Alexander Jewellers Reviews 

90
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent customer service! What a contrast to our visit last week to Annoushka - Bicester Village! And they had our business. Their products had good labels, not just prices, and when we asked qu... See more

Rated 5 out of 5 stars

Love my Rotary watch which my children have bought me for Christmas, just as described. Arrived the very next day, great service! It was a great price much cheaper than anywhere else. I was kept infor... See more

Rated 5 out of 5 stars

I purchased a Longines watch from Alexander Jewellers all done through the internet. I had a few questions and concerns initially that were all answered very quickly by Danial. The watch was delivere... See more

Rated 5 out of 5 stars

Always a pleasure visiting this Jewlers. Lovely staff always friendly and willing to help! I took a bracelet in to be mended recently and they exceeded my expectations! Left it with them on a Saturday... See more

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4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

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4.6

All reviews

(90)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service - Darren was so helpful when I telephoned with some questions before placing my order online. He even removed some links from my new watch before despatching. Very happy with the product and the service, would highly recommend.

May 4, 2017
Unprompted review
Rated 5 out of 5 stars

Michael kors bracelet

Drove over from brighouse to collect a gorgeous Michael kors bracelet which was £30 cheaper than where I'd first seen it ! . Some beautiful jewellery. I'll be back for my birthday!! Lovely staff . Easy to park and find .

May 3, 2017
Unprompted review
Rated 5 out of 5 stars

Great price and as exactly as expected.

Great price. Quick delivery with great pick up options. Watch was as expected and manufacturers packaging and guarantees as expected. Several hundred pounds cheaper than other sites so worth the gamble to order online. Many thanks

May 1, 2017
Unprompted review
Rated 1 out of 5 stars

earrings

I ordered gold earings and got rose gold instead

April 24, 2017
Unprompted review
Alexander Jewellers logo

Reply from Alexander Jewellers

Hello Mary, I’m very sorry that you were not happy with your order, I have checked the details and the item you ordered is described on the website as being rose gold, in fact it is only available in rose gold and silver.

If you have any issues or queries before, during or after purchase there are several ways to contact us, all listed on our website. We pride ourselves on our customer service and place a high value on our customer satisfaction and shopping experience.

Rated 5 out of 5 stars

Excellent service.

Very reasonable prices: in fact, the cheapest Swatch Watches I could find online. Quick, problem free delivery. Thank you.

April 24, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service would recommend and …

Excellent service would recommend and use again only one little complaint but not really Alexander Jewellers fault . DPD wouldn't leave even though I had instructed as they said it required signature as high value item , my order was only £37 think they went more by where it came from so was late delivered but I will know for future ref 😃👍

April 16, 2017
Unprompted review
Rated 5 out of 5 stars

First class experience

Ordered a Longines Hydroconquest which was at least 10% cheaper than anywhere else I could find, plus used a promotional offer which made the watch an absolute bargain, especially with the free delivery. Even though the delivery option was 3-5 working days, the watch arrived next day by DPD, very well packaged and all properly sealed with protective covers and stamped warranty card. An absolutely top notch experience, I will use them again.

April 16, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic customer service especially from Jackie she couldn't of been more helpful.

March 20, 2017
Unprompted review
Rated 5 out of 5 stars

VERY IMPRESSED WITH EVERYTIHNG

I don't normally give reviews but feel I have to as the service was so great. Package arrived on 3rd day after ordering and that was after a lovely lady called Jaqueline had to contact me as I hadnt put full address on my order. Packaging was very secure and my links of London bracelet was packaged beautifully in box and the gift bag was also put in parcel for me to use which was a nice surprise. Great service and best price by far when checking Internet. Would definitely recommend and would definitely buy from Alexanders again.

March 12, 2017
Unprompted review
Rated 4 out of 5 stars

Try Alexander Jewellers First!

This is the second purchase I have made from this jewellers and once again not disappointed. Efficient and fast service delivery and you know you are getting your purchase at the best price. I recently bought a ring from a local jeweller and this site had the very same ring at half the price I paid! The only reason I didn't give it five stars was because the courier had the wrong house number listed. I will certainly be checking out their site first for any future jewellery purchases. Very impressed.

March 7, 2017
Unprompted review
Rated 5 out of 5 stars

Best service I've ever received!

I started attempting to buy a bracelet for my girlfriend for Xmas earlier this week, and for some reason it would not go through and it was the last one. I spoke to a very helpful and supportive member of staff called Jackie through email. She helped guide me through the buying process and as stated the card just would not work, bearing in mind this bracelet was the only one left in the collection my girlfriend needed. Attempt after attempt turned into days and still nothing, but with each attempt and fail Jackie was there making sure that the much needed item was there and would keep putting it back on after the failed attempt as it would go out of stock once I'd tried to buy it.
Finally today I got it right and got the item and without the support of Jackie and her confidence of me getting the bracelet I would of personally had a meltdown, but she went beyond her duty knowing the story behind me wanting it and helped reassure me throughout everything!
I can't recommend this jewellers enough and the staff come second to none when it comes to personal service and helpfulness.
Thanks to this amazing staff member and jewellers in general my girlfriend will be having the Christmas of a princess, again to all involved thank you!!

December 15, 2016
Unprompted review
Rated 5 out of 5 stars

Longines Hydroconquest

I ordered my watch on Thursday night and it arrived this morning (Saturday). The watch was far cheaper than on any other jeweller (£124 cheaper than Ernest Jones) including the grey market websites, which don't offer a manufacturer's warranty - my watch arrived with a fully stamped warranty. I am extremely happy with the watch and would not hesitate to use Alexander Jewellers again. Excellent.

November 26, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent reviews !

Looking to purchase a Christmas present for my daughters. Contacted the customer service helpline to find out extra info on this particular item and was given a full description in English terms. Will not hesitate to use this reparable company.

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great value and even better service!

Bought a Longines watch for my sons 18th Birthday and price was excellent. Had a slight issue and they were brilliant. I really can't thank them enough. Keep up the top customer service as I will definitely be back for more in the future! Thanks to Nicola and Jackie.

November 9, 2016
Unprompted review

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