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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent performance, smooth operation, and solid build quality. Many consumers are particularly impressed with the customer service, describing it as amazing, helpful, and responsive. The staff are frequently commended for their knowledge and willingness to go above and beyond, making the overall user experience straightforward and positive. However, some people were dissatisfied with aspects of their order, reporting long delivery times, damaged items due to poor packaging, or issues with receiving the correct components. A few customers also mentioned problems with faulty parts like Wi-Fi adapters or power supplies, and some experienced difficulties with customer service responsiveness regarding order status.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are very satisfied with their PC... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process of selecting and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. W... See more

Rated 5 out of 5 stars

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you... See more

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

The consistency in updates on my order was great, but the fact they were repetitive in sending the exact same email was a little unnerving. If complications arise in the assembly or construction of the product then a slight more personal message would be relieving to the customer. Thanks for the PC tho!!!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased this gaming computer for our teenager

Purchased this gaming computer for our son. It was his all time favorite gift. So many options to choose from!! Great communication with the company with timely response. Would recommend this company to everyone I know looking for this type of product!

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

Experience with APEX was seamless

Experience with APEX was seamless. I used Copilot to help me make my selections and after my order was made, within the first couple weeks had a quick call with a member of there team to make sure I had selected components that would fit my needs. After that, they sent me a list of recommended upgrades, which I declined and they were not pushy or high-pressure in that regard. I will state that after I made the purchase, I read into some negative reviews and was a bit disappointed I didn't do further research before going with Apex, but regardless I have had my PC for a month and I am very pleased. Not handy myself, was able to assemble and boot up PC within 30 minutes and it is running great for everything I need. Thankful to have a seamless experience, even amidst Apex's unconfirmed reputation.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good work, just takes a slight wait.

Respectful. Called me and asked what I’d be using it for so they can try their best to set your recommendations properly. Took a tiny bit surely, but the computer came in nice packaging, had even guides with your gpu set to the side to keep it from shaking around. My computer runs as what I’ve heard, like butter. I’m having fun.

October 26, 2025
Unprompted review
Rated 2 out of 5 stars

Big expensive disappointment

Waited for a very long time to get my expensive pc, it came off the rip with a bad 4tb disk and a bad windows install, had nothing but issues with the wifi combo chipset, the Bluetooth adapter didn't even make it a full year, tech support has helped but all in all the quality of these parts are just ridiculously bad and almost makes me want to sell the whole thing and go with a company that has better work

December 18, 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Daniel, thank you for taking the time to provide us with this feedback. The older type of spinning disk hard drives do unfortunately tend to have a higher failure rate in shipping due to the amount of moving parts they have. This is why we only offer them as cold storage devices in addition to their slower read/write speeds. As always we're more than happy to assist you with the repair or replacement of any failed component.

Regarding the corrupted Windows installation, this can unfortunately happen for a multitude of reasons, and this is why we preemptively include a USB thumb drive with the Windows installation media on it. And as always, while we're unable to prevent some of these issues from occurring, we are more than happy to do whatever is needed to correct them for you.

Rated 1 out of 5 stars

Didn’t even receive the pc because u…

Didn’t even receive the pc because u cancled the order and still had to pay 250 for cancleation fees. On top of the 200 they don’t tell you about. Terrible company

November 14, 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

We’re sorry to hear you’re frustrated, and we want to clarify a few important points for transparency.

The order was cancelled at your request after production processes had already begun. Because Apex builds fully custom PCs, cancellation fees apply once work has started, and these fees are clearly disclosed prior to purchase.

Regarding the additional amount you’re seeing: any interest, taxes, fees, or balance differences shown through Affirm are determined and charged by Affirm directly. Apex does not control, collect, or benefit from Affirm’s financing fees, and we are not responsible for them.

While we understand the situation is disappointing, the cancellation itself was not initiated by Apex, and the fees applied were in accordance with the terms agreed to at checkout.

If you have questions about your Affirm balance specifically, we recommend contacting Affirm support directly, as they can provide the most accurate breakdown of those charges.

Rated 4 out of 5 stars

Reliable

The PC I was sent is living up to the expectations in every way. With the only thing I can complain about being that it's the wrong colour, which did scare me as I thought orders got mixed up but it's all good and not really something that bothers me now.

There is a constant back and forth leading up to you receiving your PC. They want to make sure it all lines up with you perfectly

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

It was worth the wait

I'll have to start off with the customer service. It is so top tier that it's like finding a unicorn out in the wild. It should not exist how intentive they are and how quick they are getting back with you and staying in touch with you. You can message them every day like a crazy ex-girlfriend and they will still respond and give you the information you need. Not only that, did the PC take some time to get here. Yes, but it was worth the wait. The pc is crisp clear run. Smoothly, easy instructions to set up and if you have issues, they can call you, you don't have to be a computer genius. You can just call these guys and they'll run it through you. Step-by-step. If you're a simple salt of the Earth guy like me who likes to do nerdy stuff, but doesn't know nothing about computers. And you want a great system for a decent price. Get ahold of these guys. They will hook you up guaranteed. You'll love it.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Apex is a great company

Apex is a great company, they build amazing PCs and when widows takes a crash, there customer support is amazing. I will always trust Apex gaming for my pc needs

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The team reached out every step of the way, helping me fit my build to my games I play, honestly the amount of back and forth was amazing. It arrived promptly, considering I ordered it near the holidays. Came packaged wonderfully. The setup was super easy and was gaming within minutes of it being out of the box. I will be using them in the future

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

recently purchased a PC from APEX…

recently purchased a PC from APEX Gaming, and overall, the experience has been very positive. The performance of the system has been exactly what I needed. It runs smoothly, boots quickly, and handles everything I’ve thrown at it from schoolwork to gaming without slowing down. The build quality is solid and feels durable, with clean cable management and a layout that makes the inside look organized and professional.

What really stood out to me was the customer service. Every time I reached out with a question, I got a quick and helpful response. They made the buying process easy and kept me updated from the moment I placed the order until it arrived at my door. The packaging was secure so I appreciate the handling with care.

I’m really satisfied with my purchase. APEX Gaming delivered on both quality and service, and I definitely feel like I got great value for what I paid. I would recommend them to anyone looking for a reliable prebuilt PC.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, well made PC!

This was my first purchase with the company so I did not know what to expect. I'd say I had an overall great experience from deciding what PC to get, the customer service was great overall and once I received my PC it was easy to unpack, assemble the remaining pieces and setup! There was some slightly frustrating times inbetween due to some misleading emails of part ordering and when my PC was going to be built and ready, but I was notified of a new transition of how things were being done and they were working out the kinks so I understand overall and appreciated the communication for clearing it all up! I will still definitely recommend anyone to using APEX Gaming!

November 12, 2025
Unprompted review

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