Huge thank you to Luisa for sorting out my issue with a replacement card. And the follow up phone call to confirm it had all been sorted 😀 Another thank you to Leia for helping me today with another... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using allpay and making a payment. I phoned and spoke to Libby who was fabulous and so helpful and she guided me through the process on the correct website and emailed me straight away with... See more
Company replied
Never been disapointed allpay make my life easier! They are effective supportive and kind! When I speak with a lovely lady called Jackie I am delighted - she is a perfect example of how to be.
Company replied
I had much difficulty for over a month, as my email address which was sent to Allpay by the local authority was incorrect and had to be resolved. The support and reassurance given by the Allpay te... See more
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Company details
Written by the company
We are the market leader of payment services within the UK public and social housing sector, providing our range of payment channels to more than 50% of UK local authorities and 90% of the UK's top 200 housing associations. Established in 1994, we were built on the foundations of providing bill payment services - primarily to the public sector – and this year we will handle £8.4 billion serving over 4.5 million end customers.
Contact info
Unit 12a, Whitestone Business Park, HR1 3SE, Hereford, United Kingdom
- 0330 135 9515
- appfeedback@allpay.net
- www.allpayments.net
3.3
Average
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely excellent service
Absolutely excellent service. Always friendly and efficient and longer opening times make it so convenient to pay my daughter's support staff at a time convenient to me. Thank you.
December 23, 2025
Unprompted review
Reply from allpay Ltd
Hi Peggy, thank you so much for taking the time to leave this review. We are delighted that you seem to be to pleased with the service you are receiving. Richard
allpay: I could not get any money from the…
I could not get any money from the allpay prepaid card. so I phoned a number I had from my local council who helps with the prepaid card. There I spoke to Wendy - well she was a life saver. She did everything to sort out my problem and pay the payee. Yipee and thank you Wendy
December 16, 2025
Unprompted review
Reply from allpay Ltd
Hi Nadia, thank you so much for taking the time to leave this review. We are proud of Wendy and the really pleased that you received the right support when you needed it most. Richard
Utter useless app
Utter useless app ! regularly spend three or four times trying to pay rent.On confirming payment with bank and returning to allpay, the page resets.
This app used to be so good no problems at all, then came the dreaded update! To make it better. Not worked properly since
December 7, 2025
Unprompted review
Reply from allpay Ltd
Hi, we are sorry you are having problems and thank you for the feedback. We would like to help but need a few more details such as error codes/device used/network. If you would like to contact us to discuss please phone on 0330 1359515 or mail enquiries@allpay.net and one our our friendly team will get straight on the case for you. Richard
Excellent service provided by Luisa
Luisa provided top quality service. She was extremely helpful, friendly and knowledgable.
She is a credit to your business and I only wish other customer service agents at different businesses were as helpful.
Very good indeed. Thank you!
December 4, 2025
Unprompted review
Reply from allpay Ltd
Hi, thank you so much for taking the time to leave this review. We are delighted that you seem to be to pleased with the service that Luisa gave you and will make sure you gets some special recognition. Richard
Luisa was really helpful and patient…
Luisa was really helpful and patient and held on the phone until I was set up.
December 4, 2025
Unprompted review
Reply from allpay Ltd
Hi, thank you so much for taking the time to leave this review. We are delighted that you seem to be to pleased with the service that Luisa gave you and will make sure you gets some special recognition. Richard
My Allpay experience.
The lady who spoke to me is called Luisa, she was so patient, despite my Ethernet being so slow, and it took about an hour to sort out the online set up. She stayed with me till I was able to get it all right. I will give her ten stars if I could.
December 1, 2025
Unprompted review
Reply from allpay Ltd
Hi Essy, thank you so much for the feedback. We are delighted to hear that you felt you had a good experienced and we are proud of Luisa for providing it. Richard
Reply from allpay Ltd
Hi Benedict, thank you for taking the time to leave this review we are pleased you seem happy with our service. Richard
Fast and efficient service
Fast and efficient service . Politely asked question and deal with request.
December 1, 2025
Unprompted review
Reply from allpay Ltd
Hello Barbra, thank you for taking the time to leave this positive review. We are really pleased that you seem happy with how we have dealt with your request. Richard
Lisa was great
Lisa was polite, knowledgeable and helpful. Thank you Lisa
November 28, 2025
Unprompted review
Reply from allpay Ltd
Hi Nadi - thank you so much for taking the time to leave this review, we will make sure Lisa receives some special recognition. Richard
Stopped verifying rent payments…
Stopped verifying rent payments recently after a year of no problems, but it is good to read recent reviews with the same issue, but I don't know where the fault is.
