AlterMe Reviews 

179
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently mention how convenient it is to track their daily fitness, sleep, and meals all within the application. Users are particularly impressed by the engaging home workouts, helpful guidance, and responsive assistance provided when needed. However, some reviewers noted issues with customer support response times and difficulties getting timely help. Some people were also dissatisfied with the overall value for money, feeling that the services were too expensive for what they offered. Others mentioned frustrations regarding device connectivity and limitations with certain product features like ring sizing or battery life.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the comprehensive fitness system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience of... See more

Application

People report positive experiences with application, highlighting its ease of use, informative features, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the responsive team, top... See more

Value for money

Users describe ambiguous interactions with value for money, as while some reviewers felt the investment was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more

Rated 4 out of 5 stars

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 mi... See more

Rated 3 out of 5 stars

I love the ring but feel program was misleading as far as any coaching availability. The app is cool too. The mirror is very over priced as well, not as 'interactive' as led to believe when it was sol... See more

Rated 3 out of 5 stars

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hol... See more



Contact info

3.9

Great

TrustScore 4 out of 5

179 reviews

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3.9

All reviews

(179)

173 reviews in the last 12 months

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Rated 2 out of 5 stars

Everything was great at first

Everything was great at first. Yes it was kind of expensive but I was able to finance it for a year. Having all the data was great, and I learned a little bit about myself. I even got free weights. But you still had to record your food, which is not my favorite part. What I really liked about it were the exercises, but I didn’t know there was only six levels and I work out about four days a week. I’ve been stuck at level six for many months now. I’ve been waiting for updates to their exercises in which they keep telling me after I have emailed them about three times, that they would update them. I’m still waiting and I am disappointed in the purchase. I did do my research and I’m not paying a monthly membership fee, but I’m stuck in a rut with the exercises. I don’t use it all the time like I used to.

July 2, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Thank you for the honest feedback!

We're sorry the exercise content has felt stagnant. You're right that strength training movements tend to be foundational by nature, but we hear you on wanting more progression.

We've been focused lately on expanding our recovery and wellness content—Pilates, Yoga Nidra, and new meditations are all live—and more exercise updates are in the works.

One thing that may help in the meantime: the strength "levels" in AlterMe primarily increase the complexity of the movements (more single-leg work, balance challenges, and coordination), not necessarily the intensity. If you've been at Level 6 for a while and are feeling stuck, I'd actually recommend trying Levels 3–4 again, but significantly increasing your dumbbell weight or resistance band level. In strength training, progressive overload (lifting heavier) drives most strength gains. Simpler movements with heavier resistance often translate to greater real-world strength than continually adding more complex exercises.

Strength training is intentionally repetitive because that's how our bodies adapt. Returning to foundational movements like squats, hinges, pushes, and pulls allows your technique, stability, and strength to improve over time. The goal isn't constant novelty—it's measurable progress.

We appreciate your patience and don't want you to miss what's new, so we'd love to connect with you to make sure you're getting the best out of the program!

Rated 1 out of 5 stars

Avoid AlterMe like the Plauge

Avoid AlterMe like the Plauge. I got their $29 DNA test kit...sent it in on June 8, 2026...as on today 06/26/2026 I NOT HEARD back with any results. I have reached out to their customer support two times with messages...still NOTHING!

June 8, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

We're sorry to hear about your experience. DNA processing can take some time once samples are received by the lab, but we understand how frustrating it is when you're waiting for updates and don't receive a response to your messages.

Our team has reached out directly to review your account and provide an update on the status of your results. We appreciate the opportunity to make this right.

Rated 5 out of 5 stars

I've had nothing

I've had nothing, but excellent customer support. The instances in which I've needed some help I've always been met with understanding and a sense of urgency to resolve any hiccups. Much appreciated!

