Anglesey Marine Supplies Reviews 

86
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Ordered a dinghy boat trailer and then nothing despite continuous emails Cancelled the transaction with my bank and got a refund that way

Rated 1 out of 5 stars

Tried to cancel order, was told it was sent, repeatedly asked for tracking number, received tracking number 2 days later and it showed item hadn’t been sent. Item arrived, extremely poor construction... See more

Rated 1 out of 5 stars

Unless you can wait forever and enjoy listening to excuses then probably best to go elsewhere. Still haven't got my complete order after 35+ days. Have got the credit card company involved for a... See more

Rated 1 out of 5 stars

I ordered their Boat Trailer Lighting Board Arms for £100 including brackets, the item I received looks nothing like the picture, has no right angles, poor and excessive welding with lots of sharp fin... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Dinghy launching trolleys, boat trailer rollers, boat trailer parts, outboard engine brackets,boat seats, boat navigation lights, boat bilge pump-boat covers, boat seats and boat fenders all in stock.Boat parts uk, packed with boat stuff for every need...


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1.6

Bad

TrustScore 1.5 out of 5

86 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(86)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

NO STOCK

I ordered 2 gul life jackets as all sizes available, I received to solas jackets which were not what I ordered and substandard for my needs, i holiday near the business address and arranged to collect the correct jackets. On my arrival at a small holding which was run down he stated he didn’t have any but he was still advertising all sizes for sale. He has a truck back with a few trailer bits in. He has to no stock, he cannot honour orders made. I would not part with any money with this seller unless he physically handed me the goods.

June 1, 2021
Unprompted review
Anglesey Marine Supplies logo

Reply from Anglesey Marine Supplies

Hi Andy

I dont know what you have based the feedback on and I dont appreciate my home being called "run down".

Also my stock is not in the back of an old wagon, that is purely a store at the side of the house for various items some of which were from the house build.

You obviously didnt notice the 250sq metre building 100 metres down the road on the same side, it was just easier to put in the container at the time than walk down.

Btw I do have stock, quite a lot in fact. Also my supplier who is a good friend carries about 2 million pounds worth in stock. Totally unsure why you would question my trust as I gave you my address to call and gave an immediate refund on the mistake. BTW the new jackets arrive in this week so when the advert reappears I can honour orders thank you.

Rated 4 out of 5 stars

Got there in end

Hi I wrote a bad review before as I had not had my goods and could not contact seller by e mail or phone. Now my goods did arrive when he said and I'm quite happy it appears he is overwhelmed with orders .Paul moore

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Bathing platform

I found a bathing platform for our boat on FB market place, at first not realising that it was being sold by a company ( not that it really mattered to me as it was at the right price) Phil did send an invoice through quite quickly, which was a little unusual. As the name of the company was on the invoice, I thought it prudent to do a little google search. I found a few of the reviews a little disconcerting, so rang the owner of the business ( Phil) and had a chat. I suggest that a pay via PayPal which he doesn’t unfortunately accept. I didn’t feel completely comfortable paying the invoice given the negative reviews on here. Phil did suggest another solution, that he sent me the goods and I pay when I received them, to which I agreed. I found that he communicated well and listened to my concerns, and worked with me to find a viable solution.

I will not hesitate in the future.

May 24, 2021
Unprompted review
Rated 4 out of 5 stars

Bought bracket online for shipment to…

Bought bracket online for shipment to me in Denmark. Came to find out that post Brexit VAT (25%) would result in prohibitive overall price. Quickly cancelled, but my payment had gone through my bank already. I asked about time needed for refund to go through, and it was arranged and went through within a couple of days.
I had not read the reviews here at all. My experience was ok. I am speculating that perhaps this is a small enterprise (as is my own) and the owner works hard to keep up with things; this might explain the mixed experiences reported in Trustpilot. Just speculating. I would buy again here.

April 16, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE !!! Phil has effectively STOLEN my money!

DO NOT USE !! Phil has effectively STOLEN my money! I 'purchased' two life jackets from him, which he then said he could no longer supply so I asked for my money back. Despite numerous emails and promises to refund my money, I was still waiting over a year later so was left with no option to take him to the small claims court! I agree with the previous poster, and only wished i had read their review - AVOID LIKE THE PLAGUE!!!!

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Contacted him re snipe trailer rollers, straight away he sent me an invoice. I paid, nothing received and no tracking info, I had to do a charge back on my card. He then eventually sent me an email apologising for not sending items different to what I had ordered. He had also sent the same email to other customers, their address was on my email, so I contacted them, and they confirmed they had received nothing,and were struggling to get a reply, oh and I still have those emails, so I challenged him and asked for a refund, which to be fair he did refund, but I had also put a charge back on my card. Not the most reliable in my opinion.

March 30, 2021
Unprompted review
Anglesey Marine Supplies logo

Reply from Anglesey Marine Supplies

When was this, I havent had any charge backs at all. Please email me so we call clarify this.

