I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... See more
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Review summary
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Reviews shaping this summary
Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... See more
Company replied
Superb quality bench and prompt delivery. I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood... See more
Company replied
Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... See more
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Company details
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.5
Excellent
181 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very nice garden bench.
Very nice garden bench.
I would however have expected some prior indication of the delivery date !
June 26, 2025
Reply from Alexander Rose
Dear Simon,
Thank you so much for your kind words about the garden bench - we’re really glad to hear you're happy with it.
We also appreciate your comment regarding the delivery date. We understand how important clear communication is, and your input is helpful as we continue to review and improve our processes.
Thanks again for your support and for helping us improve.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Wayne,
Thank you so much for your kind review - we truly appreciate you taking the time to share your experience.
We're so pleased to hear everything arrived just as expected and that you were happy with the speedy delivery.
If there's anything else we can help with in the future, don't hesitate to reach out!
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear EJ,
Thank you so much for your great review!
We really appreciate you taking the time to share your experience. It's fantastic to hear that you were happy with the quality of our work and how quickly we responded.
We're always here if you need us again.
Best regards,
Alexander Rose Team
Top Notch Table
Purchased this table to go with existing chairs we had from a different company.
Forrunately matches really well and so pleased with the high quality of it.
Only problem was getting it through the front door so fortunately had to lift over neighbours garden fence.
June 20, 2025
Reply from Alexander Rose
Dear Sally,
Thank you for your lovely review! We're so pleased the table pairs well with your existing chairs and that you're happy with the quality - we take real pride in that.
Sorry to hear about the challenge getting the table through the front door, but glad you found a creative way around it! We hope the table is now enjoying its new home.
If we can help with anything else, just let us know.
Best regards,
Alexander Rose Team
Excellent service
June 13, 2025
Reply from Alexander Rose
Dear David,
Thank you for your kind words - we're thrilled to hear you had a great experience with our service! It truly means a lot to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Alexander Rose Team
Superb service…
Telephoned Discussed and made purchase. Very good as internet is very poor here
June 13, 2025
Reply from Alexander Rose
Dear Michael,
Thank you for taking the time to share your feedback. We're glad to hear that you had a smooth experience over the phone. It's great to know we could assist you in making your purchase easily.
If you ever need anything else, we're just a call or message away.
Best regards,
Alexander Rose Team
Cost us to return an unwanted order that wasn’t our fault
All fine except misinformation given in ordering that no parasol cover was included when there was. We then ordered another cover which was refunded but we had to bear the cost of return postage which I found a bit poor. The quality of the parasol and base are far less than the last one we had - thinner pole and flimsier parasol.
June 11, 2025
Reply from Alexander Rose
Dear Jeremy,
Thank you for your feedback. We're sorry to hear about the confusion regarding the parasol cover and the return process, we understand how disappointing that must have been.
A member of our customer service team will be reaching out to you directly to investigate the return costs and help resolve the issue.
We also appreciate your comments on the product quality, and we’ll be sure to pass this along to our product team for review.
Thanks again for taking the time to share your experience.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Richard,
Thank you so much for your kind review. We're thrilled to hear that you were pleased with the quality of our items, the prompt delivery, and our communication.
Your feedback means a lot to us and motivates our team to keep delivering great service.
We look forward to serving you again soon!
Best regards,
Alexander Rose Team
Lovely bench and easy to put together
Apart from not getting my surname correct and not getting an accurate delivery time, I’m very pleased with my bench and easy to assemble!
June 11, 2025
Reply from Alexander Rose
Dear Hilary,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with your new bench and found the assembly process straightforward.
We sincerely apologise for the inaccuracies regarding your surname and the delivery schedule. This is not the experience we want for our customers, and we appreciate you bringing these matters to our attention. We’ll be sure to pass this feedback along to help improve our service.
Thank you once again for your review. We hope you enjoy your bench for many years to come.
Best regards,
Alexander Rose Team
Good quality
Good quality, well made and lots of choice. In all a totally great service.