June 15, 2026
Rated 3 out of 5 stars

I am comparing my ring to my fitbit

I am comparing my ring to my fitbit. My Fitbit has been more accurate with steps. Sleep is usually the same but the other night I laid in bed for hours unable to sleep. The ring said I got 8 hours, Fitbit said 5. I believe 5 was more accurate!

June 18, 2026
Rated 1 out of 5 stars

It's a scam

It's a scam, you pay and don't get any information you can use.
They just want to upsell you some counseling. You get nothing for your money.

June 9, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

We're sorry to hear you feel this way. Our goal is to provide personalized insights based on each individual's DNA results, along with recommendations to help support their health and fitness goals.

While additional services are offered as optional resources, many customers find value in the information provided through their report alone.

We have reached out to you directly to resolve this!

Rated 5 out of 5 stars

I took a leap of faith and bought the…

I took a leap of faith and bought the DNA test, the AlterMe ring and the app/membership. It was more than I've ever spent at one time on my fitness journey, but I've been impressed with the coaching and the customer service. I won't say the set up went perfectly, but their customer service is great, and they got it working. So far, so good👍

June 7, 2026
Rated 4 out of 5 stars

Been with the program just about a…

Been with the program just about a month. Great program based on your DNA. The only thing I would say is I would have liked to have another consult to go over my DNA+ results, in order to understand my results better. Understanding my results would allow me to better adapt to the program and utilize it to the fullest potential. I love the workouts they provide and the guidance the program gives. This program takes most of the guess work out of daily health routines.

April 30, 2026
Rated 5 out of 5 stars

Keeps me grounded and focused with ease

This program has really helped me unlock my abilities to reach my health goals! The format speaks to me in a way that I have kept daily engagement for almost a year. The results to lose fat and gain muscle are solid and most importantly I feel this is sustainable. Initially I was facinated with how to tie my dna into improvement and the program goes to the next step of applying the science. I am a huge fan of the integration of the ring data into feedback. The platform is evolving at a great pace which keeps my inner geek happy. The Customer Service team balances the use of Ai fairly well. When I do speak to a human agent, they are supportive and get things done. I was off put at the price tag at first, but I'm playing the long game and now feel the quality and value is matched. I appreciate having this membership on my journey.

April 13, 2026
Rated 3 out of 5 stars

The application used to be better

The application used to be better. Now it takes over 5 minutes for it to sync my data. I make sure to keep it charged regularly but it takes so long to sync after a session. Using the camera to log my food is more difficult as well. I take a photo, it buffers, acts like it’s going to update but then it closes the food log and I have to retake a photo 3 more times before it finally saves.

April 28, 2026
Rated 5 out of 5 stars

To be honest I was pretty skeptical…

To be honest I was pretty skeptical going in. But Megan was so informative and allowed me time to ask questions and understand how to use the info in my DNA for best results with nutrition and exercise. She was extremely knowledgeable and listened to my concerns and gave me all the info I needed to understand the poprogram. Since starting the program I have seen real results. The daily goals and recommendations help guide me with what will benefit most for the day, and adapts to my readiness by data it sees during my sleep. I have more energy, am eating better and sleeping better. Loving it so far and happy to finally find something that works!

March 15, 2026
Rated 5 out of 5 stars

I am beyond happy with this program

I am beyond happy with this program. It balances the perfect structure and motivation I desperately needed. Very easy and simple app.
Daily goals challenge me, but I do not struggle when doing them.
My sleep is improving. My mood has been great.
First thing I do in the morning is check the app to see what I need to do.
I am finding my clothes are fitting alittle better.
Whenever I have had a question, someone has always been available.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Honest review after a couple years use

I’ve used this program for a while now, and am impressed. The instructors are great, the app is easy to use and updated regularly, and it’s easy to use in general. I’ve struggled with consistency in the past, but their workout/workin method helps me feel like I’m doing everything I can to slow down and focus on my actual health while staying toned. I also really like the nutrition AI which has helped me keep track of my food intake without having to be too detailed myself. Couldn’t say enough good things!

April 27, 2026
Unprompted review

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