I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... See more
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Review summary
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Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... See more
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Superb quality bench and prompt delivery. I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood... See more
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Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... See more
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Company details
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.5
Excellent
180 reviews
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Replied to 100% of negative reviews
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excellent service from the team at…
excellent service from the team at Alexandre Rose only let down by their choice of delivery company who were unhelpful and rude at the point of delivery
November 10, 2025
Reply from Alexander Rose
Dear Graham,
Thank you for sharing your feedback. We’re delighted to hear that you received excellent service from our team, but we’re truly sorry that your experience was let down by the delivery company. This is not the level of service we expect from our partners, and we completely understand how frustrating this must have been.
Please know that we’ll be addressing this issue with the delivery provider to ensure improvements are made. Your comments are invaluable in helping us maintain the high standards we strive for.
Thank you again for bringing this to our attention.
Best regards,
Alexander Rose Team
Alexander Rose are The Best
Alexander Rose are the best; excellent quality products and second to none customer service.
November 10, 2025
Reply from Alexander Rose
Dear Elizabeth,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you consider Alexander Rose the best and that our products and customer service exceeded your expectations. Your kind words mean a lot to us, and we’ll make sure to share them with the team.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Fab looking bench
Received really quickly, great quality, easy to put together, looks amazing.
Highly recommend this bench.
October 27, 2025
Reply from Alexander Rose
Dear Wendy,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you love the bench and found it easy to assemble. It’s great to know it arrived quickly and looks amazing in your space.
Enjoy your new bench, and if you need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
We have your Alexander Rose swing seat…
We have your Alexander Rose swing seat its over 20 years old and still going strong. This will be our 3rd cover. I was surprised to see the new one is grey! The others were green. But don't mind grey as long as it last as long as the other 2.
October 21, 2025
Reply from Alexander Rose
Dear Helen,
Thank you so much for your lovely review. We're thrilled to hear your Alexander Rose swing seat is still going strong after over 20 years, that's a true testament to its quality and care.
We appreciate your feedback on the new grey cover. While it's a change from the classic green, we're glad you're happy with it and we hope it proves just as durable as your previous ones.
Thanks again for your continued support - it means a lot to us.
Best regards,
Alexander Rose Team
Good service
Cleaner and finishing oil arrived promptly for use on our Alexander Rose garden furniture. All looks revitalised now, so pleased with our purchase.
October 20, 2025
Reply from Alexander Rose
Dear Sarah,
Thank you so much for your kind words. We're delighted to hear that your cleaner and finishing oil arrived promptly and helped bring your Alexander Rose Garden furniture back to life.
If you ever need anything else or have any questions, we're here to help.
Best regards,
Alexander Rose Team
Lovely chair
Good communication. Chair is well made and came fully constructed - a big bonus. Delivered to the door by a lovely delivery driver. Good experience all round.
October 24, 2025
Reply from Alexander Rose
Dear P M Sallaway,
Thank you for your feedback.
We’re pleased to hear you’re happy with the quality of the chair and the overall delivery experience. It’s great to know everything arrived as expected and fully assembled.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
Alexander Rose Team
Alexander Rose provide an excellent service…
The Staff at Alexander Rose were very friendly and helpful, they kept me well advised of the status of my order and delivery….
Extremely pleased with my purchase, excellent quality, just perfect….
October 21, 2025
Reply from Alexander Rose
Dear Christine,
Thank you so much for your lovely review.
We’re thrilled to hear that you had such a positive experience with our team at Alexander Rose. It’s wonderful to know that you felt well-informed throughout the process and that your new furniture is everything you hoped for - excellent quality and just perfect.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Good quality furniture
Good quality furniture, easy to assemble, arrived on time, cheaper than the competition.
October 13, 2025
Reply from Alexander Rose
Dear Dan,
Thank you so much for your kind review.
We’re delighted to hear that you’re happy with the quality of the furniture and found it easy to assemble. It’s great to know it arrived on time and offered better value than other options - that’s exactly what we aim for.
If you ever need anything else or have questions down the line, we’re always here to help.
