AlterMe Reviews 

179
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers had a great experience with this company. Customers frequently mention how convenient it is to track their daily fitness, sleep, and meals all within the application. Users are particularly impressed by the engaging home workouts, helpful guidance, and responsive assistance provided when needed. However, some reviewers noted issues with customer support response times and difficulties getting timely help. Some people were also dissatisfied with the overall value for money, feeling that the services were too expensive for what they offered. Others mentioned frustrations regarding device connectivity and limitations with certain product features like ring sizing or battery life.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the comprehensive fitness system,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience of... See more

Application

People report positive experiences with application, highlighting its ease of use, informative features, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the responsive team, top... See more

Value for money

Users describe ambiguous interactions with value for money, as while some reviewers felt the investment was... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like being able to track everything in one app (food, fitness, sleep). The AI food analysis is generally close enough to what I would manually calculate with specific ingredients and amounts.... See more

Rated 4 out of 5 stars

I have had a hard time being consistent with an exercise program. Time is a huge factor. I love having a variety of suggested workouts every day that I can do at home and can spend 10 minutes or 40 mi... See more

Rated 3 out of 5 stars

I love the ring but feel program was misleading as far as any coaching availability. The app is cool too. The mirror is very over priced as well, not as 'interactive' as led to believe when it was sol... See more

Rated 3 out of 5 stars

Initially I was excited, but it is hard to wait in line for someone to trouble shoot my issues. I had to upgrade my phone which helped, but any time I have a question you have two choices: wait on hol... See more



Contact info

3.9

Great

TrustScore 4 out of 5

179 reviews

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3.9

All reviews

(179)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

I was skeptical at first because I've…

I was skeptical at first because I've seen a lot of health gimmicks online. But the Alterme DNA test was actually insightful. The report explained why intermittent fasting never worked for me and suggested adjustments that made sense. The ring keeps me accountable daily. Overall, a solid system if you're serious about optimizing your health.

February 26, 2026
Rated 5 out of 5 stars

Quick Replacement of Ring

Upon determining that my ring wasn't charging and all steps had been taken to attempt to charge it, the representative kindly offered me a replacement ring, free of charge. I thought I was going to be out of luck, but I was pleasantly surprised how simple it was to get the replacement and stay on my journey.

March 16, 2026
Rated 3 out of 5 stars

I really thought I was going to love…

I really thought I was going to love this ring, but honestly I’m a little disappointed for the price.

There are definitely things I like about it. I enjoy the different workout and tracking options, and I like the idea of having something small and wearable instead of a bulky watch. The concept is great and the data it provides can be helpful.

However, the actual ring itself doesn’t feel as high quality as I expected at this price point. It just doesn’t feel as premium as I thought it would.

The biggest issue for me has been the app. It takes a long time to load and sync, and there have been multiple days where I wore the ring all day and it didn’t track anything. That’s really frustrating when the whole point is to track your activity and health metrics.

Overall, I like the idea of the ring and the variety of tracking options, but for the price I expected a smoother app experience and more reliable tracking. Right now it just doesn’t quite feel worth the cost.

March 16, 2026
AlterMe logo

Reply from AlterMe

Thank you for taking the time to share such a thoughtful and balanced review, we genuinely appreciate it.

We’re glad you like the concept, tracking options, and form factor. That said, your frustration with the app and missed tracking is completely valid. What you’re describing lines up with an issue we experienced with one of our connected service providers. Because of that outage, some biometric insights (like sleep tracking results, readiness scores, workout summaries, and other metrics) may not appear right away or may look like they didn’t track. The good news, is that has since been fixed, and all of your metrics that were delayed should now be fully restored!

That said, the value of AlterMe goes beyond the ring itself, it’s delivered through the daily insights and personalized recommendations based on your DNA and biometrics. Based on what you described, you haven’t been getting that full experience yet.

We’d really like to fix that for you. Please reach out to our support team via our in app chat, so we can make sure everything is syncing and working as it should. https://support.alterme.com/en/

We appreciate your feedback and the opportunity to make this right.

Rated 5 out of 5 stars

Took the DNA test and then used me…

Took the DNA test and then used me Alterme Ring it's so easy to wear and syncs seamlessly and the app is free as long as your training. It look me about couple of weeks I'm more consistent with workouts and sleep patterns. the personalization is real and showing results!

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

I have been able to actually stick to a…

I have been able to actually stick to a work out routine for almost a year! This program keeps me accountable and gives me the health monitoring aspects of oura and also takes care of giving me recommendations and work outs based on that information which is super helpful. I feel stronger and healthier than I did a year ago. The biggest draw back I have found is that I haven't lost a ton of weight which was lower on the priority list, but still a goal of mine. I've recently added barbells and complex movements into my routine which has hastened weight loss more than band work outs but I have to go out of the app for that. The other thing I wish it had was a more straight forward stretching routine based on my mobility issues rather than generalized yoga routines or active stretching.

March 13, 2026
Rated 5 out of 5 stars

Love the tracking, variety, and accountability!

AlterMe makes it easy for me to track my food intake and sleep, and I love the variety of workout options and accountability! I love that my profile is tailored to ME, using many data points to customize my plan. I’ve really enjoyed the strength workouts, and I am impressed with a number of the enhancements they’ve made since joining.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Scam- no dna results

Their dna test didn't show scoliosis, arthritis, or depression and diabetes from both sides of the family. For all that money, it said you can lose weight doing cardio. Who said anyone wanted to lose weight?

