Wonderful experience dealing with Gwen. So helpful from start to end. Always friendly and willing to assist no matter the time. We Looking forward to working with you on our next trip. Thx you.
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See what reviewers are saying
Gwen is any exceptional I the way she handled us when our flights were being cancelled she made me feel valued some agency were not picking their phones ignoring clients but she made sure she talk to... See more
Company replied
Alphapack were amazing on our recent multi destination trip to Tanzania, including Arusha, Serengeti and Zanzibar. From the booking process and advice to being in location I felt totally confident a... See more
Company replied
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they... See more
Company replied
Company details
Written by the company
Online travel agency with over 30yrs of experience. Providing quality: - Holiday packages - Business trips - Family trips - Backpacking & more ✈️🌏
Contact info
14 Gorsefields Court, TS6 0TD, Middlesbrough, United Kingdom
- +44 1642 459076
- enquiry@alphapacktravel.com
- www.alphapacktravel.com
4.9
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very professional and the service was…
Very professional and the service was excellent.Will definitely recommend Alphapack to my friends and family.Thank you for your service
September 24, 2020
Unprompted review
Reply from Alphapack Travel
Dear Sharon, Thank you very much for your feedback. We value your support and we hope to keep giving you excellent service in the future. We also look forward to welcoming your family and friends as our most valued clients. Stay safe
Very very professional
Very very professional, Thank you for the prompt responses will always use Alphapack travel .
September 8, 2020
Unprompted review
Reply from Alphapack Travel
Dear Narfisa,
Thank you very much for your feedback. We appreciate your service and look forward to continue giving you professional service. Much appreciated and stay safe.
Alpha pack travel was very professional…
Alpha pack travel was very professional and very helpful throughout the process.They kept us informed and my agent Gwen was also a phone call away especially when the pandemic hit we had to make changes to our travel and she made sure our refund was processed in a an untimely manner without any hustles and she kept checking on us .Thank you so much Alphapack travel we will be definitely using you to book our future travels.👌🏾👌🏾
September 4, 2020
Unprompted review
Reply from Alphapack Travel
Dear Charity,
Thank you very much for your feedback. We look forward to keep providing you excellent service which you deserve. keep safe .
PROFESSIONAL SERVICE
Gwen was very professional throughout her conduct, did her work to the best of her ability. Very dedicated and easily approachable.
I would personally recommend anyone to use Alphapacktravel.
August 27, 2020
Unprompted review
Reply from Alphapack Travel
Thank you very much Mr Masango for your feedback. It was a pleasure doing business with you and we look forward to keep giving you excellent service that you deserve.
Exceptional Service
I have booked a lot of holidays with Alphapack Travel and their service is always exceptional.
They are always available to help with any inquiry and requests. Even when you reach your destination, they still offer their service until you’re back to your original destination.
Very happy with their service.
July 15, 2020
Unprompted review
Reply from Alphapack Travel
Dear Whitney,
Thank you very much for your review. We are looking forward to keep giving you excellent service, We know you are holding a ticket for Johannesburg, South Africa end of September 2020. We are still waiting for updates from Etihad and we will advise you accordingly.
Best experience booking with Alphapack…
Best experience booking with Alphapack Travel. Everything was organised for me from flights, transportation (transfers) and accommodation. All I had to do was make sure I got to the airport on time and the rest was a breeze. I've never had such a stress free experience when travelling. Will definitely be booking with them again and recommending Alphapack Travel to everyone I know
July 8, 2020
Unprompted review
Reply from Alphapack Travel
Dear Ms Gundu,
Thank you for your feedback, and thank you for referring your friends to book with us. We really appreciate your support and we will give you discounts for your support. We look forward to booking your trips post Coronavirus lockdown. We appreciate your custom.
I have been using Alphapack travel for…
I have been using Alphapack travel for quite a while now and they give excellent services and Very professional..Gwen will do anythang to make sure you are satisfied with their service and I would recommend anyone without fear .
February 21, 2020
Unprompted review
I have used alphapack twice.,Gwen was…
I have used alphapack twice.,Gwen was excellent got me cheaper tickets and she is very polite and friendly .irealy do appreciate all the time i dral with her she find me good flights and reasonable prices.
February 15, 2020
Unprompted review
Reply from Alphapack Travel
Dear Nyemudzai,
Thank you very much for your 5* review. We value your business and look forward to keep giving you
excellent service which you deserve.
Spot on service that I received from…
Spot on service that I received from Gwen at a time when I had no strength to look for flights as I was exhausted from the many flight cancellations. I needed to get my son out of China due to the Coronavirus in China outbreak in China. Gwen stood with me for almost the whole night to source tickets until my son was safely of China. World class service that left me thankful & grateful.
