ALL EAT Reviews 154

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

If I could give zero I would Scammers !!!! I have just received a bank notification for an app that I certainly did not sign up for and certainly do not want to. I will be persuing this all the... See more

Rated 1 out of 5 stars

Scam company, do not use! Over charged me £2, only £2 but not the point, offered me 75p worth of points instead of refunding me. Obviously won't be using again! Sent screenshots of order price conf... See more

Rated 5 out of 5 stars

This app has a wide range of options. I have managed to save money through this app as compared to their competitors because customers don’t end up paying huge amounts in commissions etc. Customer ser... See more

Company replied

Rated 5 out of 5 stars

My husband wanted to try the new Chinese restaurant up the road so we used All Eat App to place the order on China Star for collection. Brilliant menu with our favourite dishes and it arrived faster t... See more

Company replied

Company details

  1. Restaurant
  2. Chinese Restaurant
  3. Chinese Takeaway
  4. Online Food Ordering Service
  5. Pizza Delivery
  6. Pizza Takeaway

Written by the company

All Eat is an online food delivery platform with the community at its heart. Putting people over profits, the platform strives to help customers connect with an abundance of local cuisines all at low prices. All Eat prides itself on having the lowest fees in the market, ensuring affordability for customers and merchants alike so we all eat together. All Eat is an online food delivery app helping local restaurants and communities say no to 36% commissions to takeaway platforms with Unbeatable food, price, and service​.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

154 reviews

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Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Placed an order for delivery paid using…

Placed an order for delivery paid using my card for me then to get an email saying my order has been cancelled. Got an email saying I would be refunded 3-5 days ( which is no use when I was hungry when I placed the order) anyways 2 weeks later no refund spoke to 2 different people via telephone and they said someone would ring me back but no one has rang me back. No refund avoid this app if you are hungry and skint!!!

August 21, 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Dear Linzi,

We are sorry that you didn't get your refund. Please share your order number here and we will try to process your refund as soon as possible.

Kind regards,

Rated 1 out of 5 stars

we had a canceled flight

we had a canceled flight, a really hard day, discussing with EasyJet about cancelation of all flights in Europe. When we arrived to Hotel, we were told to order food online. It took me 10 min. to register, the site made timeout, finally when the order went through to paypal the amount was not correct and when the food arrived, there was no rice! we ordered food for 35 pounds, and the messge on the chat was... we have to pay 15 punds for delivery if we want extra rice... we did never get any!

instad, even though i told them we have nothing, not even our bags... we asked for knife and fork - we did not get them, we asked for delivery. we could pick it up in the reception ourselfs.

August 28, 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Dear Customer,

We sincerely apologise for the inconvenience you experienced with your recent order. Your feedback is crucial to us, and we're truly sorry for the issues you faced. We understand the importance of a seamless experience, and we're committed to addressing these concerns to enhance our service.

Please be assured that we'll investigate the matter thoroughly to prevent such occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Once again apologies for the inconvenience.

Kind Regards,

Rated 1 out of 5 stars

Ordered 2 hours ago......still waiting

Ordered 2 hours ago......still waiting. Live chat dont work, they say send us a message we will get back to you....sent them 2 messages no response back.....had 2 call restaurant to find out where my order is, then when the order eventually arrived it was incorrect.......avoid, avoid, avoid!

August 26, 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Dear Tracey,

We sincerely apologise for the extensive delay, communication issues, and the incorrect order you experienced. This falls below our standards, and we deeply regret any inconvenience caused. We're actively investigating this matter to ensure it doesn't happen again. If you could provide us with your order number, we would be able to help you sort this out.

Your feedback is invaluable, and we're committed to addressing these issues promptly. We appreciate your understanding and thank you for bringing this to our attention.

Best regards,


Rated 1 out of 5 stars

Honestly cant tell how how bad this is

Honestly cant tell how how bad this is
STAY AWAY
Ordered food for collection through the app
Went to store to collect to be told my order was not here as been cancelled
The app got the prices wrong so they dint make the order.
Even tho i paid for price on app
And i was at the store to collect the food.
I called the the all eat customer service and the women dint care
Sounded high as a kite
The restaurant said they would make my food if all eat covered the cost of the difference as it was there fault
Which they refused
So was left with kids at home hungry 7.30pm trying to find a solution for food
Would never use them again

July 18, 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Dear Jed,

We're truly sorry for the distressing experience you encountered with your order. This is far from our standard of service, and we deeply regret the inconvenience caused. Your feedback is essential, and we're actively addressing the issues raised to prevent a recurrence. Please provide your order number so that we can sort this out for you.

If you have additional details or if there's anything specific you would like us to address, please feel free to respond to this message or contact us directly. Your feedback is invaluable, and we want to ensure a positive experience for all our customers.

Best regards,

Rated 5 out of 5 stars

This app is a game changer for the food…

This app is a game changer for the food delivery industry. I was extremely amazed by the low prices they have as compared to Uber Eats, Just Eat or Deliveroo. Hopefully, it will catch up soon because I like the restaurants and cheap prices in this app.

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this app

Two weeks ago I order my food and pay by pay pal after 1hr. No food arrived so I call the restaurant they said not received my so I reordered again and the again happen called the restaurant again and they are not on the all app so requested a refund so weeks later no refund £62 please do not use this app scam

June 3, 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Dear Brian,

We are truly sorry that you had to go through such experience. Please provide your order number so that we can sort this out for you.

Kind regards,

Rated 5 out of 5 stars

This app is an absolute game changer

This app is an absolute game changer. I love their low prices and on top of that the discounts they offer. What is even more amazing about All Eat that despite the low prices, they do not compromise on the quality of food and service. I cannot recommend All Eat enough.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

All Eat has an amazing selection of…

All Eat has an amazing selection of underrated yet tasty fast food. This is always my go to app when ordering fast food. I’m surprised how big brands are surviving when there is such an amazing selection of fast food on this app.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered our food

Ordered our food. It was absolutely fabulous response. Excellent response, service was triple A and cannot find any fault. Will definitely use it again.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

One of the best things about living in…

One of the best things about living in Croydon is perhaps this app. There are so many restaurants and takeaways to choose from, all of them delicious and low priced. Not only that but the discounts just keep getting better and better. I personally regularly order from Uncle Lim’s Malaysian restaurant and the food is delicious and the service is quick.

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

This app is wonderful

This app is wonderful. It has a great selection of restaurants and takeaways that you will not find anywhere else. You can never go wrong with this app. A million stars for All Eat.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

All eat has an amazing selection of…

All eat has an amazing selection of underrated yet tasty fast food. This is always my go to app when ordering fast food. I am surprised how big brands are surviving when there is much an amazing selection of fast food on this app.

May 1, 2023
Unprompted review

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