Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that t... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
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Brilliant service exceptional staff
February 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Pete,
We appreciate you sharing your wonderful experience with our team. We are so glad you were impressed with our service.
Amplifon UK
everything was well organised in…
everything was well organised in advance. everything was explained in full. and I learnt a lot about different aspects of hearing.
February 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Allison,
We're happy to hear that everything was well organised and fully explained. It's great to know you learned a lot about hearing. Thank you for your positive feedback!
Amplifon UK
Great receptionist
Great receptionist. Superb assessment. Really well explained in layman's terms.
February 19, 2026
Unprompted review
Reply from Amplifon UK
Dear Michelle,
We're happy to hear that you had a positive experience with our receptionist and the appointment. We appreciate your feedback and are glad everything was well-explained.
Amplifon UK
Excellent service
Chris's assessment was thorough and he was knowledgeable and reassuring. There was no pressure to buy a product and I will be using this service in the future
January 26, 2026
Unprompted review
Reply from Amplifon UK
Dear Cathy ,
We're happy to hear that the appointment was thorough and reassuring. We appreciate your feedback regarding the service and are glad you found it beneficial.
Amplifon UK
Very friendly and welcoming…
Very friendly and welcoming environment. Both receptionist and audiologist made me feel at ease. I would definitely recommend Amplifon to my friends and family.
February 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Natalie,
We're happy to hear that you felt comfortable and welcomed during your visit. It's wonderful to know that our team made you feel at ease. Thank you for your recommendation!
Amplifon UK
A thorough test
A thorough test , good explanations of results. No hard sell . Suitable advice.
Friendly , professional and honest.
February 18, 2026
Unprompted review
Reply from Amplifon UK
Dear Bernadette,
We're happy to hear that you found the test thorough and the explanations helpful. We appreciate your feedback regarding our friendly, professional, and honest advice!
Amplifon UK
All good apart from cigarette smell!
Everything was good, professional and reassuring.
But, the tester , who was filling in for three weeks, while usual person was on holiday, smelt very strongly of cigarette smoke! Very uncomfortable in a small room with someone in close proximity testing my hearing.
February 19, 2026
Unprompted review
Reply from Amplifon UK
We're glad everything else was professional and reassuring. We're sorry the temporary tester's cigarette smoke odour was bothersome during your hearing test. We appreciate your feedback; we'll address this to ensure a more comfortable environment for everyone.
Could you please call us on 0161 209 7000 to gather some more information?
Amplifon UK
Friendly welcome. Respectful and thorough service.
My father's needs were listened to patiently and explanations of test results were given clearly and visually.
February 18, 2026
Unprompted review
Reply from Amplifon UK
We're happy to hear that our team listened patiently to your father's needs and provided clear, visual explanations of his test results. Thank you for your feedback.
Amplifon UK
Was very impressed
Was very impressed. My hearing test was very thorough and professional. Very understanding of my needs. Very helpful and happy with the results.
December 10, 2025
Unprompted review
Reply from Amplifon UK
Dear Lorraine,
We're so happy to hear that you were impressed with the thoroughness and professionalism of your hearing test. It's great to know we met your needs and that you're happy with the outcome.
Amplifon UK
Very likeable representative
Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort , explained each level fully . Didn’t try to ‘sell’ any particular type of device . Left me fully understanding each device and costs . Very useful meeting , now just need to discuss with my daughter which device suits me for my needs . A very instructive and informative session with your representative. , well trained and polite young man. Relaxing environment too .
February 19, 2026
Unprompted review
Reply from Amplifon UK
Dear Derek,
We're happy to hear that you felt at ease and found the explanations clear and helpful. It's great to know the appointment was informative and that you felt no pressure. We appreciate you sharing your experience.
Amplifon UK
Extensive ear test
A extensive and informative ear tast. I was able to ask questions and discuss my options , I walked out with more knowledge then when I went in, I would recommend Amplifon.
February 18, 2026
Unprompted review
Reply from Amplifon UK
Dear Janice,
We're happy to hear that you found your ear test extensive and informative. It's great to know you felt comfortable asking questions and discussing options. Thank you for recommending us!
Amplifon UK
Friendly and professional staff.
February 17, 2026
Unprompted review
Reply from Amplifon UK
Dear James,
We are happy to hear that you found our staff friendly and professional. Thank you for your positive feedback!
Amplifon UK
Honest Hearing Appraisal
My experience was good, but my appointment was late by about half an hour due to prior appointments running late. The audiologist was very nice and helpful. It turned out I didn’t need a hearing aid after all, although members of my family would have sworn that I was a bit deaf. It was good to know that nobody tried to sell me a hearing aid when I actually didn’t need one. I was advised to have a follow up check up appointment in six months’ time, just to monitor my hearing situation.
February 12, 2026
Unprompted review
Reply from Amplifon UK
Dear Karen,
We appreciate you sharing your experience. We're glad the audiologist was helpful and that you didn't need a hearing aid. We apologise for the delay with your appointment. We value your feedback and will use it to improve our scheduling. Thank you for your time.
Amplifon UK
Customer Service - What Customer Service?
So disappointing that a company do not return a telephone call when undertaken to do so - Windsor, Berks branch.