February 15, 2020
Unprompted review
Reply from Alphapack Travel
Thank you Maria, for your 5* Review. We are glad Alphapack Travel, was able to assist at this very
crucial time of desperation, and we were able to fly your son safely back home to his family . We look forward to keep offering you world class service.
Amazing service
Twice I have been Assisted by Gwen. On both occasions last munite bookings and I must say the best service I have had. At my lowest with the lose of my mother in law she showed compassion and over and above being professional. Words just can't describe how safe and supported I felt. Writing about it just is not doing it justice. Even now I feel so emotional just thinking about the two occasions especially on Saturday 18 2020.
Gwen you are a star you are more than a consultant you become part of the travelling family. Very comforting, I could go on and on. Thank you so much for your support.
January 20, 2020
Unprompted review
Reply from Alphapack Travel
Dear Nokutula,
Thank you so much for such a detailed Review which we really appreciate. I am just so happy that in both occasions we have been able to assist with your last minute travel. And yes, we are our brother/ sister's keeper...the spirit of UBUNTU runs through our business. Please feel free to recommend our services to family and friends. My best regards to the family in this time of sorrow.
I have been assisted before by Gwen
I have been assisted before by Gwen. Very professional and efficient with a personal touch. She gives some of the most desirable and reasonably priced packages. Will definitely use her services in the future.
Ken Chibata
January 17, 2020
Unprompted review
Reply from Alphapack Travel
Dear Mr Chibata,
We appreciate your feedback and are grateful that we are your 1st to go Travel Agency. We appreciate all the business you have given us in the past and we hope you will keep patronising our services and recommending us to all your family and friends. Happy New Year!!
Gwen did a fantastic job finding me a…
Gwen did a fantastic job finding me a last minute flight within my budget. Very professional and quick service will definitely use her again. Many thanks Gwen great job!!!
Dixie
January 17, 2020
Unprompted review
Reply from Alphapack Travel
Dear Mr Pwele,
Thank you for your review. It is always a pleasure doing business with you and we value
your repeat business and promise to keep giving you excellent service. Happy New Year!!
Best Service Ever!
What an amazing person Gwen is,great customer service.Always going out of her way to help customers,such a bubbly,kind,warm-hearted woman,made my holiday the best it could have been,any questions that are in need to be answered,don’t hesitate to call Gwen,yet again the best service ever!
Merry Christmas 🎄
December 22, 2019
Unprompted review
Reply from Alphapack Travel
Dear Heather,
It was a pleasure dealing with your inquiry and being able to provide the 5* service you deserve.
We look forward to your unwavering support and we promise to keep giving you excellent service.
Thank you so much for the support.
Its clear Gwen has been in the game for…
Its clear Gwen has been in the game for a long time, great customer service and always willing to assist should you have any questions. Thanks Gwen.
December 22, 2019
Unprompted review
Reply from Alphapack Travel
Thank you Mike for the 5* Review. We promise to keep giving you excellent service. We appreciate your custom and please feel free to recommend family and friends.
Good customer service Gwen is amazing…
Good customer service Gwen is amazing and always willing to help
December 14, 2019
Unprompted review
Reply from Alphapack Travel
Thank you Makaita, we look forward to keep giving you our 5* service. You are a valued customer in our business.
excellent and reliable service.I have…
excellent and reliable service.I have 5 times Alphapack and everytime the service got better and more efficient
December 13, 2019
Unprompted review
Reply from Alphapack Travel
Thank you Tonderai for your feedback. We hope to keep giving you excellent and reliable service in all your future travels.
I was referred by a friend and was very…
I was referred by a friend and was very impressed with the 1:1 personal customer service that l received. Much appreciated at the time as l was also mourning the passing of my brother, care and attention was purely exceptional
October 17, 2019
Unprompted review
Reply from Alphapack Travel
Dear Stephen,
Thank you very much for your review. We were very happy that you were able to make it on time for his burial and at reasonable cost. We look forward to continue to give you, your family and friends our excellent personal service.
Alpha pack has proved themselves beyond…
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they get the best deal , advice and don’t get ripped of , what more do u need? Alpha pack pays attention to the the smallest details which can easily be missed.
September 3, 2019
Unprompted review
Reply from Alphapack Travel
Dear Yvonne,
Thank you very much for your feedback and support. We value you and hope to keep giving you our best personal service.
Excellent and reliable service.I will…
Excellent and reliable service.I will use them again and again
September 3, 2019
Unprompted review
Reply from Alphapack Travel
Dear Marcus,
Thank you very much for your feedback. We look forward to keep giving you excellent 5* service.
Very efficient and reliable
Very efficient and reliable. I will use and I will use it again. Thanks for knowing Gwen!
September 2, 2019
Unprompted review
Reply from Alphapack Travel
Thank you very much and we look forward to keep giving you our 5* personal service. Much appreciated.
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