Alexander Grace Law Reviews 

1,108
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I used Team Mercer as the conveyance for a purchase and I can say they provided a detailed review of the case and their services were impeccable as all due diligence was followed even as I was buyin... See more

Rated 5 out of 5 stars

AGL gave specific promises and prices in the offer to act for me in selling my house. Even though the initial sale fell through charges were not altered despite the extra work. Horrendous buyer and bu... See more

Company replied

Rated 1 out of 5 stars

The worst experience ever! A simple first time buyer with no chain (and a vacant property) took about eight months. A complete lack of communication from Lyn Cornish ignoring us, despite our contactin... See more

Rated 5 out of 5 stars

Top notch Solicitors and very proactive as well. They have helped us with Help to Buy pay off and selling conveyance services and on both occasions provided great service. More recently Samantha Robe... See more

Company details

  1. Conveyancer

Written by the company

Specialist Property, Will, Lasting Powers of Attorney and Private Client Lawyers.


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3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

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(1,108)

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Rated 5 out of 5 stars

They were very supportive to my…

They were very supportive to my clients. Caroline and Samantha did the best for the completion to be done on the last day after which the offer would have expired. Hats off for the support. The seller side soliciting team was not really helpful at all. Caroline and Samantha are both jewels for the team. Keep rocking. All the best

Kitty
Mortgage and Protection adviser

March 31, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon Kitty. Thank you for taking the time to leave us a positive review reflecting your clients experience with us. This is much appreciated.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Are you looking for a stress free experience whilst moving home?

Alexander Grace made our home move as stress free as possible.

Amber Brunton was fantastic from start to finish, if we had any questions she was available and responsive, if we needed other parties chasing she was on it straight away and we had a reply by the end of the day, even when we had a few uncertain moments due to other parties she was calm, professional and reassuring.

Overall the experience we had with Alexander Grace was excellent as well as reasonably priced.

If you would like a stress free move then I would 100% use Alexander Grace.

May 5, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon Jordan. Thank you for taking the time to leave us a positive review reflecting your experience with us. Your comments have been relayed to Amber Brunton.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Professional advice and support

Just completed the long and tedious road of house selling and buying. Caroline and Samantha at Alexander Grace Law were my companions. They helped me along the way with support and professionalism. I would recommend using them as they respond quickly and efficiently and give clear explanation to the status of the transaction.

April 27, 2023
Unprompted review
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Reply from Alexander Grace Law

Good morning Sheila. Thank you for taking the time to leave us a positive review reflecting your experience with us. Your comments have been relayed to the team.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 4 out of 5 stars

Definitely recommend these guys to…

Definitely recommend these guys to anyone else, they kept me up-to-date on the process of the sale etc, would definitely use these guys again. It was a very smooth process - hassle free!

April 28, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon. Thank you for taking the time to leave us a positive review reflecting your experience with us.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly, kept me informed all the time whilst the house was being sold. Took all the stress and hassle from me as a first time seller. Would highly recommend using there service.
A******

April 19, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon. Thank you for taking the time to leave us a positive review reflecting your experience with us. Your comments have been relayed to your conveyancing team.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 1 out of 5 stars

Avoid like the plague

It's been another week without an update on anything.This is now over 14 months since moving

We are still unable to find closure because of the lack of input yet again from yourselves.

Please provide a realistic timeline for resolving

* Land registry completion

* Proof of our ownership via final invoice

* Resolution in regards to our lost revenue because of Alexander Grace Law

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amber was our solicitor for our…

Amber was our solicitor for our conveyance when buying our first home. Very helpful, and was upfront with everything always keeping us in the loop.

Thanks for all your help!

April 21, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon Shareen. We hope you are well. Thank you for taking the time to leave us a positive review reflecting your experience with us.

Wishing you all the best in your first home.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Team Downs...

