ABH Cosmetics Reviews 

Products are really good when I have used before. Sent an off colour product but was responded to very quickly and sent another with no issues at all.

Had to call the UK site after I accidentally ordered from the .com page and they were excellent! So friendly and helped me with my new order. Would recommend to call if you get stuck

Spoke to a guy called Dan who was super helpful when I had a problem with my order. Would have no problem contacting again if I have any issues. I know I’ll be well looked after 👍🏼

Exelent customer service. I received a broken product, which was most likely damaged in transit. When I reached out to them, they resolved the issue right away keeping me satisfied. Very plesent experience. I will definitely recommend Anastasia to friends.

Ania

I would recommend ABH. It was a pleasure doing business with them. Minor issue with my Purchase but after a fast response all issues were resolved. Leaving Feedback as I couldn’t be happier with ABH. They truly do look after their Customers and do their best to keep them happy. Thank you ABH!

Ordered a launch package on launch day but when the order arrived I only received one item. It took a while to get a response but once it was escalated, the remaining items arrived within 4 days. Love ABH, I own so many items so this little hitch won’t phase me from future buying!

I use the Anastasia Beverly Hills Dip Brow Pomade and I can honestly say it is a waste of money and when you first buy the product it works beautifully for about a week then it drys up and does not apply nice onto the eyebrows. It goes extremely patchy and makes your eyebrows looks unrealistic and slug like! I cannot stress enough about how DRY THIS PRODUCT IS!! If you want to sit and do your eyebrows for 3 hours and still get crappy eyebrows after then buy into this product!

Excellent customer service they were happy to solve my query straight away and had swift responses. They have a fantastic team!

Ordered on 27th of February on their UK site. Since there is written that usually they dispatch in 2-3 working days and one week later my order status appears to be still on the "being processed" phase, I got in touch with their customer service asking when they would suppose to dispatch my order and I only got back vague answers. Here is the conversation with them:

Q:[Date: 04 March 2019 10:33:22 GMT Hello,
thanks for answering. I've checked on your website and the order i placed on february 27th still appears being processed. How long do you think this will take to be shippend.
Thanks again for cooperation
Regards, Claudia]

A: [Date: lunedì 4 marzo 2019 14:43 Dear Ms Valenti,
Thank you for contacting Anastasia Beverly Hills. We would like to apologise for the delay in your order. As stated on our website the shipping window is subject to change due to increased order volume. Once your order has been shipped you will recieve an order confirmation email. We thank you for your patience and do apologise again for the inconvenience caused. If you have any further questions or concerns, please feel free to contact us at ... You can also call us at 0808 2083271 (Free landline) or +44 0 207 650 5303 (Calling from outside of the UK), Monday through Friday between the hours of 8:30 to 17:30 GMT. We will be happy to assist you in any way that we can.
Kirsty]

Q: [Date: 05 March 2019 12:08:21 GMT Hello,
thanks for getting back in touch. I understand there may take some extra time because of the reasons you explained, anyway it's a bit disappointing since this is not specified anywhere at the moment of purchasing. It would become really annoying - for instance - in case the order contains a gift and it would not arrive in time. At least I would be pleased to know the approximate timings. Regards
Claudia]

A: [Date: mar 05/03/2019 15:07 Dear Ms Valenti, Thank you for contacting Anastasia Beverly Hills.We would like to apologise for the inconveniences caused by this, as advertised on our product page, the shipping window for this item is subject to change due to increased order volume. If you have any further questions or concerns, please feel free to contact us at ... You can also call us at 0808 2083271 (Free landline) or +44 0 207 650 5303 (Calling from outside of the UK), Monday through Friday between the hours of 8:30 AM to 5:30 PM. We will be happy to assist you in any way that we can.
Daniel - Anastasiabeverlyhills.co.uk Customer Care]

They apparently are unable to answer without using pre-compiled sentences and this is not just disappointing to me, but I frankly feel like they're making fun of me, because answering like this is same thing of not answering at all. Plus when I placed my order it was stated anywhere about the delays in their website.

My bad I didn't check these reviews before I placed an order (otherwise I wouldn't have purchased) but I stupidly thought that such a serious and professional brand could provide a trustworthy customer service. I was clearly wrong.
Never again.

