Angelmobility Reviews 

346
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, such as wheelchairs and rollators, for their excellent quality, lightweight design, and comfort, making a significant difference in mobility and daily life. The service is frequently highlighted as impressive, with many appreciating the prompt communication and efficient order process from start to finish. Reviewers are particularly satisfied with the fast and often next-day delivery, noting that items arrive well-packaged and as described. However, some customers also noted issues with delivery services, experiencing delays and poor communication from couriers, or receiving damaged items. A few other people also felt that product information could be more comprehensive, or that customer support could offer more tailored solutions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, value,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt and quick delivery... See more

Quality

Customers consistently note positive experiences with quality, praising products as well-built, durable, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a travel wheelchair for my mother who has Parkinson’s. Found one online had a few questions so telephoned and spoke to a very nice gentleman who was very helpful and knowledgeable. Placed the o... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the produt i feel much more confident with this rollator i fell many times with my other rollator as the old one when hits uneven ground jilts and i end up falling over.with the new... See more

Rated 5 out of 5 stars

I needed a wheelchair for my special needs Daughter who had just fractured her ankle. Very impressed with the service and communication, wheelchair was in stock as advertised and dispatched for deli... See more

Company replied

Rated 5 out of 5 stars

Wheelchair delivered promptly. Unfortunately, the wheelchair never got to be used as my mum passed away before she got the chance. Return was easy to arrange. Refund was a little delayed due to som... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Angel Mobility was established in 2006 with the sole aim of providing our customers with affordable high quality mobility and daily living aids. Our goal is next working day delivery if ordered before 1pm. All our new products come with 12 months warranty, during which time we shall repair or replace your goods free of charge. We stock lightweight wheelchairs, walking aids, incontinence products, disposable gloves, mobility scooters, power wheelchairs, rise and recline armchairs etc.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(346)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The order process was really simple

The order process was really simple. A confirmation of the order was sent very quickly and the order shipped out next working day as described on the website. I was kept informed of the delivery. Arrived promptly and was as described. Delighted with the wheelchair ordered and the service provided. Definitely would recommend this company.

July 6, 2025
Rated 4 out of 5 stars

The wheelchair and seat pad are great.

The wheelchair and seat pad are great.
One star removed as the two items were ordered separately at the same time, one order No apart, but arrived a day apart. It would have been useful if the wheelchair 'page ' also suggested the seat pad as an additional accessorie.

June 29, 2025
Rated 1 out of 5 stars

No wheel chair no money no replay from this company

Subject: Urgent Complaint – Wrong Item Sent, No Delivery, No Contact
Dear Company
Email come on Monday next day delivery order #4462 is Friday and still no item!
I am extremely disappointed with my recent order experience. I placed an order for a wheelchair and tried to contact you just a few minutes later to request an upgrade to a better model , cancel order. Unfortunately, no one responded to my request, and the chair was sent out anyway. Over 7 days and no one contacted me and no chair.
To make matters worse, the item never arrived, yet I have been charged for it.
I am now about to travel in 2 days! and do not have the wheelchair I urgently need. This situation is unacceptable and has caused me serious inconvenience.
Please contact me immediately to arrange either:
• A full and prompt refund
• Or an urgent solution to provide the correct wheelchair before my departure.
I expect this to be resolved as soon as possible. Please confirm receipt of this message.
Kind regards,

June 20, 2025
Angelmobility logo

Reply from Angelmobility

We apologies for the issue. A full refund has been issued.

Rated 5 out of 5 stars

Aerolite Four Wheel Rollator

Purchased direct from their website, straight forward online purchase. Super quick dispatch and delivery. The Aerolite Four Wheel Rollator came fully assembled and only required to adjust grip height based on user requirements. First impression a very well made, simple folding mechanism and easier to maneuver for storage due to light weight.

June 20, 2025
Rated 5 out of 5 stars

Angel website easy to order off

Angel website easy to order off. And they delivered 24 hrs laters.
Only used wheelchair couple of times so far. But it nice to push and my son seems comfortable sitting. Luke style of wheelchair it doesn’t look like medical equipment, more stylish and red padded seating makes it look modern

June 17, 2025
Rated 5 out of 5 stars

Lightweight scooter

Scooter is lightweight and easily fits in the boot of my car. Battery removes easily for charging and is not heavy like other scooters I’ve had in the past. I would highly recommend this scooter

June 9, 2025
Rated 5 out of 5 stars

Exactly what we wanted.

Exactly what we wanted.
Very prompt delivery and just the back strap to fit. Surprisingly weight is lighter than size would suggest. Tyres absorb all vibration from pavement and road surfaces which is worth five stars in itself!

June 7, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look