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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its smooth performance, quick booting, and ability to handle various tasks from schoolwork to gaming. Many people appreciate the solid build quality, clean cable management, and professional appearance of the PCs. The staff is frequently commended for their helpfulness, expertise, and friendly demeanor, with many reviewers noting the personalized approach to customer service. The overall user experience, from the initial setup to ongoing support, is described as easy, seamless, and efficient. However, some customers also noted issues with order fulfillment, including long delivery times and a lack of communication regarding order status. A few people reported receiving damaged products due to poor packaging or experiencing problems with components like Wi-Fi adapters. There were also isolated instances of incorrect parts being installed or difficulties with initial PC setup.

What people talk about most

Product

Clients share positive opinions on product. Many customers are very satisfied with their purchases,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the helpfulness... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the entire process, from... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more

Rated 5 out of 5 stars

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

The pc is amazing, however...

The pc is amazing, however, for seemingly no reason at all, every few hours the pc restarts itself and I have yet to find a solution, however, besides that, the pc is wonderful and works very well and is able to run stable, however that 1 issue is what is stopping me from giving 5 stars

April 8, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello James, thank you for bringing this to our attention. We definitely want to get those restarts sorted out for you. In case you were unaware, your order comes with lifetime tech support. I'm going to reach out to you via email now, and we look forward to getting this fixed up.

Rated 5 out of 5 stars

My new computer is beautiful

My new computer is beautiful, silent and powerful. I could not be more pleased. They followed up with a personal phone call after a couple of weeks to make sure I was happy, and answered a couple of questions with very helpful answers.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Worst pc I have ever got pc runs so…

Worst pc I have ever got pc runs so slow I can’t play my games without having issue with downloading it not running good fps and I can’t even play a simple game like valorant what a joke.

April 6, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at Support@ApexGamingPCs.com and we'll 100% get this fixed up.

Rated 5 out of 5 stars

Personalized and thoughtful

It was very personalized- they asked what programs we’d be running and what we exactly we needed. Never made us feel dumb for not understanding something. Explained everything very well.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Asked a question, got the red carpet!

I used their chat to ask about a hard drive and they went full ham on me. Detailed instructions, pictures, links to HDs that work and accessories I might need and a invite to a video call if I needed help installing it.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

A small bump in the road, but overall very good service

The constant feedback and being able to talk to someone whenever i had questions was a big positive to me. I got a little worried when i was making payments but had no tracking number or evidence of my computer even existing but after a couple weeks, i got a tracking number and had my computer within the next week. And the computer works wonderfully, exactly what i wanted and needed out of a gaming PC.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Worse pc ever do not buy uses older…

Worse
pc ever do not buy uses older parts and wants a outrageous price for it the pc doesn't last for shit and it boot loops even after you've trouble shooted multiple times you're better off getting a pcs from Facebook than this garbage pc

January 11, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi there,

We’re really sorry to hear about your experience — that’s definitely not the performance we expect from our systems.

We want to clarify that we only use brand new components in all of our builds, and every PC is thoroughly tested before it leaves our facility. Based on what you’re describing, it’s very possible the issue is related to the CMOS being reset during shipping, which can sometimes cause boot looping. The good news is that this is typically a quick and easy fix.

It does look like we hadn’t received any prior contact from you about this issue, so we weren’t aware you were experiencing problems. Every system we sell includes lifetime technical support and is backed by a warranty, and we’re always here to help — we just need customers to reach out so we can step in.

We’ve sent you an email and would really appreciate the chance to work with you directly to get this resolved as quickly as possible. Our goal is to make sure your PC is running exactly as it should.

Rated 5 out of 5 stars

My experience with Apex has been… phenomenal


My experience with Apex has been fantastic. You’re customer service people were always readily able to answer my questions, you’re prices were the best I’d seen given the current circumstances, and the rig has worked phenomenally.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Apex Is One of A Kind!