Best regards,
Alexander Rose Team
A nice company to deal with
Ordered a bench over the phone and went to collect. Pleasant staff and helped to car. Well packaged and a good product. Have bought before and will buy again
October 15, 2025
Reply from Alexander Rose
Dear Clive,
Thank you so much for your kind words and continued support. We're delighted to hear that your experience from ordering over the phone to collecting your bench was smooth and pleasant. Our team always aims to make things easy and enjoyable, so it's lovely to know they were helpful and that the product met your expectations.
We look forward to welcoming you back soon.
Best regards,
Alexander Rose
Helpful staff, very pleased with the service I received.
Helpful staff. Replacement seats ordered. Delivered within a couple of days.
October 15, 2025
Reply from Alexander Rose
Dear Christine,
Thank you so much for your kind words. We're delighted to hear that our team was helpful and that your replacement seats arrived so quickly. It's always our goal to provide prompt and reliable service, and we're thrilled that you’re pleased with the experience.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Great service
I had a problem with the product as delivered (damaged in transit) and Alexander Rose had me a replacement the next day at no cost. Great service, thank you. And the product seems great too!
October 7, 2025
Reply from Alexander Rose
Dear Christopher,
Thank you so much for your kind words. We're really sorry to hear the product was damaged in transit, but we're thrilled Alexander Rose could get a replacement to you so quickly.
If there's anything else we can help with, please don’t hesitate to reach out. Enjoy your new furniture!
Best regards,
Alexander Rose Team
Garden furniture
The online shopping was easy to use . It provided a terrific choice of furniture which suited our needs. The delivery arrived on time and the driver called 30 minutes before which was very helpful.
October 6, 2025
Reply from Alexander Rose
Thank you so much for your kind review.
We're delighted to hear that your online shopping experience was smooth and that you found the perfect garden furniture to suit your needs
Enjoy your new garden setup, and we hope it brings you many relaxing moments outdoors.
Best regards,
Alexander Rose Team
I had to return the product I had…
I had to return the product I had ordered. It was a good quality parasol/table brass ring. The process was easy and straightforward which cannot be said for all websites. Thank you.
I shall look to reorder again
October 8, 2025
Reply from Alexander Rose
Dear Bronwen,
Thank you so much for your kind feedback. We're glad to hear that the return process was smooth and that you were happy with the quality of the parasol/table brass ring. We always aim to make things as easy and straightforward as possible, so it's lovely to know that came through in your experience.
We look forward to welcoming you back when you're ready to reorder, and if you need any help, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Thank you for your lovely feedback.
We're so glad you were happy with the quick delivery, the great value, and especially the chairs.
If you ever need anything else or have questions, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Thank you so much for your kind words.
We're thrilled to hear you were impressed with the quality of our products and the support you received. Your feedback means a lot to us and motivates our team to keep delivering excellent service.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear June,
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that your delivery arrived promptly. It’s always our goal to make shopping with us as smooth and enjoyable as possible.
If you ever need anything else, we’re here to help.
Best regards,
Alexander Rose Team
Whole process was great!
Whole process was great!
Website easy to navigate and order. Clear communication after ordering and through delivery process. Item received on the promised day in correct timeframe.
Most importantly product was easy to assemble and top quality. Couldn’t be happier 😃
September 30, 2025
Reply from Alexander Rose
Dear Sean,
Thank you so much for your lovely review. We're thrilled to hear that everything from browsing the website to receiving your order went smoothly. We’re especially pleased that you found the product easy to assemble and of top quality.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Arrived on time
Arrived on time. Product just as advertised and eas y to assemble. Very pleased
September 30, 2025
Reply from Alexander Rose
Dear Jeannette,
Thank you so much for your kind review. We're delighted to hear that the product met your expectations, and to know you found it easy to assemble and are pleased with your purchase.
If there's anything else we can help with or if you have any questions down the line, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Roger,
Thank you for your kind review. We're so pleased to hear that you're happy with the product and that delivery was prompt. Your feedback means a lot to us.
If there's anything else we can help with, don't hesitate to reach out.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Rob,
Thank you so much for your feedback. We're thrilled to hear that your delivery was prompt.
If there's anything else we can help with or if you have any feedback down the line, we're always here.
Best regards,
Alexander Rose Team
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