Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that t... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very extensive range of testing…
A very extensive range of testing carried out . Everything explained perfectly and my needs very definitely understood .
March 5, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Potter,
We're happy to hear that you found our testing extensive and helpful. It's great to know that we understood your needs and provided clear explanations. Thanks for your feedback!
Amplifon UK
Great Service on the day at the Torquay…
Great Service on the day at the Torquay office .
March 5, 2026
Unprompted review
Reply from Amplifon UK
Dear Dave,
We're glad you enjoyed your experience at the Torquay office. Thank you for your positive feedback regarding our service.
Amplifon UK
The staff were very helpful and very…
The staff were very helpful and very kind to explain everything to me and even made me a cup of coffee to make very welcomed
March 6, 2026
Unprompted review
Reply from Amplifon UK
Dear Paul,
We're happy to hear that our staff was helpful and kind, and that you felt welcomed. We appreciate you taking the time to share your positive experience!
Amplifon UK
Great experience & service
Great experience & service. Would recommend for ear wax removal.
March 5, 2026
Unprompted review
Reply from Amplifon UK
Dear Neil,
We're happy to hear that you had a great experience and service! We appreciate your recommendation for ear wax removal.
Amplifon UK
Great expirience
Lovely lady at Coventry reception made me feel so welcome. and made a lovely coffee. The audiologist was (Mio) was so good and explaned the process.
I will certainly reccomend Ampifon.
March 5, 2026
Unprompted review
Reply from Amplifon UK
Dear Bob,
We're happy to hear that you felt so welcome at our Coventry location. It's great to know that you enjoyed the coffee and that the audiologist explained the process well. Thank you for your recommendation!
Amplifon UK
Arrived early
Arrived early, and got seen straight away.
Very good equipment used for the hearing test and the audiologist was very friendly.
March 3, 2026
Unprompted review
Reply from Amplifon UK
Dear Sue,
We're happy you were seen promptly and found the audiologist friendly. It's great to know you were impressed with the advanced equipment used for your hearing test.
Amplifon UK
It was a very thorough hearing test and…
It was a very thorough hearing test and any questions were answered clearly ,
March 3, 2026
Unprompted review
Reply from Amplifon UK
Dear Ms Hetherington,
We're happy to hear that you found the hearing test thorough and your questions clearly answered. Thank you for your positive feedback!
Amplifon UK
Amazing amazing the best hearing test …
Amazing amazing the best hearing test I have ever had done. Felt that I had none the lady doing my test all my life such a lovely person and omg did she know her stuff xx I will never go anywhere else ever. Please give them ago you honestly will never go anywhere else even the reception lady was lovely 10/10 amazing xxxx
March 4, 2026
Unprompted review
Reply from Amplifon UK
Dear Michelle,
We're happy to hear that you had such a positive experience! We appreciate your kind words about the hearing test and the team member who assisted you. We're so glad you felt comfortable and well-cared for. Thank you for the amazing feedback!
Amplifon UK
I have no issues with the service I…
I have no issues with the service I received in Sheffield, it was excellent
However, I have moved to a different audiologist and I have let amolifon know. I still receive constant phone calls from sales people trying to book me appointments, each time I tell them I'm not interested and to remove me from their list yet I still receive calls. Further more these calls are from random mobile phone numbers which makes me question how my personal data is being held if random sales people are calling me from their mobiles as opposed to a call centre.
March 2, 2026
Unprompted review
Reply from Amplifon UK
Dear Dean,
Thank you for your feedback. We’re very pleased to hear that you had an excellent experience with the service you received in Sheffield.
However, we are sorry to learn about the ongoing phone calls you have been receiving. This is certainly not the experience we want for our customers. If you have already informed us that you have moved to a different audiologist and asked to be removed from our contact list, your details should have been updated accordingly.
We also understand your concern regarding calls appearing from mobile numbers. Our team may sometimes contact patients from different numbers, but all calls should follow our data protection and privacy policies. That said, we take your concerns about how your personal data is being used very seriously.
Please accept our sincere apologies for the inconvenience this has caused. We will raise this with the relevant team to ensure your contact preferences are correctly recorded and that you are removed from any further marketing or appointment calls.
If you are happy to do so, please contact our customer care team on 0161 209 7000 with your details so we can locate your record and resolve this as quickly as possible.
Amplifon UK
Very unprofressional
I normally only post positive reviews but my experience yesterday has to be reported. I had been offered and I had accepted a free hearing check. Unfortunately I could not make the appointment and phoned to postpone. The bad tempered and officious lady who took my call demanded to know why I couldn't attend. I laughingly told her that it was none of her business whereupon she called me rude, cancelled my appointment and cut me off whilst I was trying to just change the date. She must have been having a bad day but that's no excuse.
March 3, 2026
Unprompted review
Reply from Amplifon UK
Dear Jim,
Thank you for taking the time to share your experience with us. I’m really sorry to hear about the way your call was handled — this is certainly not the level of service we expect or want any of our customers to receive.
