Apex Gaming PCs Reviews 502

Reply from Apex Gaming PCs

Jan 28, 2026

Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked.

We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business.

When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid.

We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability.

We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.

Reply from Apex Gaming PCs

Jan 27, 2026

Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at Support@ApexGamingPCs.com and we are happy to help.

Reply from Apex Gaming PCs

Jan 20, 2026

Hello James, thank you for taking the time to provide us with this feedback. I reviewed our entire email history, and it appears every single email you sent us was responded to either the same day or the next day, including over the holidays.

Regarding the assembly of your system, any spare parts that came with your motherboard or PSU are included in the spare parts bag. The only component that would have come uninstalled is your GPU. Anything larger than a 5070 does need to be shipped this way, or it is very likely to arrived damaged due to the weight of the card. These cards are basically big cartridges and simply need to be plugged in. We did offer to assist you with this cartridge, but we never received a response to our email.

Regarding the missed delivery of your keyboard and mouse, in situations where UPS makes three delivery attempts before returning a shipment to us, we do unfortunately need to invoice you for the return shipment. We did not receive a response to this email either, so I'm having our team send that invoice out ahead of your acknowledgement. Once this invoice is paid, we will be able to put your peripherals back in the mail.

Reply from Apex Gaming PCs

Jan 12, 2026

Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.

Reply from Apex Gaming PCs

Jan 8, 2026

Hello Ricardo. Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay. The root of the issue with this replacement has been that Nvidia no longer produces the 30 series cards, which makes them rather difficult to get ahold of. We were able to secure a 3070Ti for your replacement which is a direct upgrade from your original GPU. We are covering the difference in cost ourselves, and we hope this is an acceptable resolution. Please let us know if you have any other questions or concerns, and we are always happy to help.