Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
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Reviews shaping this summary
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that t... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
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Reply from Amplifon UK
Dear Keith,
Thank you for your review. We’re pleased to hear you had a good experience and that you’ve arranged a further appointment with us. We look forward to seeing you again soon and continuing to support you.
Amplifon UK
Reply from Amplifon UK
Dear George,
Thank you for your kind review. We’re delighted to hear you found our service professional, knowledgeable, and delivered with excellent timing. Your feedback is greatly appreciated, and we look forward to helping you again in the future.
Amplifon UK
I visited your Poulton shop on 29th…
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week later and purchased a pair which has made me feel like a new person again. I'm absolutely over the moon so a very big thank you goes to Ismail who went above and beyond, he is a credit to your company and a brilliant audiologist. Thank you so much I'm so pleased I chose your company.
May 6, 2026
Unprompted review
Reply from Amplifon UK
Dear Lorraine,
Thank you so much for your wonderful review. We’re delighted to hear about your positive experience at our Poulton branch and that Ismail took such great care of you throughout your hearing journey.
It’s fantastic to know that your new hearing aids have made such a positive difference and helped you feel like a new person again — that’s exactly what we strive for. We’ll be sure to pass your kind words on to Ismail, who will be thrilled to hear your feedback.
Thank you again for choosing us and for taking the time to share your experience. We wish you many happy years enjoying the benefits of your new hearing aids.
Amplifon UK
Reply from Amplifon UK
Dear Bruce,
Thank you for your feedback. We are pleased to hear that you found the consultation clear, personable, and informative, and that you felt no pressure throughout the process.
Amplifon UK
The consultation was very…
The consultation was very professionally carried out.
April 29, 2026
Unprompted review
Reply from Amplifon UK
Dear John ,
Thank you for your feedback. We are pleased to hear that you found the consultation to be carried out in a professional manner.
Amplifon UK
So not impressed
On 20th February I had to have my right hearing aid repaired the wire had become detached from my ear piece. It was nearly 12 weeks ago and still no sign of it. I have made numerous telephone calls regarding this and nothing has been done to find out where it is. In all this time I have found this very upsetting and stressful. I was given a temporary connection but this proved to be useless. I went into my Hull branch and was given yet another temporary connection and yet it Useless. I asked if it has been lost I was assured it has not. Well where is it then and why is it taking so long. Certainly not impressed with Amplifon I feel I need to take this stressful matter further and now its becoming a joke 12 weeks it's ridiculous. Not even a telephone call to explain anything.
February 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Linda,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with the time taken to resolve your repair and the inconvenience you have experienced.
We understand how important it is to have reliable hearing support and that delays can be frustrating. Your comments regarding communication and the provision of temporary solutions have been noted and will be passed on to the relevant team for review.
As this matter relates to an ongoing service case, we are unable to comment further in detail here. We would encourage you to continue liaising with the Hull branch so they can provide the most up-to-date information and assist you directly.
Amplifon UK
Very abrupt audiologist
Very abrupt audiologist, not too helpful. On initial phone call I was offered a 14 day trial. This was not followed through at appointment. Quite disappointed, if the trial had been given would most likely have bought the hearing aids.
May 1, 2026
Unprompted review
Reply from Amplifon UK
Dear Michael,
Thank you for your feedback. We are sorry to hear that your experience did not fully meet your expectations on this occasion.
We note your comments regarding the appointment and the discussion around the trial period. Where we have suitable stock available for a client’s specific hearing loss, we are able to offer trial periods, and our team aims to ensure that all available options are clearly explained during the consultation so that informed decisions can be made based on individual hearing needs.
Your feedback has been noted and will be shared internally for review.
Amplifon UK
The experience was really good but the…
The experience was really good but the price of £6,500.00 was ridiculous!!
April 30, 2026
Unprompted review
Reply from Amplifon UK
Dear Paul,
Thank you for your feedback. We are pleased to hear that you had a positive experience overall and that you were satisfied with the service provided.