Recently used Team Downs for the sale of a property and I'm so impressed. Everything was so quick and easy. Highly recommend the whole team, especially Atlanta, Dena and Rebecca (sorry for anyone I missed, I appreciate you all).

April 26, 2023
Unprompted review
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Reply from Alexander Grace Law

Good afternoon Danielle. Thank you for taking the time to leave us a positive review reflecting your experience with us. Your comments have been relayed to Team Downs.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Samantha was just brilliant

As it had been over 20 years since I sold and bought a house and doing it this time on my own I was really anxious about starting the process....I really shouldn't have been....Samantha Robertson from Blackpool AGL dealt with my case professionally, calmly, sensitively from start to finish. I never doubted for one second that I wasn't in the best hands...Many thanks Samantha

April 25, 2023
Unprompted review
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Reply from Alexander Grace Law

Thank you for taking the time out to leave a review. This is much appreciated. We are grateful for the trust you have placed in us. Your comments have been relayed to Samantha.
Best regards . Alexander Grace Law

Rated 5 out of 5 stars

Team Greenall.I have always had a good experience…

I have always had a good experience with this lot,can’t fault them in anyway. They have always exceeded my expectations. Always quick to respond to mail.

April 14, 2023
Unprompted review
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Reply from Alexander Grace Law

Thank you for taking the time out to leave a review. This is much appreciated. We are grateful for the trust you have placed in us.
Best regards, Alexander Grace Law

Rated 5 out of 5 stars

I would highly recommend this service

I would highly recommend this service! Has been bloody brilliant from start to finish! As a first time buyer it’s a stressful thing to go through. However, the communication and transition has been too notch! A massive thank you to an Ellie who has supported me no end with my questions and queries a true asset to your organisation! Will be using again in the future if needed :)

April 21, 2023
Unprompted review
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Reply from Alexander Grace Law

Thank you for taking the time out to leave a review. This is much appreciated. We are grateful for the trust you have placed in us. We wish you the very best in your first home.
Best regards, Alexander Grace Law

Rated 1 out of 5 stars

By far the worst law firm ever!

This is by far the worst law firm I have interacted with; I have been trying to get an update on my case for weeks and despite several emails and calls, there is not even an acknowledgement from the team. You have to wait for atleast 10 min on the reception line only to be told that the team is busy and will get back to you, which it never does! Thank goodness that its only a deed of variation and not a sale/ purchase transaction, which would have ended up being an absolute nightmare. Avoid them at all cost, if you can and pay a little more elsewhere to get better service!

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID! Communication awful. Legal advice lacking and incorrect. Donnamarie Sturrock and ‘Team Young’ singularly incompetent. Avoid like the plague!

April 17, 2023
Unprompted review
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Reply from Alexander Grace Law

Good morning Fraser, Thank you for taking the time to share a review regarding your experience.
It appears that this matter has since been resolved, however, if you need anything else please don't hesitate to email resolutions@alexandergrace-law.co.uk .
Best regards, Alexander Grace Law

Rated 5 out of 5 stars

Don't hesitate to use Alexander Grace Law

Rebecca, Jodie and Mia over at the Blackpool office were all fantastic from start to finish conveyancing for my recent property purchase. All correspondence was dealt with and responded to with urgency. Nothing was too much trouble. Extremely professional. Would recommend 110%. Thanks guys

April 6, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Jonny.
Thank you for taking the time out to leave very positive feedback. Your team are delighted to hear you were satisfied with their service.

All the best.

Alexander Grace Law

Rated 4 out of 5 stars

More Clarity

My experience was fine.
I could have done with more clarity on what would happen to my mortgage payments after the new mortgage agreement. I was hoping they would be taken off the amount borrowed but they were sent back to me.

