AlterMe Reviews 

Update: Customer service did reach out and worked with me to get a reasonable resolution. I was fully refunded and was able to return the ring. It did not work as described for me and they did right the wrong.
I would say try the ring, maybe the newer versions are better and it could work for you, but if it doesn't do as described, like mine, contact customer service. Calling them is better than doing an online chat as always. They do offer a 30 day return policy so keep that in mind when purchasing.

If I could give it less than one star, I would. The programs never work. It asks me to submit my readiness daily. It hardly ever suggests my readiness and what my daily plan should be. I wear it daily, charge it, sleep with it on, and do not submerge in water yet still struggle to find the usability of this ring and the expensive program.
The tracking aspect of the ring is just not there. I would say this ring is overpriced, customer service does little to help you, they try to upsell you in a newer model instead of addressing the issues, and it just doesn't live up to the hype the present at the sale.
Do your research before buying this program and ring.

Update: Customer service manager did reach out to me over the phone. He is sending me the correct size in the new version of the ring and we will see how that one does with charging. He believes I just received two “bad apples” in the previous model ring and that I should not have an issue with the new version. I will say the customer service has been very good with helping me resolve these issues.

Worst ring ever! It sounded great at the beginning. Get DNA results, but can’t actually get them until you schedule an appointment with a counselor who is going to try to upsell you the ring…which is 4 times as much as some other name brand rings.

I get the ring, it stops charging after about 6 months. Customer service was great at the time and sent me a replacement ring, but already suspicious that something costing me $1600 is not working after 6
Months. The 2nd ring stopped charging after about 3 months. Mind you, this ring is not paid off yet and I’ve now gone through two rings stopping.

Customer service was quick to tell me they would send me a third ring, but a different style this time since the one I had been using was not being offered anymore. Customer service asks if “size 10 still works”. So I’m assuming that is the size of my current ring. I say yes the size is fine.

Third ring comes in and it doesn’t fit! So I check the size of the 1st and 2nd rings…they are a 13! Why on earth would they ask and send a ring size that is 3 smaller than what I currently have from them.

This has been the biggest headache from the beginning…expensive lesson learned the hard way. I have three rings that don’t work or can’t be worn…customer service is currently closed, so waiting for another response to this screw up…

I've been using AlterMe Ring for over 3 months and I have found it to be not even worth the price that you pay for this. I'm now going to switch over and try Hume Health.

If the information that they tell you each day, based on your DNA report for readiness, they don't actually tell you what in your DNA, based on the information that they're getting from the ring and why they're giving the guidance. They don't tell you why. They don't bring it in so you can make different choices and get healthier. It's just the same old thing each day, based on all I can tell, is your sleep.

I have a basic $50 watch from Amazon that almost tells me the same thing. Only a few times have there been differences between the two AlterMe and my little generic watch. I do not suggest this. It's not worth the money. I don't know about Hume Health yet because I'm just trying the Hume Band and the Pod but I would not suggest this after quite a bit of time. Whatever you do, don't do the financing because that doesn't work at all.

Not worth the money. I have been on the program for over 30 days and have not had contact with anyone from the company. I received an initial text from someone that stated she would be my advisor and that was it. Haven’t received my complete DNA results yet and that was not an inexpensive purchase. Basically this is the same program as the rest of them but packaged prettier. Too expensive for what you get. Save your money

I sent in my DNA not results at all, don't trust them.

First off - don't do more than the 40 deal. The 400 one provides you more - but nothing worth the extra money. I still don't know if there really is a food group setting me back? Nobody should eat high fats, I can tell you that for free. My consultation was scheduled twice, never got a phone call. And now they don't follow up because I am sure the system shows I had the consult. Absolutely feels like I got scammed.

I've had my Alter Me ring for five months and it started taking forever to charge, and it would need charging twice a day. I chatted with the Alter Me team and did a lot of troubleshooting with them, but eventually they decided I needed to replace my ring for a hardware issue. It was really easy to return (free of charge), and set the new ring up. So far its working beautifully, but its been less than a week. I'm extremely happy with how responsive the team was, how helpful in trouble-shooting, and the return was super easy and fast! I am so happy with the customer support and I LOVE the ring! It especially helps when I'm sore or just need a break from my workouts to do yoga or active stretch. I definitely recommend Alter Me and would totally buy it again! Its very expensive, but as far as I'm concerned, its well worth it!

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hold or ask for a call back. The callback never comes and I think there aren’t enough help available to customers. As I write this review I’ve waited close to an hour because if you ask for a callback you may not get one.

Apparently their whole model is to tell you literally what you have heard from every diet program you have ever seen and to talk over, gaslight, and mansplain any objections you have for being treated just like everyone else regardless of your so-called "results" until you buy more stuff or hang up on them. Pro-tip... Have a smart watch, ring or even old school pedometer? Ever heard of balanced nutrition? That's all there is. You're welcome.

Great customer service. Resolved issue quickly and professionally.

Waited for 2 months to get a report. Then was told that Had to talk to someone to get the report. It took some time for me to get a link and look up the report during the call. It might have gone better if I had a chance to view the report beforehand and be prepare questions. I was refused to get a detailed genetic report on some tested alleles, was told that it came with the next level- almost $ 2k more. This does not seem right, why not give the detailed report instead of just general information? Not surprisingly, the call's main purpose was a sales pitch to buy another product.

I initially had the ring a size 14 which is the largest they make, it’s not that my fingers are so big but it appears this product was designed for woman and they only have small sizes so I had to switch to The wrist monitor, ( my only alternative) which is constantly inaccurate on the pule rate, sometimes off by 50 beats per minute. I had just finished doing cardio and was sitting down when I looked at the app and it said 130 BPM I then manually took my carotid pulse as I watched the app and my actual pulse was 80 BPM, it frequently looses connectivity. I would not recommend this product, very disappointed.

Camille took time to understand my problems and spent time necessary to explain the process moving forward.

I paid 1899 for this scam. I am diabetic told them this never received contact to go over DNA testing even after having an appointment no one called. I can do this stuff on my IPHONE. DONT GET CAUGHT UP IN THIS They set up 12 month interest free but I could never get correct address to send my payment through my bank ended up having to write a check and mail it. They kept telling me I had money owed even after receiving email showing paid. Awful service

i think the DNA test was a bit off but hey its what it is. thanks for the option to try to get some Answers that's all. I wanted. but there null, i think the answers are very generic not worth the money would I do it again no not at all.

trying to get a return label for a busted ring my girlfriend got from them hours of operation on their website 7am to 5 pm mst tried messaging them at 7 and got no response waited till 7:12 tried to call them and their voicemail says their hours are 8 am to 5 pm mst so right now they have been useless

I was being heard and helped. Im very satisfied.

I was hesitant to purchase the alter me program due to cost. I have to say I am happy with the app and program. Customer service has been great both the Ai chat bot and live reps via chat/email. The DNA test alone was a hig help on my eating workout plans.

I just wanted my review not more people trying to sell me products and services Waste of money do not do this

Lots of messages about my test being received, then results pending, pending pending....then a message to schedule a time for Diego to call. DId that. (I was told results would be emailed BEFORE the Diego call.) Then awaited call that never came, results never emailed. I texted for info as to WTF Happened...then got a message from a Lily to call her. I tried calling...on hold>10 min. Next day...same thing.....no results emailed, no apologies, tried calling Lily again....15 min of hold, so I give up, I wasted $30.