ABH Cosmetics Reviews 

WORST CUSTOMER SERVICE EVER!!!!!!!!!!

I placed an order on 29-09 and fastly noticed that i did not fill my house number. Tried to contact Customer service 3 times and was advised to contact DHL after the orders been shipped. I did that, and DHL noticed the problem, but told me that I had to contact the sender.

I tried to contact ANASTASIA BEVERLY HILLs again, but the international number does not work and when i fill online form, people only send me automatic and random answers that do not solve my problem AT ALL!!

Who is running this company?

Maybe stop spending so much time on Instagram and actually ship orders out. I recieved my order end of Jan and everything I got was wrong. Horrible quality, I could have got drug store for much cheaper. This is exactly when these people think they are real celebs and forget to work.

I’ve ordered it on the Uk Website. I got so many problems with the customer service and dhl . They gave my package first to an unknown neigbour . Without to hand it
To me or let me sign it on my own. I’ve been on holidays so they could wait till I’m back. I’ve called many times the customer service which was quite expensive too. I’ll not further you t order by this online shop .

First time I have ordered with this company and will definitely be the last. I placed and order over a week in advance of my partners anniversary as a gift. When the item had not arrived I called the delivery company and they had attempted delivery but had not been supplied the first line of address (I had entered it correctly!).I'm annoyed that I had to chase this up, both Anastasia and the delivery company had the telephone number supplied and chose not to bother to ring it. The delivery companies excuse was that the drivers do not have company phones, when I asked why the depot hadn't called me they could not give me an answer (the attempted delivery was 2 days before so had plenty of time). I called to sort this out and the person was actually patronising me! I asked to speak to the person in charge and they were conveniently in a meeting and I was told I would be called back as soon as they were out. So obviously they did not call me back, so I called again the next day this time, this time I was rudely spoken to by "Seleena". I actually asked "what is wrong with you there, do you all hate your jobs?". Again I asked to speak to the person in charge, again I was told I would be called back. This time I ACTUALLY GOT A CALL BACK! and spoke to "Anthony" this time. I explained the situation and got the robotic "Hello We would like to sincerely apologise about any inconvenience." That was it? I asked how heartfelt that apology could possibly be when they have no idea what was said in those phone calls? He said he would listen to the phone calls and come back to me within the next few days. That was a week and a half ago.

This is supposed to be a premium brand and the service is part of that. We've paid and premium price so I expect the service to go with it. I feel like I've entered a gourmet restaurant paid £60 for my mains and been served a big mac!.

So I've just had a Facebook chat and the call centre are supposed to call me tomorrow, unless they can perform some sort of customer service miracle I WILL NEVER ORDER FROM THIS COMPANY AGAIN. Expect the the robot reply below:

"Hello We would like to sincerely apologize about any inconvenience."

**UPDATE**
So I did actually get a call back from someone in the UK. They were apologetic and very nice. They offered me 10% of my next order which I declined as I don't think is fair or adequate. I certainly will not be buying anything else from Anastasia, what a shame.

Just ordered the new Amrezy Highlighter on the UK ABH site and I'm very impressed.

The product itself is the same formula and shade as the previous 'So Hollywood' highlighter but this is exactly why I wanted it.

The postage was free and they use UPS for delivery who are always quick and reliable.

I didn't have any problem with getting my order, but I have sent several e-mails over the past 2 weeks at least asking for a return label and have gotten no reply. nothing. zilch. not even a confirmation that they got my message. I almost feel like it's done on purpose so the return window will run out which is pretty horrible. And it's not like I can just send it back on my own dime because the website doesn't give you any return address. All around I'm really disappointed that I'll be sitting on products I don't want just because ABH either can't figure out its customer service or is scamming people who didn't want to create an account.

I place an order with ABH for two Contour Kits and a Glow Kit on 24th November, the parcel was received almost two weeks after without the two Contour kits included, having emailed ABH following the fact that the items I ordered were not received I was told that the items would be delivered to me - great!

I then have to chase ABH again one week later as I did not receive any confirmation about the dispatch of these products nor did the products arrive. I was only then told that the items were not in stock.

If at the time I had to get in touch with ABH to request that the products that I ordered and did not receive were out of stock this should have been communicated, on a similar note, if these items were in stock on the day that I requested the items again (and received conformation they will be dispatched) then the items should have been dispatched that day. The fact that I had to chase ABH one week after getting in touch with them to request my missing items to then be told they are out of stock and they will just refund the money is not good enough. I took advantage of the "Black Friday Deals" and as such spent over £100.00 on products in two separate transactions, to order these products again would mean that I am not getting the same deal as before and add a further delay on the delivery of items, of course I would not be in a hurry to order from this site again as I would be concerned that the same would happen.

Since receiving them email I have checked the website which confirms the Contour Kits that I wish to order are in stock? This of course confuses me further.

I do not want the refund that was previously offered I simply want the products that I ordered for the price that I ordered them at (doesn't seem too difficult to sort out)

Placed my order on the 27th of November and didn’t receive it till the 9th December! Emailed numerous times as it was still saying being processed and all I got back was automated emails so I decided to ring them and they said it was delayed due to it been Black Friday although I did some digging and a few people have had to wait 10-13 days on a normal day! I think it’s a bit ridiculous considering how much money the company makes! Just glad I got my item in the end, wouldn’t order again though unless I wasn’t bothered about waiting 13 days.

I placed my order on Black Friday, and while the site suggested it would take long to process it, I received it super quickly. I could not praise the company more!

I placed my order on the 28th and it’s still not been sent out! Just keeps saying it’s been ‘processed’ and I’ve emailed numerous times, all I keep getting is automated emails back! They told me it takes 2-3 working days to ship packages excluding weekends yet my item hasn’t even left the store yet! Not happy, if I’d of known it would’ve took this long I would of just ordered from beautybay. All this money the company makes and the delivery services are SHOCKING!

Excellent customer servicer and products!

Finally ordered from this site due to a great promotion (3 for 2 on lipsticks) and had no problems at all.
The products and website are genuine; I do not understand the poor review suggesting otherwise.
I normally buy ABH products from other beauty sites just for convenience but with the promotion I couldn't resist. And I'm glad I didn't! I ordered enough for free delivery (over £25) and expected to wait a short while but my package came in less than 4 working days. All the products were packed nicely and had no issues with delivery or ordering.

So happy we can now get ABH in the uk! :-)

Had a very unpleasant and frustrating experience with ABH.
I placed an order way back in march for the new glow kit. It arrived damaged, when I told the company the customer service been very helpful and they sent me another one. But sadly it was received damaged again. Emailed them the pictures of the damaged items on both occasions. They cudnt send me another one, instead they refunded the item for me. I was ok with that so far re:refund but sad about not getting the item in one piece.
During all this process I had to pay the additional shipment taxes of >£18 twice, so nearly £40.00 which is a lot of money. Had to pay all that and sent them the invoices for refund. They agreed and explained it will take 3-5 business days for the amount to reach my account. It's been nearly 2 months and a trail of email correspondence but still I'm waiting for the refund.
Extremely disappointed with the company and will never buy anything from there ever again neither will recommend anyone to shop from their website.
Will keep on chasing my refund as I'm not responsible for the damaged cosmetic piece they sent me.