Apex Gaming is absolutely a solid company and they take care of their customers in a way I’ve never experienced. They get ahold of you as the PC is being built and let you know what’s going into it and what upgrades they’d recommend you to buy solely at your own discretion of course. The customer service is one of a kind and will walk you through step by step how to take care of issues with your PC at any given moment. Very great buying experience and would absolutely recommend it to anyone looking to buy a pre-built system.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Purchasing was smooth and easy, customer service was excellent, shipping was quick and had no complications, and assembling the wires was super easy.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Replaced Mother Board. Be very wary

If I could rate this less I would. This team was great until a mother board ethernet driver went bad. I offered to replace the board rather than shipping the computer back and waiting forever to get it turned around. So I paid for the new board with the indication it would be credited when the old one was returned. After waiting well over a month+, I get a note from them that the original mother board was damaged and credit would not be forthcoming. When the board left my possession the damage to the board was not there. Yet it was shipped in the same container and paced the same as the replacement board. with yet another $800 investment in a $6,000 computer, I am of the opinion that I was taken for a ride. I an not a happy customer.

March 24, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been.

To clarify a few important points, the deposit for the replacement motherboard was $230, not $800. This deposit is refunded once the original component is returned in a condition that allows the manufacturer to process it under their replacement policy.

In this case, the returned motherboard unfortunately had extensive physical damage to the interior of the CPU socket. This type of damage makes the component ineligible for manufacturer replacement. It’s also important to note that the motherboard was received by us with the protective plastic socket cover still in place. Because of this, the damage could not have occurred during shipping, as the cover would have prevented any contact with the socket pins in transit.

We absolutely do work with customers to file shipping claims when damage occurs during transit. However, based on the condition in which the board was received, this was not consistent with shipping-related damage.

We strive to be as transparent as possible with our replacement process and policies, and we regret that this situation did not meet your expectations. If you would like to discuss this further, we’re happy to review the case with you again and answer any remaining questions.

Rated 5 out of 5 stars

Apex Gaming PCs is hands down the best…

Apex Gaming PCs is hands down the best system builder I’ve encountered. After dealing with several major brands, Apex stands out for their superior build quality and 'elite' support. A huge shoutout to Robert H. for his incredible customer service he was responsive, professional, and went above and beyond. My PC is running flawlessly; I won’t be shopping anywhere else.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great new PC

Packaging was sturdy and professional and communication was great. Couldn't be happier with my new PC.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Will not power on

PC was delivered late and will not power on out of the box. I am pretty savvy and they are giving me the run around asking the normal IT questions, did you try a different outlet, etc. I told them 3 times I tested different outlets, different cords, different locations and it will not power on. I was delivered a $1400 paperweight...

March 16, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

We’re really sorry to hear about your experience—this is absolutely not the kind of first impression we want you to have.

After reviewing our support history, we were only able to find one instance where we asked about trying a different power outlet. We understand how frustrating it can feel to be asked basic troubleshooting questions, especially when you’ve already taken those steps. That said, when a system isn’t powering on, it’s critical for us to verify each part of the power chain to rule out any external causes before moving forward with deeper diagnostics.

We want to reassure you that your PC was fully tested and confirmed to be working properly before it left our facility. However, issues can occasionally occur during shipping, and we take situations like this very seriously.

At this point, we’ve already initiated a return for repair so we can get hands-on with your system and resolve the issue as quickly as possible. Our team will prioritize your case to ensure your PC is repaired and returned to you as fast as humanly possible.

We truly appreciate your patience and the effort you’ve already put into troubleshooting. We’ll make this right.

Rated 2 out of 5 stars

All that time and it doesn't work right

It took a very long time to get, which with the RAM shortage is understandable, but our order was pushed back every time a new priority one came in with no sense of when or if we'd move forward so we did not feel very happy with that. Because of the cost difference of RAM right now, we were given no compensation, and after getting the computer there is an issue of it resetting randomly when in use. We are considering a return.

March 7, 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for your feedback. We understand how frustrating delays can be and appreciate your patience during the build process.

To clarify, orders are fulfilled in the order they are received, and priority or rush orders do not move other customers back in the queue. In your case, the primary cause of the delay was that the system did not initially pass our stress testing. When that happens, our technicians pause the order to diagnose and repair the issue to ensure the system meets our performance and stability standards before it ships.

We’re also sorry to hear that you’re experiencing random resets. This is the first time this issue has been mentioned in your correspondence with us, and we would absolutely like the opportunity to help diagnose and resolve it for you. Please reach out to our support team at support@apexgamingpcs.com so we can take a closer look and work toward a solution as quickly as possible.

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