Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
Company replied
We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
Company replied
Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
Company replied
Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication !
Prompt reimbursement of vet fees.
Communicated often informing me of the ongoing process.
August 13, 2026
Reply from Animal Friends Insurance
Hi Brian,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Our claim was paid quickly and in full
August 13, 2026
Reply from Animal Friends Insurance
Hi Jacki,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Claims dealt with promnptly
As usual quick efficient service,especially good for older people on a limited budget
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Jones,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Very prompt response to my claim
Very prompt response to my claim, and good customer service regards phonecalls I made to clarify my policy.
August 13, 2026
Reply from Animal Friends Insurance
Hi Christine,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
I have always found Animal Friends to…
I have always found Animal Friends to be very polite , knowledgeable, and have helped me with various problems etc
I would recommend them to people looking who to use to insure their pets.
August 13, 2026
Reply from Animal Friends Insurance
Hi Pauline,
We are so pleased to hear this, thank you for your review and recommendation.
All the best,
Becky - Animal Friends Insurance
Always quick when the claim has been…
Always quick when the claim has been sent by the vets
August 13, 2026
Reply from Animal Friends Insurance
Hi Mark,
Many thanks for your review.
All the best,
Becky - Animal Friends Insurance
I honestly don't know what I would do…
I honestly don't know what I would do without animal friends. They reimburse me quickly and with the health challenges my rescue girl has faced, It's been such a big help.
August 13, 2026
Reply from Animal Friends Insurance
Hi Trish,
We are pleased to hear that we have been able to help, thank you for taking the time to leave a review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Joanne,
We are so pleased to hear this, thank you for your review.
All the best,
Becky - Animal Friends Insurance
Hassle free when putting claims through…
Hassle free when putting claims through at these anxious times when your pet is unwell.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Mrs Hughes,
Thank you for your review!
Best wishes,
Becky - Animal Friends Insurance
Great service, highly recommend.
Very easy and quick to speak to someone on the phone, claim was dealt with promptly and money in my bank account a few days later. Great service.
August 13, 2026
Reply from Animal Friends Insurance
Hi Ruth,
We are delighted to hear that you are happy with the service provided, thank you for your review and recommendation.
Take care,
Becky - Animal Friends Insurance
Very straightforward when needing to…
Very straightforward when needing to claim and done promptly too
August 13, 2026
Reply from Animal Friends Insurance
Hi Rachael,
Many thanks for your review.
Best wishes,
Becky - Animal Friends Insurance
My boxer is 1 year old and she needed…
My boxer is 1 year old and she needed surgery for a lump excision. The vets we use used the portal at Animal Friends and the claim was quick and efficient and the money was put into our bank no problem.
From my experience I would recommend this company. My sister used them also on her 2 Boxer dogs and they were excellent with her also.
August 13, 2026
Reply from Animal Friends Insurance
Hi Vicky,
We are so pleased to hear that we were able to help during this time, thank you for your review and recommendation.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Mr Bissex,
Thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Mark,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Quick response to claim
August 13, 2026
Reply from Animal Friends Insurance
Hi Susanne,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
They are always prompt in responding to…
They are always prompt in responding to claims and paying out.
August 13, 2026
Reply from Animal Friends Insurance
Hi Sue,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Ashley,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Fast and efficient with payment
Fast and efficient with payment. No problems .would recommend
August 13, 2026
Reply from Animal Friends Insurance
Hi Leigh,
Many thanks for your review and recommendation.
All the best,
Becky - Animal Friends Insurance
Quick no nonsense payments
August 13, 2026
Reply from Animal Friends Insurance
Hi Linda,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.