Alexander Jewellers Reviews 

90
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent customer service! What a contrast to our visit last week to Annoushka - Bicester Village! And they had our business. Their products had good labels, not just prices, and when we asked qu... See more

Rated 5 out of 5 stars

Love my Rotary watch which my children have bought me for Christmas, just as described. Arrived the very next day, great service! It was a great price much cheaper than anywhere else. I was kept infor... See more

Rated 5 out of 5 stars

I purchased a Longines watch from Alexander Jewellers all done through the internet. I had a few questions and concerns initially that were all answered very quickly by Danial. The watch was delivere... See more

Rated 5 out of 5 stars

Always a pleasure visiting this Jewlers. Lovely staff always friendly and willing to help! I took a bracelet in to be mended recently and they exceeded my expectations! Left it with them on a Saturday... See more

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4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

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4.6

All reviews

(90)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service!

My watch arrived the following day via DPD within a 1 hour window which was notified to me early in the morning, very convenient! Took a great deal of 12 months 0% which was quick and easy to do on their website and Alexanders called me twice regarding the order with a query which was much appreciated. They also adjusted the metal strap and still got the order out that day! I would highly recommend them and having seen other reviews on here it would appear that the high standard of service I received is the norm for them. Nearly forgot, they were also the cheapest for my watch that I could find. What more could anyone want!

June 10, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent!

Received fantastic customer service from Nicola. Really recommend this company. I had to return an expensive watch as it wasn't the right size, I received my money back quickly and staff were incredibly professional, helpful and friendly.

May 26, 2016
Unprompted review
Rated 5 out of 5 stars

Best customer service i've had in years

Yes I love the watch, yes I loved the price, yes the delivery was very fast... but best of all they made me feel that I was important, not just my money.
They'll go above and beyond and I would highly recommend.

Thanks guys.

January 18, 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

no problems with this company,oakland furniture could learn a great deal from this company,dont touch them with a barge pole!

January 2, 2016
Unprompted review
Rated 5 out of 5 stars

Customer service

100% satisfied!! Nicola the sales assistant was marvelous polite and proffessional..would definitely recommend Alexander jewellers..because of Nicola she was so patient..brilliant service she saved my Xmas thanks!!
Richard

December 18, 2015
Unprompted review
Rated 5 out of 5 stars

Swarovski crystal christmas stag.

I placed an order for this item after double checking on the chatline that it was the genuine article because the price was very competitive. It was well packed and after very accurate delivery advice in two e mails DPD arrived on time 28 hours after my order. This service far exceeded my expectations and is very commendable.
Terry Page

December 15, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I purchased a Longines watch from Alexander Jewellers all done through the internet. I had a few questions and concerns initially that were all answered very quickly by Danial. The watch was delivered to me both packaged secure and within the ordering time stated. Couldn't ask for more and cannot fault the service in any way. I will definitely buy from Alexander's again.Thanks again Dan !
Dave L

December 12, 2015
Unprompted review
Rated 5 out of 5 stars

Bought hugo boss watch

Found to be most reasonable price.Got extra 10% off with discount code as well.Quick delivery even though i had to change delivery address at last minute.
No problems at all.
Thankyou

November 25, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Purchased a swarovski pen for a friends christmas...and it came with a swarovski gift bag which i didn't expect....free delivery, kept informed of when delivery would be and great price. Would definitely recommend and will use again. Thanks

November 22, 2015
Unprompted review
Rated 5 out of 5 stars

Great service, free next day delivery! Kept up to date by email throughout process. Very pleased with service.

Love my Rotary watch which my children have bought me for Christmas, just as described. Arrived the very next day, great service! It was a great price much cheaper than anywhere else. I was kept informed throughout the whole process by email regarding order, delivery etc. which is so reassuring. I would definitely recommend Alexander Jewellers for the first class service I received!

November 21, 2015
Unprompted review
Rated 5 out of 5 stars

excellence service

Checked on the exact address before delivered and was very pleasant and responsive to emails. Next day delivery for no extra cost is a great treat:) would def use it again. thanks so much

November 19, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Quality of the service, delivery and product were fantastic! Product looks better in person than it did online. I am very impressed and would definitely buy again from Alexander Jewellers.

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

Great customer support.

I placed an order that subsequently had to cancel. Danial replied straight away and facilitated the whole process very efficiently. Communication was very good and prompt. I am sure I'll use this company again.

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

First Class

Great Stock, Competitively Priced and Quick Delivery. Will definitely look to use in the future.

November 16, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

Purchased a Thomas Sabo charm for a bargain price!

Fast delivery, well packaged. Would definitely use this company again.

November 13, 2015
Unprompted review
Rated 5 out of 5 stars

Birthday present

I wanted a Hugo boss watch for my boyfriend searched everywhere for one Alexander were the only shop that had it in stock and it was the cheapest!! Which was a bonus!!
Had a few questions first about delivery which I got a reply to so quickly I was amazed at the service. When I did get the Watch (next day delivery didn't cost me extra) I'm very fussy so I wanted to change something messaged the got a very quick reply on how I could do that decided to drive down as I wasn't too far away. Nicola who I spoke to was more than helpful I got the watch sorted and even treated myself to some earings 😆.
Got to say best service I ever had for buying something online!! Even when I had an issue!

November 4, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Services

I was searching on the web for a Hugo Boss watch. I stumbled across the Alexander Jewellers website. The deal appeared to be too good to be true, so I emailed customer services. Dan was extremely prompt with replies and reassured me. I ordered the watch and it arrived the next morning.

I cannot recommend this company enough! Absolutely Brilliant!!!

October 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had ordered a watch from another supplier, because it was slightly cheaper and they let me down at the last minute. I contacted Alexanders ( Dan) who confirmed availability and that they would provide next day delivery ( Saturday) at no extra charge. The watch arrived as promised, my daughter was very happy - Alexanders saved the day - Thankyou.

October 26, 2015
Unprompted review
Rated 5 out of 5 stars

Couldn't have been easier, or cheaper!

I'd seen a Rotary watch that I wanted to get for my dad's 60th birthday in a high street jewellers for £99 but after a quick search online of the product code, Alexander's came top of the list at half the price! Plus reasonable next day delivery charges. Just a shame I couldn't get free delivery as I was 5p short of the free delivery price!

I checked them out and didn't hesitate ordering this special gift from them.

The item arrived on time in secure packaging.

I would definately buy from here again!

October 21, 2015
Unprompted review

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