Amber Windows Reviews 

808
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and efficient staff for completing swift installations and leaving the workspace completely spotless. Consumers are extremely pleased with the exceptional quality of the new doors and windows, noting a fantastic final finish. Many people note that the entire process from the initial introduction to the final fitting runs smoothly. Some reviewers were not happy with the sales approach, describing rude interactions, missing written quotes, and heavily inflated prices. A few people also experienced frustrating installation problems, including poorly fitting items, damaged frames, and difficulties securing replacements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the installation teams as friendly,... See more

Service

Consumers find service to be positive, highlighting professional fitters who arrive on time and work... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent workmanship and brilliant... See more

Price

Users describe ambiguous interactions with price, showing a wide range of opinions. While some reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had recently installed a porch in our home and the work done byAmber windows was incredible. Right from the consultation by Alfin Antony who came in person initially to plan and he gave a plan tha... See more

Rated 5 out of 5 stars

The fitters were polite and professional, arrived on time and replaced all windows and front and back doors to a high standard. The work was completed within 2 days abd all mess cleared up afterwards.... See more

Rated 5 out of 5 stars

Julian and Steve came today to replace my windows. It was a huge job cos the wooden frames were over 100 years old and crumbling. The products were perfect, but what really stood out was the professio... See more

Company replied

Rated 5 out of 5 stars

I'd like to thank Ian from Amber Windows, who last week installed a new window in my house to replace one that was 30 years old and was failing. He was punctual, efficient and friendly and had the job... See more

Company replied


Company details

  1. Window Installation Service
  2. Bricklayer
  3. Conservatory Construction Contractor
  4. Conservatory Specialist
  5. PVC Windows Supplier
  6. Window Supplier

Written by the company

Welcome to Amber Home Improvements! We appreciate you considering us for your home improvement needs. At Amber Home Improvements, we believe in building trust with our customers through open communication and exceptional service. Honest Feedback is Key: While online review platforms can be a resource, we prioritize gathering genuine feedback directly from our valued clients. This allows us to have a personalized conversation with each customer, address their specific needs, and continuously improve our services. Why Unlike Our Competitors We Don't Participate with a Paid Service on Trustpilot: We've made a conscious decision to prioritize organic, un-incentivized feedback. Unfortunately, some online review platforms allow for paid or manipulated reviews, making it difficult to ensure authenticity with Trustpilot being the main culprit. Looking for Real Customer Insights? Head over to our website at https://www.amberwindows.co.uk/reviews-testimonials/ to read genuine testimonials from past clients who have experienced our commitment to quality and customer satisfaction first-hand by actually purchasing a product from us which would you believe is not a requirement of Trustpilot's process. Ready to Get Started? Contact us directly at www.amberwindows.co.uk and let's discuss your project! We're confident we can deliver the quality improvements you deserve for your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(808)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sales calls

My father, a pensioner had windows installed from amber windows. The installers did a brilliant job. Only issue now is the sales people keep calling again and again. Several times I have told the company please don't call( latest was yesterday at 4pm )at different times of the day as my father struggles to get up. Also he keeps getting disturbed when he is asleep. Today they just called again when after I was told they will remove his name from the list. I am not the one who leaves negative reviews but I hope someone else will read this.

July 2, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Dear Mr Yousef,
if you would be kind enough to email the telephone number we are calling to complaince@amber-windows.co.uk with your fathers address, we will get your fathers details added to our do not call list. Apologies for any inconvenience we may have caused.

Rated 1 out of 5 stars

Dont give them any money

Dont give them any money, They take it then you cant get it back with nothing to show for it. Has caused so much stress. Dont touch Amber Windows

February 13, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Dear Mrs Whitmore,

if we have received a deposit via a card, cash or cheque that is refundable due to an order not completing, this would be refunded via a bacs payment.

In order to do this can you contact our head office via 01675437800, we shall need your account details : Name, Address, Sort Code & Account number in order to make a direct payment to you. This needs to be in written format as we cannot accept account numbers over the phone. You can email these details to compliance@amber-windows.co.uk

We do not keep customers monies placed on an order that hasnt progressed into survey and manufacture. This can be done withing 48 hours of receiving details and I apologise if you have not been told this and any inconvenience caused

Rated 5 out of 5 stars

Fantastic Company to deal with!

Fantastic Company to deal with. From start to finish Paul, who we initially met to talk about having the windows and doors replaced was excellent. Windows are fantastic quality sales and surveyor where brilliant and when it came to fitting Mark came and fitted them himself and he couldn't have done a better job . we are thrilled with the whole experience and love our new windows and doors . We will certainly recommending them to friends and family and if we ever need anything else doing in terms of roofline etc we will be using this company again

June 30, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Dale,

thanks for taking the time to leave a review and we are pleased that you are happy with your experience using our company.

Rated 5 out of 5 stars

Julian and Steve came to fit our…

Julian and Steve came to fit our windows and were very professional. They turned up on time and were very friendly.

June 26, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Hollie,

Thanks for the review and taking the time to leave a review.

Rated 5 out of 5 stars

The windows were fitted expertly and in…

The windows were fitted expertly and in good time by Steve, who did a great job. They were friendly, very helpful and skilful. Everything was left clean and tidy and in good order.

