Absolutely terrible experience in Sloane Square brunch. They have this arrogant lady running the shop and she should be let go asap. They lost our item and didn’t even apologise - super entitled rude... See more
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They ruined a silk pleated skirt by pressing it completely flat. No acknowledgement of any responsibility. Only compensation £20 credit against future cleaning or shoe repairs - as if I would ever use... See more
American Dry Cleaners Wimbledon Village Branch Manager BRUKE I have known this delightful lady for around fifteen years . Throughout this time , each week i look forward to her customary happy s... See more
Company replied
Dry cleaned a gilet at their Kew branch - it came back with burnt holes (!) and new stains. I sent a complaint the next day, which was ignored. They later rejected it after my follow-up, saying I... See more
Company replied
Company details
Written by the company
We offer a range of specialist service including cleaning delicate evening wear, suede and leather, soft toys, full laundry service, curtains, blinds and rugs. We implement environmentally friendly technology and proud to be recognised as the as ‘the greener dry cleaner’. Our branches have a wide selection of as well as on-site tailoring and a collection and delivery service.
Contact info
3 Carlisle Road, Nw90HD, London, United Kingdom
- 0208 200 7052
- customerservices@americandcc.com
- www.americandrycleaningcompany.com
2.1
Poor
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shocking company
Shocking company. Customer service at its very very worst. Am heading to tribunal with them. Avoid like the plague.
September 17, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Customer,
I am very sorry that you have felt the need to leave this review about the experience you had with our company. Please feel free to call customer services to try and resolve. We take customer complaints extremely seriously and will always endeavour to try and reach an amicable solution.
Best Wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
Poorly led business
Shocking business. Destroyed my favourite shirt. Offered no blame nor apology nor compensation. Embarrassingly poorly led organisation with aggressive, bullying, lying head office, Just stay away
May 23, 2024
Unprompted review
Reply from Americandrycleaningcompany
This appears to be the same review posted a couple of times in May this year, which we responded as follows:
Thank you for taking the time to share your feedback. We genuinely appreciate all customer reviews, as they help us improve our services. However, we are unable to locate your account in our system, which makes it challenging for us to address your concerns directly.
Your review history raises some interesting points as well; with 12 out of 12 reviews being one-star ratings, it seems you often have critical experiences. We value constructive criticism, but we also encourage escalation of significant issues to our head office customer service team for proper investigation.
Regarding the unfortunate circumstance with your shirt, we are surprised that this matter was not brought to our attention sooner. Our team is dedicated to providing quality service, and we would have liked the opportunity to resolve this for you.
We appreciate you taking the time to provide a review and we strive for a supportive and effective customer experience, and your feedback will help us in that direction.
Thank you for your understanding.
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
20,000+ textiles and designer garments processed every week
Best alterations and award-winning couture garment cleaning
High quality dry cleaners
High quality dry cleaners, work quality is at first place as I can see, very friendly and helpful staff, leather specialist and amazing tailors. My number one and always be coming back.
September 10, 2024
Unprompted review
Reply from Americandrycleaningcompany
Thank you for your fantastic five-star review! We’re delighted that you've received a friendly over the counter service from our staff in Colindale.
We have a large range of services and look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
20,000+ textiles and designer garments processed every week
Best alterations and award-winning couture garment cleaning
Highly Recommend!
I had a great experience at the Colindale shop. The customer service was excellent, staff being helpful and friendly. An impressively quick turnaround on my outfits.....Highly recommend!
September 2, 2024
Unprompted review
Reply from Americandrycleaningcompany
Thank you for your fantastic five-star review! We’re delighted that you've received a great and quick over the counter service from our staff in Colindale.
We look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
20,000+ textiles and designer garments processed every week
Best alterations and award-winning couture garment cleaning
I have always recueved great service…
I have always recueved great service there over the many years I have been going
Especially from front of shop Finula. Who is helpful and caring
August 27, 2024
Unprompted review
Reply from Americandrycleaningcompany
Thank you for your fantastic five-star review! We’re delighted that you've received a great over the counter service from Finola.
We look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
20,000+ textiles and designer garments processed every week
Best alterations and award-winning couture garment cleaning
Perfection
August 19, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Cristina,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our service professional and tailored to your needs.
We look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
Wedding dress clean
Great service got my weddding dress sparkly clean and beautifully folded and returned
August 8, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Saleema,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our wedding dress cleaning service.
Our team strives to provide the best quality, and your recommendation is greatly appreciated.
We look forward to serving you again at American Dry Cleaning Company!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
Visited the Wimbledon Village branch…
Visited the Wimbledon Village branch today to have the hems of 3 dresses altered.
Bruke was so helpful, great customer service with a smile.
July 18, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Rachel,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our service professional and tailored to your needs.
Our team strives to provide the best quality, and your recommendation is greatly appreciated.
