Amplifon UK Reviews 6,599

Advertising invisible earing aids travelled 25 min for appointment to be told the invisible ones are not available at the moment

Friendly and efficient

Excellent service

A very personalised service, the audiologist spent so much time with me and talked me through the procedure of examining and syringing my ears before carrying out a hearing test.

Very informative. Explained my hearing problem and what part that is the course. All options had been pointed out by Nicki. She made the whole experience very relaxing.

I liked the audiologist and the advice she gave me

Nice lady
Very professional

I am very satisfied
Excellent service.

Very cordial reception. Kind and patient testing, offering all necessary explanations and relevant advice.

Really liked the Consultant, but, he was meant to contact me about trying out the cheaper aids before I made the decision,
He never did, so, obviously I won’t be purchasing from you

The audiologist was excellent, explained everything and i was happy with the outcome. However, it being a free hearing test picked up on social media, I knew what the end would look like and she didn't dissapoint when it came to the sales pitch. That being said I am going to pursue the NHS route but will come back if that doesn't work

It was efficient, polite and business like.

The shop in Poulton is easy to find u can park outside if ur lucky but not a problem as plenty of parking around. The shop is clean n warm .. the guy I saw was polite cheerful knowledgeable n easy to talk to .. nothing was to much trouble.. aftersales was just the same.. they are small easy to use u forget that you have them in ..would definitely recommend

Here I am again, feeding back to you my 100% satisfaction with the 100% excellent clinical input from LUIGINA DEL FAVA, your 100% professional and competent audiologist in Exeter.
I cannot believe it’s one year since she facilitated my new phone hearing aids and I had a message recently calling me in for an annual review, as always I was warmly welcomed by your receptionist Edward with a coffee and biscuits and LUIGINA came out to welcome me and invite me into her clinic room.
After going through a series of routine tests including in a new soundproof cabinet, I was delighted to be told that my hearing has remained reasonably stable, LUIGINA updated and calibrated my hearing aids and she invited me in the next day when she had adequate time to demonstrate the new MIC I have bought for my wife to wear clipped onto her clothes which is a wonderful addition to the support I received from Amplifon. As always, and I mean always, LUIGINA was patient and understanding of my needs, she sees me as a person not as a “patient/client/customer “and her professionalism is enhanced by her human approach. Being able to access the fantastic service in Amplifon Exeter is a blessing and I’m constantly telling friends in my peer group that they should look no further than amplifier Exeter if they need safe and trustworthy input from someone who is completely trustworthy and committed to giving the very best support and care and who understands the problems, emotional, practical, social and domestic of hearing impairment. Thank you again to LUIGINA.
Such an important part of my network of care, GP, hospital and Amplifon.

This is a review of customer service alone, not a review of any of the branch audiologists who do a good job. I bought inner hearing aids over 4 years ago costing £3000, so they are now out of the guarantee. Recently one of my aids stopped working properly so I took it in for repair. The repair took 3 weeks at a cost of £118. However, I went to collect the aid it was making a loud banging noise, the audiologist said it hadn't been checked properly at the repair factory before sending back. The aid had to be returned yet again for repair taking another 3 weeks! Amplifon make enormous profits from the manufacture of these aids & are servicing people with hearing loss so they supposedly should understand & empathise with how their customers struggle without their aids. I was offered no help or support with dealing with the loss of one of my aids for 6 weeks! I was not offered any other alternative lone of any aids in the meantime I also did not receive any apologies or contact from the company. I phoned customer service to complain about this problem which was caused by Amplifon & greatly impeded my every day life & spoke to a young man who clearly did not know how to deal with a very angry customer which resulted in him disconnecting the call. I emailed head office with a formal complaint & got a reply saying they were happy with the way their operator had dealt with my call & also happy with their customer service, again I was not offered any kind of apology for the delay due to their inability to properly repair the hearing aid which caused the excessive wait of 6 weeks! I expected a gesture towards the cost of the repair because of the inconvenience caused me but I have had nothing! Amplifon's customer service & lack of support in this instance has been totally unacceptable. They seem to only be interested if you are spending money with them buying new aids.

Great service outstanding friendly service highly recommended to all

Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that thoroughness on me. And he only appears at the SeeHear opticians in Meltham every two weeks on a Monday which is of no use to me. I feel I am getting proper care from Amplifon.

We saw Justin. He made us feel very comfortable and explained everything carefully. We both left very satisfied and will certainly seek him for any future advice or needs.

It was the best hearing test I have had he took time in explaining my hearing problems and not rushing through to get me out of the door.

A very extensive range of testing carried out . Everything explained perfectly and my needs very definitely understood .