June 10, 2025
Reply from Alexander Rose
Dear Keith,
Thank you so much for your kind words. We’re glad to hear you were happy with the quality and craftsmanship, and that you appreciated the variety we offer. It's always our goal to provide a great experience from start to finish, so your feedback means a lot.
Looking forward to serving you again soon!
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Matthew,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and speedy experience picking up your new umbrella. We hope you enjoy your new umbrella, and we look forward to seeing you again!
Best regards,
Alexander Rose Team
Emma was very helpful in taking the order and then making sure the delivery date was made.
Emma was very helpful
May 28, 2025
Reply from Alexander Rose
Dear Ian,
Thank you so much for your kind words! We're thrilled to hear that Emma was able to assist you with your order and ensure your delivery date was met. We’ll be sure to pass along your lovely feedback to her!
If there’s anything else we can help you with, please don’t hesitate to reach out. We look forward to assisting you again in the future.
Best regards,
Alexander Rose Team
Bought a 3 seater bench in 2000 and it…
Bought a 3 seater bench in 2000 and it is still going strong.
However I bought a 2 seater bench in 2014 and some of the slats have rotted. Instead of being a single piece of wood some of the slats are made up of two pieces of wood and joined at the middle of the bench. As a result water ingress has occurred and the wood has rotted. Will now have to purchase replacement slats.
March 1, 2025
Unprompted review
Reply from Alexander Rose
Please contact customerservices@alexander-rose.co.uk where we can look into this further for you
Brought an oiled mahogany twin seater…
Brought an oiled mahogany twin seater bench l yr ago..It looks appalling with discolouration looking like white paint has been splattered over it. Alex.Rose state this is natural and if l don’t like it sand it down and apply oil. I explained l was in my late 70’s and a full time carer..and this was a 50th wedding present. A previous bench of there’s lasted 30 yrs and looks better than this. Will never use this company again
August 7, 2024
Unprompted review
Perfect for rose sipping.
Bench arrived exactly as ordered. On time and easy to assemble. Fantastic quality and service.
June 8, 2024
Unprompted review
Alexander Rose Bench Cover
Bought an Alexander Rose bench cover about 3 years ago. Took the cover off yesterday and the bench was soaking wet . Might as well covered it with a sieve.
This was a waste of money.Surely at the price it ought to keep out some weather after 3 years.
December 8, 2023
Unprompted review
Absolute rubbish!
Absolute rubbish!! It took nearly a year to arrive and when it did the furniture was coated in a terrible plastic paint which just rubs off and looks dreadful! When I phoned them to say I wasn’t happy they said it was meant to give the wood a ‘rustic’ look!! I use it as a potting table in my shed!
September 1, 2022
Unprompted review
We have ordered a lot of furniture for…
We have ordered a lot of furniture for our hotel and added to it by ordering a table and chairs costing close to five thousand pounds back in April, expecting it to arrive for the summer. Two chairs turned up in August and the remaining six chairs and table turned up a week ago at the start of October, just in time for winter. To add insult to injury, there are no bolts to fix the table legs to the table and when we have contacted them to get the bolts, they have asked for proof of purchase and a photograph of the table. Maybe they don’t keep records of orders over 6 months ago or maybe they can’t be bothered to look it up on their own system. Trouble is, we had to pay up front before they would confirm their order so can’t even hold any money back to ensure we get the bolts. If we didn’t already have garden furniture to match up with, wouldn’t go near them as they have gone down hill rapidly since the pandemic.
October 7, 2022
Unprompted review
Great customer care
A small bolt sheared on one of our Roble carver chairs. Contacted customer services who were able to send out a replacement quite quickly, at no cost.
July 17, 2022
Unprompted review
Absolute rubbish
Absolute rubbish. Expected years of use from our Alexander rose garden table. Started warping within weeks. Got replacement and same happened and then told it was out of warranty. They said as a gesture they would repair it if I agreed to cost if returning. Which i did but they never collected it. I also bought 4 reclining chairs to match but very reluctant to buy another table to match our chairs.
July 18, 2021
Unprompted review
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