We understand that pricing is an important consideration. The price quoted reflects a comprehensive package, which includes a top-of-the-range pair of hearing aids, lifetime aftercare, and annual complimentary hearing tests, as well as ongoing support to ensure the devices continue to meet individual needs.
Amplifon UK
Rebecca was very informative about the…
Rebecca was very informative about the whole process and took her time to answer my "daft questions". The product is excellent, it's a pity it's not available on the NHS.
April 29, 2026
Unprompted review
Reply from Amplifon UK
Dear Brian,
Thank you for your kind feedback. We are pleased to hear that Rebecca provided clear and informative guidance throughout the process and took the time to address all of your questions.
We are also glad that you are pleased with the product. We understand your comments regarding NHS availability, and appreciate your perspective. Our team remains committed to offering high-quality solutions along with the support needed to make informed decisions.
Thank you once again for sharing your experience.
Amplifon UK
Very poor customer service, devices misplaced,
I purchased my hearing aids from Amplifon local Branch last year at circa £3,000. Since then I have had a series of non stop problems, ranging from discomfort, malfunction, and skin irritation. Amplifon offered replacements and also took the aid back for ‘special coatings’ but to no avail. They have had my aid for over three months now, and have misplaced it. In fact over the past year I have had less than half of the time with my full set of aids ! Various reasons and excuses have been proffered by their local branch and central Customer Service, but the fact remains that I do not have my set of hearing aids, have had very little use of them since first purchase, and I am still without ! Now they say they are involved in a business merger and are unable to assist. I requested a full refund as I no longer have any confidence in this company, but again they remain uncooperative. I have now submitted a complaint to the Ombudsman.
May 3, 2026
Unprompted review
Reply from Amplifon UK
Dear Hilary,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience.
We take all concerns raised by customers seriously and understand how important continuity of hearing support is. Your comments regarding your ongoing communication with the branch and customer services, as well as your complaint, have been noted.
As your case is currently being handled through the appropriate complaints process, we are unable to comment further in detail here. We will ensure that your feedback is taken into account as part of that process.
Amplifon UK
welcoming and professional
Polite and welcoming. Both staff were focused on my experience. There was no hard sell and a thorough test of my hearing. I also tried a high tech hearing aid. I will definitely consider using Amplifon when I need an aid.
April 29, 2026
Unprompted review
Reply from Amplifon UK
Dear Ian,
Thank you for your kind feedback. We are delighted to hear that you found our team polite, welcoming, and attentive to your experience.
It is encouraging to know that you valued the thorough hearing assessment and appreciated the opportunity to try advanced hearing aid technology, all within a relaxed and no-pressure environment.
We are grateful for your consideration of Amplifon for your future hearing care needs and look forward to supporting you when the time comes.
Amplifon UK
Good ongoing conversations
Good ongoing conversations, answering questions well and willing to write things down as I'm born profoundly deaf.
April 28, 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Shaw,
Thank you for your thoughtful feedback. We are pleased to hear that you felt well supported through clear communication and that our team took the time to answer your questions thoroughly.
We understand the importance of adapting our approach to meet individual communication needs, and we are glad that providing written information was helpful for you.
Your comments are greatly appreciated.
Amplifon UK
Courteous staff
Courteous staff
Experienced professional thorough
Led you through the procedure no hard sell
April 27, 2026
Unprompted review
Reply from Amplifon UK
Thank you for your feedback. We are pleased to hear that you found our team courteous and experienced, and that the process was thorough and clearly explained.
It is important to us that every appointment is conducted in a professional and supportive manner, without any pressure, so we are glad this was reflected in your experience.
Amplifon UK
Professional approach to hearing test.
I had an excellent experience at Amplifon at the Bromley Office. Kamile was both professional and courteous. She took time to undertake my hearing test and paid attention to details. She provided me with detailed explanation throughout the process.
I left the consultation with a paper copy of my hearing measurements and a referral letter for my GP.
April 9, 2026
Unprompted review
Reply from Amplifon UK
Dear Enkanah,
Thank you for your kind and detailed feedback. We are delighted to hear that you had an excellent experience at our Bromley clinic.