Total rip-off. Don't waste your money.

March 6, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Thank you for sharing your feedback. For clarity, our DNA Lite kit analyzes 12 specific genetic traits related to fitness and wellness. It is not designed to identify or diagnose medical conditions such as scoliosis, arthritis, depression, or diabetes. We aim to provide insights that can help guide exercise, nutrition, and lifestyle choices.

If you have any questions about your results, our team would be happy to help clarify them.

Rated 5 out of 5 stars

I've been a customer of Alter for…

I've been a customer of Alter for nearly two years. I haven't had many service issues, but I recently lost my signal and needed a replacement. The customer service experience was fast, warm, knowledgeable, and the resolution was fantastic. You don't see this level of service very often. Nice work Team!

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased the ring and it never works…

Purchased the ring and it never works correctly. Response was "this is due to an outage with one of our connected services. Your readiness score, daily recommendations, historical stats, or other biometric insights may be delayed." I requested a refund a week later and was told I had to pay $99 for restock fee and $899 for DNA analysis which is confusing if I didnt sign up its the $27.99 I originally paid but since I signed up the report is now $899. Its just a scam uses AI for meals and workouts which you can do yourself. Ring doesnt track correct sleep and workouts.

February 9, 2026
Unprompted review
AlterMe logo

Reply from AlterMe

Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how disappointing it is when a device you expect to rely on daily doesn’t perform as intended, and we appreciate you taking the time to bring this to our attention.

The behavior you described aligns with a recent outage from one of our connected service providers. During this time, some biometric insights, such as sleep data, readiness scores, and workout summaries may have been delayed or appeared inaccurate. Our team has been actively working with the provider to resolve this and restore full functionality.

We also sincerely apologize for the confusion regarding DNA Light and DNA+. The $27.99 purchase was for the DNA Light report, which provides foundational fitness insights. DNA+ is part of the AlterMe program and is a significantly more advanced health and wellness report (approximately 70 pages) with a listed value of $899. We understand how the pricing difference could be confusing, and we regret that this was not clearer during your experience.

Your feedback is important to us, and we’re committed to improving both the product experience and how we communicate these details. Thank you again for sharing your concerns.

Rated 1 out of 5 stars

I was stupid and fell for the BS

I was stupid and fell for the BS. After about a week I realized what I did and wanted to return the ring and end the subscription. The ring cost $99, well to return it is a $99 restocking fee. FOR WHAT?? Don’t fall for it. The ring is bulky so if you lift heavy, it’ll pinch and rip skin. The monthly “subscription “ is $59 with a huge interest rate, and the ring is $99. The DNA results didn’t tell me anything I didn’t already know. This really isn’t worth anything. You can do your own research on Google and get the same results.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Just ridiculous

Just ridiculous. Does NOT take 7-10 days for results. I'm at day 30 and they are now expecting me to talk to someone for 30 minutes about my "result". I just want the results I PAID FOR. BAIT AND SWITCH!!!!

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Just avoid this company!!

After ordering fitness DNA analysis, they constantly sent intrusive texts. Once I was informed my results were ready, they did not provide them, but required I set a 30-minute appointment for a phone call with on of their “fitness experts,” who is certainly someone who is going to try to upsell me on something else. I just want my results, which they are holding hostage until I speak with one of their salespeople. I am furious. I suspect I will need to get my credit card replaced because I have a feeling they’ll sign me up for something (without my consent) and charge me more. To be polite, this company lacks transparency, to say the least. I wish I had avoided them entirely.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience !

Worst experience dealing with this company!
I would strongly urge anyone not to participate in any of this company offers.
I purchased a 'Ring" which monitors your sleep progress . In addition, I was told that I must purchase a monthly subscription (which I later learned in my correspondences is a payment plan pay off the ring?? I was told by their rep that all I had to pay was a $100.00 and the additional cost could be cancelled at any time. Ok fine. However after wearing the ring, I ended up with a rash from it and I could no longer wear it. When I sent an email to the customer service dept. stating both 1) I had a bad reaction from the ring 2) I was told I could send the ring back and cancel any months payments.
I was told that I was not allowed to cancel any payments, even after telling them I could no longer wear the ring due to adverse reaction.
After some back and forth, I was told in an email that I could contact them and "they would be happy to assist with the next steps for closing my account". HOWEVER after contacting them the next day to request the next steps to close the account - It was suddenly no longer an option and the "best we can do is offer a $400.00 but I would still be responsible for paying off the remaining balance of the ring payment plan. Again after responding to them asking for the option to close out my account, they responded with a generic statement about how they are here to help me. I have never experience such a difficult and unorganized company.
But clearly this is a company that does not care about their customers or about the health of their customers. I am utterly disgusted with them and will now need to contact my bank to deal with it.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

DONT GET IT!! Terrible Customer Service!

DONT GET IT! I signed up to do the program. I got the ring and it was bulky and sometimes glitchy. While I liked the original dna report, the tips and content were not anything unique. You can get better exercises on other cheaper sites. And you have to commit to 3 years! They told me I had 30 days to return. I’ve been waiting for weeks and still haven’t gotten processing forms. And then got an alert they are going charge me again. I keep messaging them and no response. If they do charge me, I promise they will see legal action!

September 18, 2025
Unprompted review

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