January 31, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Alison , We hope you are well.
Thank you for taking the time out to leave us a rating along with your comments. We are sorry you weren't aware of this specific area of the transaction and hope if you did have any further questions pertaining to the same you are more than welcome to reach out to us.
Best regards
Alexander Grace Law

Rated 5 out of 5 stars

Very good experience from AGL

Very good experience from AGL, very efficient in answering questions/solving problems. Had a long drawn out experience due to the vendor having issues and AGL supported and reassured me every step of the way. Definitely recommend team Mercer, would definitely use again.

February 15, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Mollie. We hope you are well. Thank you for taking the time to leave us a positive review reflecting your experience with us. Your comments have been relayed to your conveyancing team.

Wishing you all the best for the future.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

We felt like we were in good hands

It’s so exciting to have finally received our keys after what felt like the longest journey ever!

Throughout the process, AGL (namely Samantha and Caroline) were great to work with and we felt like we were in good hands.

Communication was great and as speedy as could be in this type of process.

We're really pleased with the service we received from AGL and would be happy to recommend them.

March 31, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Em. Thank you for taking your time to leave such a positive review highlighting your experience. Your comments have been relayed to your conveyancing team who are delighted. We wish you all the best with your new home.

Best regards
Alexander Grace Law.

Rated 5 out of 5 stars

Was amazing and very very helpful and…

Was amazing and very very helpful and explained so much to me what I didn’t understand. Always there for me. Thanks very much.

March 31, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Hazel. Thank you for taking the time to leave such a lovely review , we are very grateful for the positive feedback highlighting your experience with us.

Best regards
Alexander Grace Law

Rated 5 out of 5 stars

AGL came through for me when I needed them!

Samantha Robertson was outstanding during my homebuying process. She was available on the phone at several crucial moments and her communication was excellent.

In particular, at the last moment the seller threatened to pull out if exchange was not made within a week, and Samantha and Caroline Lomax worked very hard to expedite the process and see everything through on time. In the end their hard work was crucial to the success of the sale.

Thank you to Samantha and Caroline for all your hard work and good communication.

The only complaints I would have is that some of my questions raised on the online portal were not answered early on in the process, there were some occasional mistakes on forms, some emails were somewhat cryptic to a first-time buyer and at first it was hard to get through to someone on the phone, but the service was offered at a very good price and once the communication lines were open, they really did everything I could have expected, so thank you to Samantha and Caroline for everything.

March 22, 2023
Unprompted review
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Reply from Alexander Grace Law

Hello Tim . Thank you for taking the time to leave such a lovely review in relation to your experience. We are pleased to hear you received the service the anticipated. Your comments have been passed on to both Sam and Caroline who very grateful.
Best regards
Alexander Grace Law

Rated 1 out of 5 stars

Avoid this firm at all costs!

Avoid this firm at all costs!
I used them to purchase my first house in September 2021, the purchase still is not registered at the Land registry. I contacted Lyn Cornish in September 2022 to see why the purchase wasn't registered and received no reply. So I checked with the land registry, who confirmed no application was pending. I only found out there was a problem with the sellers transfer in January 2023,I've had no explanation yet,as to why I wasn't told about this in 2021!

In January of this year I made an official complaint, I've still not had an official response to my complaint. Karen the client care manager, makes deadlines and doesn't keep to them. I'm still waiting for her, to contact me with contact details for the company directors, DonnaMarie Sturrock and James Alexander Young.

I've now reported this to the legal ombudsman, and I'm getting legal advice on this matter now.

March 27, 2023
Unprompted review
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Reply from Alexander Grace Law

Good Morning,
Thank you for your time on leaving us feedback which is so important to us. We are very sorry to note that you have not been happy with our team. Unfortunately we were dependant on a third party to send us a signed document which we chased. We understand you were frustrated and you raised a complaint to get this resolved. We are happy that this is now resolved for you and this did exceed timeframes which we explained due to obtaining the document which was required. It would have been unfair for us to close and resolve your complaint without this as it was required.
We appreciate your feedback and if you need anything else at all please email resolutions@alexandergrace-law.co.uk

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