allpay Ltd Reviews 

Breath of fresh air. Brilliant to deal with. Jackie ,whom i spoke with today was excellent and helpful, she guided me through a payment process. I'm not best with 'technology' but she was patient and courteous throughout my call. Great start to the new week, totally stress free.

Very friendly and helpful staff, especially Romy who helped me today to top up the Kent card by using BACS and then paid the carers bill for me. Thank you.

Ellie Amor the lady I spoke to regarding my query was very professional, helpful, courteous and understanding to my situation.

Huge thank you to Luisa for sorting out my issue with a replacement card. And the follow up phone call to confirm it had all been sorted 😀 Another thank you to Leia for helping me today with another one of my calamities

Brilliant, nice to speak to, clear and easy process for fixing my problem. No fuss. Just sorted. Even contacted me to say my email didn't get through and emailed me to make the whole thing easier. Kept in touch until issue was fixed also.

I had a couple of questions for Allpay and sent a number of follow-up e-mails. The Client Services Support team always responded promptly. Their messages were clear, informative and courteous. The company's Technical team also provided help extremely quickly. I was very favourably impressed by Allpay.

Ellie was very helpful and quickly dealt with the issue and resolved it.

A member of staff was very proactive in looking into an issue, traced the cause, acted swiftly and provided a solution. Was patient and listened actively, this made communication really easy.
Timely response by S.C. prevented further distress to me.

I just want to give a big thank you to Ellie in Client Services. She has been handling my issue which has been ongoing for 3 weeks (no fault to AllPay) with utmost diligence and care. She has been very reassuring and has suggested solutions to help ease what is an already very stressful situation. She is an asset to the team and should be rewarded for her attentive and empathetic approach.

Was unable to sign in due to the system asking for a new login details. Julie helped me sign in and showed me how to set up payments to come out on a specific day. I couldn't have asked for better service.

I had some major issues trying to upload our annual amendments for our rent this year. We were delayed in getting them to Allpay and in the rush ended up making some terrible errors. I called Allpay several times and spoke to very helpful staff. Ellie and Michelle... thank you so much for your support. Michelle went above and beyond to reassure me and ensure the data was correct. If there is a promotion going .. Michelle should be first in the queue!! Thanks Allpay

I was having issues when trying to upload our annual bulk direct debit amendments. Convinced I was probably the issue, I gave the team a call and spoke with both Wendy Davies & Michelle Watkins. They went above and beyond to support me with possible issues and went through everything to get the issue resolved. Managed to get this sorted and have successfully uploaded to the AllPay system. Wendy & Michelle, you are both stars, thank you!

I contacted allpay and spoke to a lovely member of the team I think their name was Ellie. They were very supportive and resolved all my issues within a few minutes.

I am so pleased with the service an would definitely recommend this to other people looking for a quick and easy way of making payments.

Thank you allpay team, you have all been amazing!!

as a disabled person using pre paid allpay its terrible failed to pay and did not allow me to log on website and had no disabled facilities for help and support.
does not even comply with British law and EU law on website for deaf blind etc.

disgusting trying to use the website that has no security and errors.

staff nbo help told to setup my own account then transfer i would if i could use website and the phone number you have given does not work for deaf and disabled.

The gov did not sign off on the website and is clearly misleading,
Lost so many deals
And I cured so many costs now it’s a joke refuse to use it and don’t settle for setup your own account make them do the work.

Also WCAG 2.0 covers an extensive range of recommendations aimed at making websites more accessible to both users with disabilities as well as users in general.

And I have sent the data report in showing the breaches in security and code failures carta.

And before you reply back you have not been gov checked and your site does not comply,

And no gov tag and disabled tags no readers nothing don’t tell lies don’t use this service

I also did not receive a receipt when I paid my rent 2 weeks ago. Via the phone I may add ( as I encountered problems trying to pay online and on the app) This is the first time I have had no receipt in all the years I've been using allpay. I am also NOT a Barclays customer.

I just paid rent on your app and the money is pending in my bank however I have not received a receipt to say that I have made the payment! In the past I have never had this issue and I always receive a receipt regardless of the payment pending! So what is going on with your app and where is my receipt? Many thanks. Please sort this out Allpay!!

Thank you for your reply however I am not a Barclays customer, perhaps Allpay have a Barclays bank and that was the issue with your services. I called up and got a receipt in the end! Please take Ownership and please sort out your system. It’s not working properly.

Can't log in and says problem with server. There IS NO PROBLEM with server. I need to pay staff and this is a rubbish system

I tried paying my rent on their app again today. Guess what, it didn't work! Unsurprisingly.

It's the same as the gentleman below said (but I have an android phone) It always gets to the part where a challenge should appear, then about 30 seconds later says can’t verify my card and to contact my bank. There is also nothing wrong with my card!!

But this is not the first time and I see the people who have given 5 stars for this company. They had to contact them about a problem first.
Why do we have to keep doing that!

There is always some technical issue and it needs sorting out big time!!!

So what next. I will try my windows laptop later, sometimes it works, other times it doesn't. If that doesn't work I pay over the phone directly to the housing association. Which is a pain keying in your bank details each time.

Sent from AOL on Android

Can’t pay the rent on either my iPhone or iPad. It always gets to the part where a challenge should appear, then about 30 seconds later says can’t verify my card and to contact my bank. (There’s nothing wrong with my card by the way)
My wife can pay fine on her windows laptop however- go figure! But don’t know what we’d do if we didn’t have a laptop.

Absolute rubbish. Save all passwords and doesn't recognise. Request your password and that doesn't work. It's frustrating time consuming and makes my rent late.