June 26, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Andrew,

Thank you for your business and for leaving a kind review.

Rated 1 out of 5 stars

Stop calling people who have already said no - repeatedly

The window and door fitters do a great job, but the sales ream need to improve. Despite telling several callers who don't give their name ('just a Manger at Amber calling') very clearly that we have no budget to purchase further Windows and doors because we both got made redundant, we still keep getting calls from them each month. Last time they called I tried to get the message across yet again very clearly that it would be several years before we could buy again, they still try to rinse you each month. over inflated prices too. Stop calling me, and stop calling my husband - PLEASE!!!!

June 24, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Leigh,

Apologies if we have caused any inconvenience, if you would be kind enough to email the numbers we are calling that you want suppressed to compliance@amber-windows.co.uk Thank you for your business and all the best for the future.

Rated 5 out of 5 stars

Julian and Steve were prompt and…

Julian and Steve were prompt and extremely helpful with the installation. Tidied up after themselves and took the time to explain all the features of the door to both myself and my wife. Excellent service from start to finish.

June 19, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Darren, Glad you like your new door, thank you for the review.

Rated 5 out of 5 stars

Julian & Steve were super friendly and…

Julian & Steve were super friendly and great workmen to have in the house.
They’ve done an incredible job of our windows and went above and beyond for us during the install

June 16, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Charlie, Thank you for the business and the review.

Rated 5 out of 5 stars

Julian and Steve were great

Julian and Steve were great, very friendly. Fitted the windows quickly and efficiently.

June 15, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Michelle,
Thank you for your business and for taking time to leave a review.

Rated 5 out of 5 stars

New windows

The sales person that initially came out was very understanding that I did not like to be pressured.
Fitter Ian Reeves was friendly, polite and helpful, using dust sheets to keep dust to a minimum.
Pointed the wall were canopy had been taken down
The company was efficient from sales through to fitting.
Would recommend.

June 12, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Susan, Thank you for your business and the review.

Rated 5 out of 5 stars

I’m So glad it was Julian & Steve…

I’m So glad it was Julian & Steve doing my windows absolutely pair of stonking blokes so friendly Amber Windows you are lucky to have them

June 11, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Dear Customer, I shall pass on your kind words, thank you for your business.

Rated 1 out of 5 stars

Disgusting behaviour

This is absolutely disgraceful and quite frankly insulting. You called us claiming you would pay us for our old windows, and that we would pay for new ones with money taken off the price. But for just two windows, you want us to pay £2,800 for replacements, while only offering a measly £44 each for our existing ones. That is nothing short of a joke.

We are not born yesterday — we fully understand inflation, material costs and labour, but this is taking things far too far. Let’s be clear: you contacted us first; you made assumptions based purely on the size of our property without any fair assessment. This quote is clearly an attempt to rip us off.

Offering such a tiny amount for our old windows while charging an inflated price for new ones is completely out of order. It feels like you think we don’t know any better, but we do. This is an appalling way to do business, and your proposal is totally unacceptable.

Let this be a warning to others: do not be fooled by their approach — they will try to take advantage and offer unfair deals if you let them.

June 2, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Dear Isla, we pay you a recycling fee for your old windows as we recycle the materials rather than just send them to landfill. Our recycling yard is visible from google where glass, metals and frames are seperated. Most other companies charge you to remove your frames and send them to landfill.

It would seem from your review that you were expecting new for old which would be great if we could do it.

There is nothing unfair about recycling but the old products will not pay for the new ones. I apologise that we did not meet your expectations on this matter.

Rated 5 out of 5 stars

Ian reeves done a fantastic job fitting…

Ian reeves done a fantastic job fitting our new doors very pleasent man knows his stuff had a laugh along the way thanks ian also amber windows so easy to order with their assistance at the office
Thank you Amber team

June 5, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Francis, So glad you enjoyed the installation and thank you for your business.

Rated 5 out of 5 stars

Thank you so much Ian Reeves and Amber…

Thank you so much Ian Reeves and Amber Windows for installing my new porch so efficiently. It looks amazing and lifts the appearance of my whole house. I would definitely recommend Ian and Amber Windows.

June 3, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Peter, thank you for trusting us with your home and taking the time to leave a review.

Rated 5 out of 5 stars

Julian and Steve are a credit to the…

Julian and Steve are a credit to the company and we would highly recommend them to fit your windows and doors. The professionalism is exceptional, time keeping and attention to detail were fantastic. Make sure you have loads of tea and coffee available.

June 3, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Tricia, I will pass on your kind words, thank you for the business and taking the time to leave a review.

Rated 5 out of 5 stars

Ian Reeves Amber Windows

Ian Reeves came today to fit my front door and what a fantastic job he did attention to detail and cleanliness and even tidied up after himself and got the Hoover out was very impressed. Would highly recommend Amber Windows.

He also rang me 30 minutes before arrival, which was a big help

June 2, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Ellie,

thank you for your business and the review.

Rated 5 out of 5 stars

Great job

Had a new front door fitted, Ian did a really great job, was friendly and came on time, would recommend this company

June 2, 2026
Unprompted review
Amber Windows logo

Reply from Amber Windows

Hi Samantha, Thank you for leaving a review and trusting us with your business.

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