November 24, 2025
Unprompted review
Reply from allpay Ltd
Hello Michael, thank you for taking the time to leave us feedback. We are sorry that you seem to be having problems and would like to help sort this out for you. If you could give us any details such as error codes we can investigate the problem. Alternatively if you would like to contact us on 0330 135 9512 or send us a mail at enquiries@allpay.net, we can take a few details and raise a ticket with our helpdesk. Richard
App is worse than useless
Allpay, your App is useless. Every time I try to make a payment I confirm payment via my banking app & your app signs me out of my Allpay account before the payment goes through. Payment only works via your website. Why have an App that doesn't work correctly?
October 24, 2025
Unprompted review
Reply from allpay Ltd
Hi, we are sorry you are having problems and thank you for the feedback. We would like to help but need a few more details such as error codes/device used/network. If you would like to contact us to discuss please phone on 0330 1359515 or mail enquiries@allpay.net and one our our friendly team will get straight on the case for you. Richard
Leia x
Leia was so helpful getting my problem resolved quickly and hassle free
October 15, 2025
Unprompted review
Reply from allpay Ltd
Hi Brooke, thank you very much for taking the time to leave this review. We are delighted to hear that Leia was so helpful and will make sure she gets a special thank you from us as well. Richard
jackie is amazing
October 10, 2025
Unprompted review
Reply from allpay Ltd
Hi Gary, thank you very much for taking the time to leave this review. We are delighted to hear that Jackie was so helpful and will make sure she gets a special thank you from us as well. Richard
Amazing Service from Eve!
After trouble getting confirmation if my direct debits were set up correctly from the third party on the phone. I managed to get through to Eve via the Live Chat. Super fast responses and extremely helpful :)
Couldn't have asked for a better service!!
October 1, 2025
Unprompted review
Reply from allpay Ltd
Hi Matt, thank you very much for taking the time to leave this review. We are delighted to hear that Eve was so helpful and you had a good experience with our live chat. We will make sure she gets a special thank you from us as well. Richard
I usually pay rent on Saturdays,but…
I usually pay rent on Saturdays,but from summer when I make payment all the time loading ,and not finish payment.I think to change company.
September 27, 2025
Unprompted review
Reply from allpay Ltd
Hi Anda , thank you very much for taking the time to leave this review. We are really sorry you are having problems with the app and would like to help. If you would like to contact us on 0330 135 9515 or mail us on enquiries@allpay.net with details of any error codes we will put this right for you. Richard
Brilliant custom service from Jackie…
Brilliant custom service from Jackie today, was very helpful setting up my online service where now I can see my online transactions and balance.
September 23, 2025
Unprompted review
Reply from allpay Ltd
Hi Hazel, thank you very much for taking the time to leave this review. We are delighted to hear that Jackie was so helpful and will make sure she gets a special thank you from us as well. Richard
Reply from allpay Ltd
Hi , thank you very much for taking the time to leave this review. We are really pleased that you have felt that you have had such a good experience with our dept. Richard
After a gruelling 9 months plus of…
After a gruelling 9 months plus of trying to get things sorted for my Mother. Being pushed from pillar to post, and no one being helpful. I was lucky enough to be put through to Zak, who after I explained the situation, took responsibility to sort it out and get the transfer of funds completed within 3 hours. He was understanding, professional, and obviously knew how to resolve issues. A credit to his team and should be recognised for his abilities to resolve issues that others couldn't.
September 11, 2025
Unprompted review
Reply from allpay Ltd
Hi Christine, thank you very much for taking the time to leave this review. We are delighted to hear that Zac was so helpful in supporting you in the situation with your mother. We will make sure she gets a special thank you from us as well. Richard
Never been disapointed allpay make my…
Never been disapointed allpay make my life easier!
They are effective supportive and kind!
When I speak with a lovely lady called Jackie I am delighted - she is a perfect example of how to be.
September 12, 2025
Unprompted review
Reply from allpay Ltd
Hi Sandy, thank you very much for taking the time to leave this review. We are delighted to hear that Jackie was so helpful and are pleased and proud that you feel you have had a great service from us. Richard
DD and Account Enquiry Set Up
I called today unsure how to set something up and my call was answered instantly by a lovely lady called Jackie. She reassured me and helped me through the process and was a great help! Its not often you get good customer service these days so to have Jackie on the end of the phone was lovely! Thank you
September 11, 2025
Unprompted review
Reply from allpay Ltd
Hi Lewis, thank you very much for taking the time to leave this review. We are delighted to hear that Jackie was so helpful and will make sure she gets a special thank you from us as well. Richard
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