Rated 5 out of 5 stars

Phil was great communicator and helped…

Phil was great communicator and helped me to buy the new Fulton jockey wheel on line and no issues.
It was so easy to buy.
Equally, the jockey wheel is great quality and a breeze to fit to my trailer.
Well done Phil.
My mate wants one now.

Will def buy again from Anglesey Marine Supplies

March 24, 2021
Unprompted review
Rated 1 out of 5 stars

Very Poor Response, no shipment in weeks.

FRAUDSTER ALERT!!!!!!

I would give ZERO stars but not possible. This person is a one man band. Purchased a outboard bracket is FaceBook and paid via his payment system. He has not responded to my emails. His mobile number only goes to his voicemail and he does not return any calls.

UPDATE after Phil response: Changed the above review to reflect the recent events.

Phil, thank you for your response. I can confirm I have had a refund today. However, it is your communication which is very poor, hence why I thought I was being scammed. Until this review, it had been weeks from ordering, sending you numerous messages asking where the outboard bracket is, to you now only responding to this negative feedback, of me stating you are a scammer. The goods were never shipped from my order placed weeks ago, which you have now proved. You may have a tracking number, but this is not proof of shipment as it states on Hermes tracker, not handed to courier. From this review site, you may not be a scammer, but I can see I'm not the only one who has had a very poor service from your one man band company. However, thanks for refunding after this review. Hope you take this review and learn to give better service.

March 1, 2021
Unprompted review
Anglesey Marine Supplies logo

Reply from Anglesey Marine Supplies

I am not a fraudster John and have not blocked you either, in fact i have sent you both an email and a facebook message. Wish you had checked those before leaving a review. You have not sent me any emails at all in fact I have found it difficult to contact you !! Because you have not replied to my emails or facebook messages I have had to cancel the order and refund, we dont "rip" people off. Also you will notice that the item was indeed sent and you also had a refund!!. You had actually messaged me at 10am with just an enquiry email as to where your goods where and before I could answer on the same day left this review, that isnt "having trouble with someone".

Rated 1 out of 5 stars

Ordered and paid for an outboard…No Bracket !

Ordered and paid for an outboard bracket a month ago.
Phil took the money straight away and got an email back a day or two later to say it had been shipped (to Dublin)
Two weeks later I paid another demand (foolishly) for £10 postage excess to Ireland, so I knew then it hadn't been shipped.
Two weks further on now and phil has only rep\lied to one of my emails telling me "it's on the way and he'll send tracking number"
Despited repeated requests Still no tracking number and still no outboard bracket.
His Phone is never answered and e-mail replies are almost nil and totally unsatisfactory.

Phil is either a total messer or a total crook - I hope it's the former ??
Philip Watson 00 35386 255 0655

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

I fitted my new sand skiper yesterday…

I fitted my new sand skiper yesterday it was easy to fit and really good quality. What brilliant idea this product is .I will now be able to push my trailer and boat along the sand straight into the see .Saving me lots of money in boat launching fees. I first so this launching idea on youtube. The video clip is called (How to launch a boat in the surf.) I was that imprest with the idea .I searched the internet straight away.Anglesey Marine supplies was the only place I could find one in the uk.I was not disappointed excellent quality and great friendly customer service too.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I messaged to say I’d changed my mind and wanted something else instead. Order was updated without fuss. Arrived well packaged. Many thanks

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Folding Dinghy Launch Trolley

I ordered a folding dinghy launch trolley on 16 Jan 21. Phil kept me updated regularly as to its status and it was delivered on 11 Feb 21, the wheels coming separately 5 days before. It came very well packed and is extremely robust and well-built (by hand, to order, made in the UK for a very reasonable price). I'm very happy with the product and the service.

February 11, 2021
Unprompted review
Rated 4 out of 5 stars

Remote cables

Ordered a pair of remote cables from phil at a very good price. although they took 10 days to arrive i was happy with my purchase, cables were what i ordered and undamaged and in new condition. Would order again from phil no problem.
Thanks phil.

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Front Tender Dolly

Front Tender Dolley. I found the dolly on the website after searching high and low for a solution for lifting the front end of tender for moving long distances. The product is well made and arrived promptly. Communication has been good and I would buy from them again or if I had a need for a specially fabricated piece of kit I would go to them first. Excellent product and service.

January 20, 2021
Unprompted review
Rated 1 out of 5 stars

Unbelievably incompetent operator!

Unbelievably incompetent operator with very poor customer communication. Runs his business to suit himself and not his customers. Some of the parts supplied needed considerable rework to be fit for purpose. (Boat trailer components purchased through a Facebook advertisement).

Other suppliers offer better quality at similar or better prices.

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Above and beyond fixing a supplier issue.

Impatience in my part saw me give a bad review below which is in process of being removed and apology sent.
Anglesey marine went way out of his way to make amends for a supplier issue. Sent me an alternative free of charge.!!
I would recommend his services and will post this on the various boat groups I'm in ..
Please be patient in correspondence.. a busy man .
As I should have been. You will get your goods and they are good quality.. . Thank you Phil.

December 18, 2020
Unprompted review

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