We take feedback like this very seriously, and we would like to investigate what happened as a priority. In order for us to look into this properly and resolve the matter for you, could you please call our team on 0161 209 7000 at your earliest convenience? This will allow us to gather a few more details and address the situation appropriately.
Please accept our sincere apologies for the frustration this experience has caused. We do appreciate you bringing this to our attention and hope to speak with you soon so we can put things right.
Amplifon UK
Yes a good experience
Yes a good experience, very happy with the choice of hearing aid supplied.
March 2, 2026
Unprompted review
Reply from Amplifon UK
Dear Paul,
We're happy to hear that you had a good experience and are very pleased with your hearing aid selection. Thank you for your positive feedback!
Amplifon UK
I received the service I required
I received the service I required
February 25, 2026
Unprompted review
Reply from Amplifon UK
Dear William,
We're happy to hear that we met your needs. Thank you for your positive feedback; we appreciate it!
Amplifon UK
Very professional service
Very professional service. Could not have been more helpful. An excellent product delivered by someone who knew exactly what she was talking about. Pleased with the service and product
February 8, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Short,
We're happy to hear that you found our service very professional and helpful. We appreciate your feedback on the product and the expertise provided. Thank you!
Amplifon UK
I have been a very satisfied customer…
I have been a very satisfied customer for many years with Amplifon service, but recently had several appointments at one particular branch and had become increasingly dissatisfied with the service that the audiologist offered.
I was about to give up and seek out another hearing company but as I was in London I decided to give Amplifon one more try. I was given an appointment the following week (that was a surprise as normally it is a long waiting game) My appointment was with a Marco Sasso in Kensington. What a difference in attitude and determination to sort out the problem.
He was skilled, patient and understanding and to my immense relief sorted out the wax problem that had dogged me for months. Many thanks Marco !
February 24, 2026
Unprompted review
Reply from Amplifon UK
We're happy to hear that your experience in Kensington was so positive! We appreciate you sharing how the team member assisted you and resolved the issue. Thank you for your feedback.
Amplifon UK
I feel that the Nottingham branch has…
I feel that the Nottingham branch has gone down hill since the previous lady left after having her baby. The latest Audiologist I find not really interested in your concerns all he keeps saying that nothing is wrong because his computer says that and he has got 5 years behind him. I do not feel confident with the way I am being dealt with and would think twice about going back to that branch. I am sorry I feel that way just after his pushing recommendation to have the new hearing aids costing me over £3000 pounds.
February 25, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Staniford,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your recent experience at our Nottingham branch has left you feeling disappointed and lacking confidence in the service you received. That is certainly not the experience we want any of our customers to have.
We truly value your concerns, and it’s important to us that you feel listened to and fully supported during your appointments. I’m sorry if you felt that your concerns were not taken seriously, or that the discussion around your hearing aids left you feeling pressured. Our aim is always to provide clear, balanced advice so that you can make decisions that feel right for you.
Your feedback about the change in staff and your recent appointment is very helpful, and I will make sure it is shared with the relevant team so that it can be reviewed properly.
If you would be open to it, we would really appreciate the opportunity to look into this further and help restore your confidence in our service. Please feel free to contact us directly on 0161 209 7000 so we can discuss your experience in more detail and see how we can support you moving forward.
Thank you again for bringing this to our attention.
Amplifon UK
Visit was good constructiive
Just wanted a review looking for best opion
February 17, 2026
Unprompted review
Reply from Amplifon UK
Dear Elizabeth,
We appreciate you seeking opinions! We are happy to help you find what you need and value your input.
Amplifon UK
Excellent service
Excellent service, honest response and advice that was explained and detailed. As such no sales patter and as such with all the data given I was not suitable for a hearing aid.
February 12, 2026
Unprompted review
Reply from Amplifon UK
Dear Neil,
We appreciate your feedback and are glad you found our service excellent. We value providing honest, detailed advice, even when it means a hearing aid isn't suitable. Thank you!
Amplifon UK
Highly professional
Highly professional, thorough hearing checks, really friendly and helpful. I cannot praise the team at the Sheffield branch enough! Really pleased with my new hearing aid. Thank you.
February 4, 2026
Unprompted review
Reply from Amplifon UK
Dear Christine ,
We're happy to hear that you had a positive experience with our team at the Sheffield branch. We appreciate your kind words and are so pleased you're happy with your new hearing aid. Thank you!
Amplifon UK
An audiologist who took the time to…
An audiologist who took the time to find out about my needs with hearing loss and also took time to explain available options. Then explained clearly how my chosen hearing aids worked and what support from Amplifon were included. A brilliant service in Bromley.
February 24, 2026
Unprompted review
Reply from Amplifon UK
Dear Stephen,
We're so glad to hear about your positive experience in Bromley. It's wonderful to know the audiologist thoroughly explained your options and hearing aid support. We appreciate your feedback.
Amplifon UK
The attention of the staff and the…
The attention of the staff and the detailed explanations
February 17, 2026
Unprompted review
Reply from Amplifon UK
Dear Dominick,
We're glad you appreciated our staff's attentiveness and thorough explanations. Thank you for your positive feedback; it means a lot to us.
Amplifon UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.