Wonderful products but shockingly bad customer service.
Amongst other things I ordered an ABH Haul of Fame eyeshadow vault during their Black Friday promotion.
I received the items and unfortunately the Modern Renaissance eyeshadow palette within one of the vaults was damaged.
I contacted them via their website immediately, explaining that the item was ordered as a special Christmas gift for my daughter and requested to return the damaged palette and have it replaced individually as returning the entire vault was not viable due to the item selling out within minutes and ABH therfore having no stock to replace the entire product.
I received no reply whatsoever.
I contacted them again exactly one week later explaining the situation once more and requested the same resolution, again I received no reply.
The website states that after filling in the online contact form they will contact you with 24-48 hours, 6 weeks later I am still waiting.
I had to withhold the gift, which was disappointing to say the least, and explain to my daughter after Christmas that despite spending a LOT of money on these products Anastasia Beverley Hills do not value their customers enough to address their problems nor even respond to their contact.
These may be "premium" products but unfortunately the customer service received, is far from 1st class, or is in fact non existent.
I have now had to open a PayPal dispute with the company which will no doubt have a less than satisfactory outcome as they will likely expect me to return the whole vault which being limited edition is not an option.
Therfore what am I to do ?
Purchase another Modern Renaissance palette which is undamaged to replace the damaged item at considerable additional expense to myself ?
I find this completely unacceptable and considering the brands reputation and obvious profit margins considering their popularity, find it all the more alarming that so little attention to detail is forthcoming from them.
The item I received was obviously damaged prior to shipping as the vault itself was packaged very well and no other items in my order received any damage whatsoever. Furthermore, the fact that it was only one pan that was affected from the 14 different palettes I ordered also suggests that it was simply a manufacturing issue with this individual item but this failed to be picked up by quality control before despatch.
Being that the item was limited edition and therfore a special purchase I would have expected better attention to detail.
I have bought a lot of expensive cosmetics and skincare from a lot of prestigious brands and have received better customer service from smaller independent brands than I have ABH.
I would love to recommend them enthusiastically, but unfortunately I can't.
I have no complaints regarding the products (other than the damage), the ordering process via their website, the delivery, nor the packaging, which was impressive on the vault itself and individually the packaging on their products I find personally very beautiful, however I wish that the customer service was on par with the actual items.
Unfortunately I will not order from Anastasia Berverly Hills again as it has been an extremely disappointing experience not just for myself but for my daughter who has been unable to enjoy her gift as I am still waiting to see if the damaged item will be replaced or refunded in order for me to repurchase it for her.
All in all a very disheartening experience and one that I certainly would not want to repeat.

** WOW **
Didn't think it could get much worse. EDITED to add that after the reply below I contacted the company via the supplied email address.
Their reply ????
Absolutely no response regarding my damaged item or return / replacement of said item, they simply offered a 10% discount code on a future purchase !!
Therfore I am STILL left with an unusable £43 eyeshadow palette from a £92 special edition set which is now incomplete.

Absolutely shocking behaviour and total disrespect toward the customers that keep them in business.
AVOID AT ALL COST !!!

absolutely terrible customer service. bought a product on dec 18th, was shipped on dec 20th, and never delivered. still no word from ABH after 2 emails, phone call, and instagram DM. i have lost all hope of even getting my product and will be looking for my money back.

if there is no remediation of this situation, i WILL not be buying from them again.

Unfortunately anastasia Beverley hills
I tried to contact the email you gave me with absolutely no response so what do you suggest now?

Absolutely awful. Ordered items in the Black Friday sale with express next day delivery - 2 eyeshadow palettes and they finally arrived today after 5 chasing calls - both damaged. Called customer services again and they said they will replace the items within 2-3 working days but I have no trust in them whatsoever. I was told I had been sent an email confirming this, but I haven't had anything come through. It's just an awful awful service and there's no communication from ABH or UPS. You're told to email their order address but no one ever replies to you. Please save yourself the stress and order from Cult or Beauty Bay as they have much better service levels.

I bought them on november the 25th. I haven’t received it yet.
It should be send to Spain. Checking DHL and Anastasias website it is lost in Belgium since 27/11/18.

I sent them an email - orders(at)anastasiabeverlyhills.co.uk
4 days ago and I received an automatic answer saying that they was going to tell me something within 24 hours, but I had no answer. I wrote them once again 2 days ago and they haven't even answered me.

I've filled in the form in their website but it is returned "Undelivered Mail Returned to Sender" (several messages, different days)

It's incredible. I WANT AN ANSWER!!!

Fantastic customer service! They made a mistake by sending the wrong lip vault but the issue was rectified immediately. Very happy with the way they dealt with it all considering I'm a very impatient person 😘😘

Terrible experience, will never order from ABH again or use their products.
Such a dishonest and unprofessional company.

I made a large order during the Black Friday sale and filled out all my billing/shipping information correctly (also made 12 other orders during the same period with other companies, with the same information and had no issues at all!)

The day after my order was received ABH emailed me requesting that I called to verify my identification, this was on a Friday so I was unable to call until Monday morning where I provided all the necessary information (because apparently, they could not match my details? even though they were correct) and the customer service rep said that the order was now confirmed and I would receive tracking information the next day.

I then received an email the next day saying one of my items were out of stock, but the other items were going to be dispatched soon. Then the next day my entire order was cancelled?!

I have now called ABH more than 5 times and have spent hours on the phone/on hold speaking to the customer service team. No one has offered any solution/answer to this mess and the reason why my entire order was cancelled even though I had done everything they asked for and gone through all the verification steps necessary.
I spoke to the supervisor (Vanessa) yesterday and she said she would call me back with a solution, never heard back from her and this morning I was on hold for 30 minutes before someone hung up the line. This is so unprofessional and has seriously left a bad taste in my mouth.