If this is a reflection of theircustomer service service, then best to avoid as I have now done
Christopher Andrews
February 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Christopher,
We’re really sorry to hear about your experience with our Windsor branch and that you didn’t receive the call back you were expecting. That’s certainly not the level of service we aim to provide, and we understand how disappointing that must have felt.
If you’re ever unable to get through to your store directly, please feel free to contact our Customer Care team on 0161 209 7000. We’re available Monday to Friday, 9am–5pm, and we’ll always be happy to help and ensure your query is dealt with promptly.
Thank you for bringing this to our attention.
Amplifon UK
Steve was really good and helpful
Steve was really good and helpful. Especially when I needed to take out my hearing aids. He was good with helping my find the right aids that suits my needs. Didn't keep me waiting unnecessarily
January 8, 2026
Unprompted review
Reply from Amplifon UK
Dear Dawn,
We're happy to hear that the assistance provided was helpful, especially with your hearing aids. We appreciate you mentioning the support in finding the right aids for your needs and the efficient service.
Amplifon UK
I was very angry because I was lied to…
I was very angry because I was lied to when I booked my appointment. I was told that the hearing aids would be £350 per ear.
At the appointment I was first asked “ what are you expecting from your hearing aids?”
I could not believe I was asked this question 🤣🤣
I was then given different quotes and the hearing aides for level of hearing I need was £5600😱😱
I told them they should be honest with people when booking the hearing test and not lie and say they cost £360 per ear!
I did not fall for their selling tactics ! And I will certainly not recommend this company but have told many of my clients to AVOID this company!
February 16, 2026
Unprompted review
Reply from Amplifon UK
Dear Ella,
Thank you for taking the time to share your experience. We’re really sorry to hear that you left your appointment feeling upset — that certainly isn’t how we want anyone to feel after visiting us.
When appointments are booked, we explain that hearing aids start from £350 per aid. That is the price of our entry-level technology. However, the exact type of hearing aid that would be suitable always depends on each person’s individual hearing loss.
Following a full hearing assessment, we can only recommend devices that will properly support the level of loss identified. It wouldn’t be right for us to provide a lower-level pair at the starting price if we know they wouldn’t give you the clarity and benefit you need. Our goal is always long-term improvement and satisfaction — not simply matching a price point.
The question about what you expect from your hearing aids is something we ask everyone. It helps us understand your lifestyle, the situations you struggle with most, and what really matters to you day-to-day. That way, any recommendation is tailored to you personally rather than being a one-size-fits-all approach.
We’re sorry if this wasn’t explained clearly enough at the time of booking, and we genuinely appreciate you raising your concerns. Feedback like this helps us reflect and improve how we communicate.
Amplifon UK
The young lady was very pleasant and…
The young lady was very pleasant and seemed well trained in this field.
I was border line and not taking up the offer of hearing sids at this point.
Thk you for your help.
Joyce baker
February 17, 2026
Unprompted review
Reply from Amplifon UK
Dear Joyce,
We're glad the young lady was pleasant. We appreciate you sharing your experience and are grateful for your help in providing feedback. Thank you.
Amplifon UK
Disappointed.
The staff at Amplifon in Cambridge are polite and helpful. I am disappointed with the hearing aids as I have had various issues of them not working. I have just had one repaired which cost me over £100. Now the other one has been sent away. For what I had to pay for them they have not been value for money.
February 18, 2026
Unprompted review
Reply from Amplifon UK
Dear Claire,
We appreciate your feedback and are glad you found our staff helpful. We're sorry to hear about the issues and repair costs you've experienced with your hearing aids. We want you to be satisfied and will look into your concerns.
Amplifon UK
Easier than I imagined.
The audiologist was very friendly and reassuring.
Obviously nobody wants to admit their hearing is failing as they get older, she made me feel confident and I felt that I could be open and honest with her.
I stated that I would like the aids that you could not see ( very vain I know) I have short hair, she showed me the type that I had in mind. She also stated that I had 60 days to try them, if I was not happy with them I would get a full refund.
February 13, 2026
Unprompted review
Reply from Amplifon UK
Dear Mandy,
We're happy to hear that the audiologist made you feel comfortable and confident during your visit. We appreciate you sharing your experience and are glad you felt you could be open with us. Thank you for your positive feedback.
Amplifon UK
Well done Amplifon
I have had a hearing problem for several years and have been under the NHS from the start.I have always had good service from the NHS who provided me with the best hearing aids they could prescribe and I was happy with these. Then I spotted an ad on my phone for a free hearing test and a trial so I decided to make an appointment. This turned out to be the best thing I could have done as I came out with two suberb hearing aids which have improved my hearing beyond my wildest expectations. The technician was excellent, friendly and informative taking me through the whole process and explaining all the options which were available. Yes it cost me money but the improvement was worth every penny. I can now hear my wife in the kitchen, have the TV at a fairly quiet volume and hear what is being said in crowded environments. I left their premises with a pair of digital hearing aids on a weeks free trial, and an appointment for the following week. Amplifon's service was top drawer and I would recommend them without reservation.
Rod Wilson, Torquay
November 25, 2025
Unprompted review
Reply from Amplifon UK
Dear Rodney,
We're so glad to hear that you've had such a positive experience and that our hearing aids have significantly improved your hearing. It's wonderful to know that our audiologist was helpful and informative. Thank you for sharing your experience and recommending our services!
Amplifon UK
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