We look forward to serving you again at American Dry Cleaning Company!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
Worst customer service ever
Worst customer service ever. Spent 200 pounds and never got a shirt cleaned- I am making a full complaint about them for fraud but don’t waste your time. I think I got three white hair dealing with them
July 12, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Customer,
I am very sorry that you have felt the need to leave this review about the experience you had at one of our stores. Please feel free to call customer services to try and resolve. We take customer complaints extremely seriously and will always endeavour to try and reach an amicable solution.
Best Wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
I am using Kings Road brunch for very…
I am using Kings Road brunch for very long time. Extremely happy with the service! Especially with staff Sonia and Soghra! They deal very professionally and provide great customer service! Highly recommend it!
July 5, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Alena,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our service professional and tailored to your needs for many years.
Our team strives to provide the premium quality and your recommendation is greatly appreciated.
We look forward to serving you again at American Dry Cleaning Company and for many years to come!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
THE BEST STAFF IS IN KINGS ROAD
I am very happy with the 130 Kings Road branch. It was that brilliant Faye - unfortunately she passed away- who made me a loyal customer of this branch.
Thankfully, the new Sonia has successfully replaced her. So friendly, polite and always with a smile, she serves you - and the brand- in the best way, hence a lot of old customers are still here, loyal too. I do hope she will be in this branch for a very long time - along with the brilliant Soghra, the specialist in alterations - to keep all us the loyal customers in this branch.
July 4, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Dinos,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our service professional and tailored to your needs.
Our team strives to provide the best quality, and your recommendation is greatly appreciated.
We look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
They make me happy!
The Kings Road Branch is truly exceptional because the love and care of Finola. She knows me and my family so well, remembers our names and exactly what we brought in. She cares! and nowadays that is pretty exceptional... The cleaning service is also good and the seamstress Soghra is a real dress maker; always ready to help and find a creative solution to challenges. They make me happy.
June 28, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Sabrina,
Thank you for your fantastic five-star review! We’re delighted to hear that you you’ve been using our service professional and tailored to your needs.
Our team strives to provide the best quality, and your recommendation is greatly appreciated.
We look forward to serving you again at American Dry Cleaning Company and in the future!
Best wishes,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
Shocking
The only thing worse than their service is their customer support. Damaged my shirts and then shouted at me.
June 14, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Customer,
I am very sorry that you have felt the need to leave this review about the experience you had at one of our stores. I strenulously apologies if some within the company has shouted at you. This is totally unacceptable and I am deeply sorry if this took place. Please feel free to call customer services to report the individual and can take on any other complaints that you may have with a view to try and resolve. We take customer complaints extremely seriously and will always endeavour to try and reach an amicable solution.
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
NEVER REPEAT NEVER USE THIS COMPANY
I cannot put into words how upset and angry this company has made me. 1st they charged me £100 to dry clean two of my very expensive coats, one of which had a belt. I took all my items home and found notes inside telling me that they couldn’t clean either coat properly and when I looked for the belt it was missing. The coat was £700 so this was incredibly stressful but I thought I would maybe be offered some compensation, but no, I was told that it was my fault for not checking the items I was offered nothing not even £5 off the dry cleaning. They were rude and accused me of lying. NEVER REPEAT NEVER Take anything remotely precious to the store for dry cleaning as firstly it won’t be cleaned properly and secondly you may only get some of it back. Appalling service.
June 7, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Laura,
I am sorry that you have felt the need to leave this review about the experience you had at one of our stores. The issue was escalated and a thorough search was undertaken at all our logistics centres and I am pleased that we managed to locate your belt. We take complaints such as this very seriously and we apologise for any inconvenience caused. There was never a suggestion that you had lied, and we would never make such accusations against our customers, who will deeply cherish and value. We will use this experience to improve our staff training and company processes.
Please accept our sincere and genuine apologies for the inconvenience and anxiety caused by this matter.
Kind Regards,
American Dry Cleaning Company
45 Locations throughout London
Serving customer for over 34 years
Over 20,000 textiles and garments processed every week
Best alterations and award-winning couture garment cleaning
They'll rip you off, be careful...!
They'll rip you off, be careful.
Sent loose covers for a 3 seater sofa (all as described on AMC Company web site) to be cleaned but eventually was told the price would be more than double as their price online does not include the seat and back cushions of which there are 4 making a complete sofa. There is no mention that they only clean half your sofa for that price.
Complained and was offered a 20% discount so they would clean the whole sofa (as advertised) and not just the back part below the seat and back cushions.
We reluctantly agreed as we have no sofa currently and see this morning that they have charged us the full amount.
As you can see from their reply today, they completely ignore the premise of my complaint that a 3 seat sofa is exactly that and seat and back cushions should be included in the price advertised and not just half the sofa.
Corrupt, keep away.
June 6, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Simon,
I am sorry that you have had reason to complain. It is my understanding that a sofa cover was requested online and that 9 covers were sent with one of them covering a large area. I do apologise if you feel you have been misled and as a result the team offered a discount, as a gesture of goodwill. The number of pieces and the way the cleaning is carried out takes a lot more labour with the finishing process of the textiles all done by hand. We understand our time intensive hand finished textile process is not for everyone. Should you wish to proceed and I am sure the team will endeavour to return your items to you.