We will be sure to pass on your comments to Kamile, who will be pleased to know that her professionalism, attention to detail, and clear explanations made such a positive impression. It is important to us that every client feels fully informed and supported throughout their appointment.
We are also glad that you found the documentation provided helpful following your consultation.
Thank you once again for your feedback.
Amplifon UK
The audiologist was really professional…
The audiologist was really professional and not pushy atall and didnt rush and they let me trial the behind the ear hearing aids before buying
March 11, 2026
Unprompted review
Reply from Amplifon UK
Dear Paul,
Thank you for your kind feedback. We are delighted to hear that you found our audiologist professional, patient, and supportive throughout your visit.
It is important to us that our clients feel comfortable and never under pressure when making decisions, so we are pleased that you appreciated the opportunity to trial the behind-the-ear hearing aids before purchasing.
Your comments are greatly appreciated.
Amplifon UK
Very thorough testing and informative…
Very thorough testing and informative advise given, however the offer of a trial period mentioned on social media for hearing aids was not what I was lead to believe. Sadly all the hearing aids were way beyond my price range.
April 20, 2026
Unprompted review
Reply from Amplifon UK
Dear Margaret,
Thank you for your feedback. We are pleased to hear that you found the testing process thorough and the advice provided informative.
We are sorry, however, to learn that the trial period did not meet your expectations and that there was some confusion regarding what was advertised on social media. We strive to ensure that all information is clear and transparent, and we will review how this is communicated to avoid any misunderstanding in the future.
We also understand that cost is an important consideration. Our team aims to offer a range of options to suit different needs and budgets, and we would be happy to discuss alternative solutions that may be more suitable for you.
Please do not hesitate to contact us if you would like to explore this further.
Amplifon UK
Very good experience
Very good experience, your staff were very welcoming. The test was very thorough and I was given all the information required to wear my new hearing aids. The follow up meeting was also very good and the hearing aids were adjusted to suit my needs. Would recommend to friends and family certainly.
April 6, 2026
Unprompted review
Reply from Amplifon UK
Dear Tony,
Thank you for your kind feedback. We are pleased to hear that you had a very positive experience and that our team made you feel welcome. It is encouraging to know that you found the assessment thorough and that you were provided with all the information needed to use your hearing aids confidently.
We are also glad that the follow-up appointment met your expectations and that the adjustments made have suited your needs. Your recommendation to friends and family is greatly appreciated.
Amplifon UK
Very welcoming on arrival by the lady
Very welcoming on arrival by the lady on reception , and Steven was first class, explained everything well.
Could not fault my visit to Amplifon . I haven't made a decision yet regarding the type of hearing aid I would go for but will not go past Steven and Amplifon .
April 21, 2026
Unprompted review
Reply from Amplifon UK
Dear Alan,
Thank you for your kind feedback. We're delighted to hear you felt so welcomed on arrival and that Steven provided a first-class experience with clear explanations throughout your visit. It’s great to know you were so well looked after, and we appreciate your consideration of us while you decide on your next steps. Thank you again for sharing your experience.
Amplifon UK
Friendly welcome
Friendly welcome, polite staff, details of test explained clearly, outcome advice was also clearly explained.
Would recommend and will use should the need arise in the future.
April 23, 2026
Unprompted review
Reply from Amplifon UK
Dear Chris,
Thank you for your kind feedback. We're pleased to hear you received a friendly welcome and found the team polite and clear in explaining both the test and the results. It’s great to know you would recommend us and consider using our services again in the future if needed. We really appreciate you taking the time to share your experience.
Amplifon UK
A very thorough hearing test.
A very thorough hearing test by a knowledgeable audiologist, who was patient and kind.
April 22, 2026
Unprompted review
Reply from Amplifon UK
Dear John,
Thank you for your feedback. We're delighted to hear that you received a thorough hearing test and found the audiologist knowledgeable, patient, and kind. We really appreciate you taking the time to share your experience.
Amplifon UK
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