I then called back and found out Vanessa is actually the supervisor, who is obviously incompetent/unequip for this position as she is dishonest and unable to actually provide any service to customers.

While ABH has great products, I will never order again from this website. The best that they could do was tell me to reorder all the products, even though I won't receive them in time for Christmas and I will likely need to go over this terrible ordeal again.

I have heard of other people having similar experiences so I think its best to stay far away from ordering directly through ABH and if you must, just go through Sephora or Ulta.

Never again.

I received a damaged eye-shadow palette so I contacted customer service.
I received a reply telling me they had sent another one to me.
I replied straight away asking why I wasnt asked if I wanted a replacement or a refund.I didnt want a replacement as this was for my daughters birthday and I had to go elsewhere and buy it when it arrived damaged and it would not have been here on time if I had got a replacement !
So this company actually made a decision for me !!!I
I messaged customer service straight back when they told me they had sent another to me and I asked them why they had made a decision for me and I asked them to send me a pre paid return label so I could sent it back when it arrived and have my money refunded......I am STILL waiting on a reply !...This is not good enough .Such a very simply thing to do....to ask a customer do they want a replacement or a refund......very poor customer service !!
UPDATE!.....I RECIEVED AN EMAIL FROM THIS COMPANY TELLING ME THE REPLACEMENT ITEM THAT I NEVER WANTED REPLACED BUT WAS NEVER GIVEN THE OPTION FOR A REPLACEMENT OR A REFUND HAD BEEN DISPATCHED AND THEY ACTUALLY WANTED ME TO PHONE THE COURIER AND ASK THEM TO SEND IT BACK TO THEM !..SO....AFTER RECIEVING A DAMAGED ITEM AND NOT BEEN GIVEN THE OPTION FOR A REPLACEMENT OR A REFUND THEY FURTHER INSULT ME BY ASKING ME TO PHONE THEIR COURIER TO SEND THE REPLACEMENT BACK !!!..THEN....WHEN I TOLD THEM HOW APPALLED I WAS...THEY ASKED ME TO REFUSE THE PARCEL SO IT WOULD BE SENT BACK AND THAT MEANT MAKING ME WAIT AND WAIT AND WAIT FOR MY MONEY BACK !.....A HUGE COMPANY LIKE THIS AFTER FAILING SO MISERABLY HAS MADE ME WAIT AND WAIT......AND...NOT ONCE DID I GET ANY APOLOGY FOR NOT BEING GIVEN THE OPTION OF A REFUND...THEY SIMPLY MADE A DECISION FOR ME AFTER RECIEVING A DAMAGED ITEM !!..SO TOTALLY UNPROFESSIONAL.... NO IDEA HOW TO TREAT THEIR CUSTOMERS WHEN THEY FAIL TO PROVIDE A SERVICE THAT THEY CLAIM TO PROVIDE....AN ABOLUTE SHAMBLES...BE VERY WARNED BEFORE YOU BUY FROM THIS COMPANY !!

UPDATE !!! TEN DAYS LATER AND ABH STILL HAVE NOT SORTED OUT THIS MESS!!!....THEY ACTUALL ASKED ME TWICE TO PHONE THEIR COMPANY TO STOP THE REPLACEMENT THEN THEY TOLD ME I WOULD BE CHARGED FOR RETURN POSTAGE AND HANDLING FEES AND IT WAS THEM WHO DIDNT GIVE ME THE OPTION OF A REFUND ! I AM WAITING ON A REPLY AFTER EMAILING THEM 3 TIMES OVER FIVE DAYS !!!..i HAVE NEVER EVER EXPERIENCED ANYTHING AS APPALLING AS THIS WHEN SIMPLY BUYING SOMETHING ONLINE !!

Bought two lip vaults in the Black Friday sale, waited all most two weeks and only received the light kit. Probably will only be offered a refund but I’m not impressed at all as I should have the product I paid for. They aren’t even attempting to fix the problem of the messed up orders and trying to dish out refunds instead. We just want the right orders. A lot of hassle for the £124 I spent.

I ordered an eyeshadow palette in the Black Friday sale. The first time I tried, the site showed me a “critical error” and told me to try again. I received no order acknowledgement via email, so I did indeed try again and this time the order went through; and I received an order acknowledgement and “welcome” email (this is the first order I have placed with ABH). Later on Friday, I received two order processing emails so I immediately contacted the company to report the error. No one replied. I have been charged twice. Despite numerous emails and messages on social media, I have only just received a message back from them - FIVE days after my original email. It is an entirely unacceptable generic “Dear Customer” response which does not address any of the points I raised and simply says “we can’t cancel orders when you have changed your mind”. Clearly no one read what I wrote, or they simply don’t care. First and last order for me. I work for a cosmetics company myself, we would be ashamed to offer this level of “service”.