Have a nice day!
American Dry Cleaning Company
45 Locations throughout London
Serving customers for over 34 years
Best alterations and couture garment cleaning
Horrific customer service.very rude
Horrific customer service.very rude. all good when things don’t get ruined, the minute they do, no one answering customer service line. Hang ups and fob offs. Deeply dissatisfied. Will be cancelling my membership and going elsewhere. No accountability when they ruin your pieces.
May 9, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Customer,
I am sorry that you have felt to leave this review about the experience you had with one of our staff members. I would be grateful if you could call our customer services department on 0208 200 7052 to report the issue and discuss your complaint.
American dry cleaning company
45 Locations throughout London
Serving customer for over 34 years
Best alterations and couture garment cleaning
Don't use this company
Don't use this company . They just don't take responsibility at all for anything that goes wrong - they completely wrecked my thermal curtains and I didn't even ask them to cover the loss just the cost of the cleaning - they said yes and then a month later sent a long explanation of why the curtains were faulty in the first place ( so why did they agree to clean them then !) basically they are shockingly poor customer Care
February 2, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Nicky,
I am sorry that you have felt to leave this review about the experience you had at one of our stores. I would be grateful if you could call our customer services department on 0208 200 7052 to discuss your complaint.
American dry cleaning company
45 Locations throughout London
Serving customer for over 33 years
Best alterations and couture garment cleaning
Lied to my face then recorded them lying
I dropped off a gucci bag to be cleaned and said i was going on holiday and needed it back within 2 weeks, i was told it will be ready in 10 days and left it with them, i still gave them 2 weeks and when i went in the employee told me that they attempted to clean it and they need more time and will also hand deliver it to my house
2 days later i speak to the same women and she informs me she had been told to lie to us by her supervisor and they had lost the bag, i then had to buy a new bag for the holiday,
When i returned i was told they still haven't found it and that they was trying to contact me… at no point have i had any email/phone call and when recording each conversation i again caught her out lying and she said shes being told by her supervisor to lie, I've asked him to contact me countless times and had no effort to contact me, please AVOID i have recorded these conversations and all they have done is lied and then blame each other please avoid, the only compensation I've been offered is the refund of my bag
Please ignore their response they have lied to me while I've recorded the conversations and wont explain why they tell employees to lie please AVOID!
March 24, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Freddie,
Thank you for sharing your experience with us. We apologise for any inconvenience caused during the handling of your bag. We would like to provide some clarification regarding the situation.
Upon realising that your bag had been misplaced, we immediately took action and asked our team to carry out a full search. In the meantime, we sent you a customer service form as part of our standard complaints procedure. However, we did not receive a response from you.
Fortunately, we were able to locate your bag and promptly informed you about it. To ensure your satisfaction, we thoroughly cleaned and serviced the bag. Additionally, we offered you a full refund for the service as a gesture of goodwill.
We understand your frustration and disappointment, but we assure you that we have taken this matter seriously and have made every effort to rectify the situation. We apologise if there was any miscommunication or confusion during our conversations.
We value your feedback and would like to address your concerns. Please feel free to reach out to us directly, and we will do our best to resolve any remaining issues.
Thank you for your understanding.
Kind Regards,
American dry cleaning company
45 Locations throughout London
Serving customers for over 34 years
This company is farcical
This company tried to charge me £160 for a normal service wash with 4 towels and 8 tea towels (my washing machine was broken at the time). When I questioned the price I was then quoted £102. Ludicrous!
February 7, 2024
Unprompted review
Reply from Americandrycleaningcompany
Dear Customer,
I am so sorry that you have had to complain about the charging at one of our stores. That doesn't sound like the correct price and I am sorry that you did not get the requied service. We constantly train new recruits and existing staff to ensure a consistent and high quality service. We take customer complaints very seriously, however we do understand that things sometimes go wrong and I am really sorry about your experience.
American dry cleaning company
45 Locations throughout London
Serving customer for over 33 years
Best alterations and couture garment cleaning
THE WORST DRY CLEANING COMPANY
I gave my American Vintage branded cardigan for a Premium care cleaning to their Holland Park Branch.
When I went to collect it, it was hung on a hanger and it was extended/expanded remarkably.
I was shocked to see the my cardigan like that the same cardigan cleaned by another American Dry Cleaning last year as well, and it was all good. And it was a standar cleaning service.
I was in touch with the customer service for almist 5 months as they are very sporadic in replying. And Sanjeev from the company advised that they are not responsible for any harm that has been given to the product and they do not guarantee this.
December 22, 2023
Unprompted review
Reply from Americandrycleaningcompany
Dear Gulsah,
I am so sorry that you have had to complain about one of our service at this branch. We take customer complaints very seriously, however we do understand that things sometimes go wrong and I am really sorry about your experience.
American dry cleaning company
45 Locations throughout London
Serving customer for over 33 years
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