!!!!!

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor customer service with faulty products

I was forced to give one star but I actually wanted to give zero. I spent $245 to buy 40 pieces face masks ($6/ piece for adult one; $7/ piece for child one) from Airygal website on 12 March 2020. But the masks they sent to me which are different from my order. In Airygal website showed the masks are five layers with good quality. The masks I had received, which are only four layers and are very thin like paper and the part felt off without using. I contacted the customer service immediately and requested the full refund. But they dragged the process as much longer as they can and rejected to give the full refund. I am a chinese and checked the factory of China to produce the mask, they just established on 19 February 2020 and they do not have legal qualification to make masks according to Chinese government records. It is very bad online shopping experience and not recommend Airygal website.

April 18, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look