My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. W... See more
As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you... See more
My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more
Company details
Written by the company
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Contact info
Air Center Blvd, 77032, Houston, United States
- 215-565-1069
- Support@ApexGamingPCs.com
- www.apexgamingpcs.com
4.3
Excellent
502 reviews
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Replied to 100% of negative reviews
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Apex Gaming PCs is hands down the best…
Apex Gaming PCs is hands down the best system builder I’ve encountered. After dealing with several major brands, Apex stands out for their superior build quality and 'elite' support. A huge shoutout to Robert H. for his incredible customer service he was responsive, professional, and went above and beyond. My PC is running flawlessly; I won’t be shopping anywhere else.
March 20, 2026
Unprompted review
Great new PC
Packaging was sturdy and professional and communication was great. Couldn't be happier with my new PC.
March 2, 2026
Unprompted review
Will not power on
PC was delivered late and will not power on out of the box. I am pretty savvy and they are giving me the run around asking the normal IT questions, did you try a different outlet, etc. I told them 3 times I tested different outlets, different cords, different locations and it will not power on. I was delivered a $1400 paperweight...
March 16, 2026
Unprompted review
Reply from Apex Gaming PCs
We’re really sorry to hear about your experience—this is absolutely not the kind of first impression we want you to have.
After reviewing our support history, we were only able to find one instance where we asked about trying a different power outlet. We understand how frustrating it can feel to be asked basic troubleshooting questions, especially when you’ve already taken those steps. That said, when a system isn’t powering on, it’s critical for us to verify each part of the power chain to rule out any external causes before moving forward with deeper diagnostics.
We want to reassure you that your PC was fully tested and confirmed to be working properly before it left our facility. However, issues can occasionally occur during shipping, and we take situations like this very seriously.
At this point, we’ve already initiated a return for repair so we can get hands-on with your system and resolve the issue as quickly as possible. Our team will prioritize your case to ensure your PC is repaired and returned to you as fast as humanly possible.
We truly appreciate your patience and the effort you’ve already put into troubleshooting. We’ll make this right.
Epic stuff & great tec support with…
Epic stuff & great tec support with the ordering & repairs
January 14, 2026
Unprompted review
All that time and it doesn't work right
It took a very long time to get, which with the RAM shortage is understandable, but our order was pushed back every time a new priority one came in with no sense of when or if we'd move forward so we did not feel very happy with that. Because of the cost difference of RAM right now, we were given no compensation, and after getting the computer there is an issue of it resetting randomly when in use. We are considering a return.
March 7, 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for your feedback. We understand how frustrating delays can be and appreciate your patience during the build process.
To clarify, orders are fulfilled in the order they are received, and priority or rush orders do not move other customers back in the queue. In your case, the primary cause of the delay was that the system did not initially pass our stress testing. When that happens, our technicians pause the order to diagnose and repair the issue to ensure the system meets our performance and stability standards before it ships.
We’re also sorry to hear that you’re experiencing random resets. This is the first time this issue has been mentioned in your correspondence with us, and we would absolutely like the opportunity to help diagnose and resolve it for you. Please reach out to our support team at support@apexgamingpcs.com so we can take a closer look and work toward a solution as quickly as possible.
Order missed the original delivery date…
Order missed the original delivery date but came in the next day several hours earlier than expected.
February 6, 2026
Unprompted review
Reply from Apex Gaming PCs
Hello Tim. Thank you for taking the time to provide us with this feedback. We're sorry to hear the delivery of your system did not meet your expectations. We hope you understand that UPS is a separate entity, and we have no direct control over their delivery windows. Please don't hesitate to reach if there is every anything we can assist you with regarding your PC and we're happy to help.
Storage Issues
There were some issues with the storage, but it wasn't so bad that I couldn't fix it myself.
February 9, 2026
Unprompted review
Reply from Apex Gaming PCs
Hello Kasie, thank you for bringing this to our attention. Sometimes Windows will not fully set up the storage partition and we're very sorry for the inconvenience here.
We're happy to hear you were able to resolve the issue, and please do not hesitate to reach out to us at Support@ApexGamingPCs.com anytime you have an issue or question.
Super helpful staff
Super helpful staff. Answered all of my questions and helped me with the payment process. Very clear directions on how to open the computer and how to operate it. Really great customer service and delivery service!
March 10, 2026
Unprompted review
Little communication about errors and…
Little communication about errors and when I sent emails they either didn’t answer it or took forever to respond, and recently I sent them an email about how my computer doesn’t have Bluetooth even though it was supposed to come with Bluetooth 5.0. Usin device manager shows that I don’t even have what was apart of my computer and I never got a response on it just a link to a survey
March 9, 2026
Unprompted review
Reply from Apex Gaming PCs
Thank you for your feedback, and we’re sorry for any frustration you experienced. After reviewing our records, all of your emails were responded to within 48 hours. While we strive to respond as quickly as possible, response times can vary depending on email volume at the time.
We also want to clarify that your system does come equipped with Bluetooth 5.0. We scheduled a call with you to address the issue, and we were able to resolve your Bluetooth problem in under 5 minutes during that call.
We appreciate you bringing your concerns to our attention, and we’re glad we could get your system fully functional. If any other questions or issues come up, our support team is always here to help.
Apex is AWESOME
I greatly appreciated Apex’s open communication, frequent status updates, and a call from a technician/engineer to ensure I would get what I wanted out of the product. The customer service and delivery were both great, and the PC itself was easy to put together and runs beautifully.
February 21, 2026
Unprompted review
This thing rocks!
The computer took some time to come in but it was well worth the wait. Well put together, runs every game I could ever want to play and works well with heavy design software.
March 2, 2026
Unprompted review
Great customer service and the PC is…
Great customer service and the PC is working wonders
March 2, 2026
Unprompted review
My pc came looking good
My pc came looking good. A smaller form factor so it fits great on my TV stand. Quality build wiring is perfect no complaints at all. I would highly recommend there PCs.
January 24, 2026
Unprompted review
The pc is pretty good it took a little…
The pc is pretty good it took a little bit to get the pc build shipping is a whole different story the window lickers down at ups just cant seem to grasp there job or something but apex pc is pretty good they do payments and all that good stuff the tech support Robert and tim thoses two need a raise and blowy when them two walk threw the door
February 27, 2026
Unprompted review
It's a great router and monitor. Thank you
The whole set up and such is great, it went genuinely great and the performance of it is very nice. Besides the looks and more of the function: it handles very well and it's something I can go by from day to day. It's very nice, thank you and stay safe!
February 26, 2026
Unprompted review
Great communication from the team
Great communication from the team, ensuring I knew exactly when my pc was on the way or the parts we were waiting for.
December 24, 2025
Unprompted review
Knowledgeable
Knowledgeable, fast response, remote assistance with PC Boot problems.
February 10, 2026
Unprompted review
Customer Support
Great support and very mindful of customer opinion.
If I were to get another rig built, I'd likely return to Apex Gaming PC's.
December 19, 2025
Unprompted review
Solid service
Whilst it took longer to receive my PC due to the company having to order parts, the end product is ACE!
I was kept informed of progress throughout the waiting period. Apart from the delay, the shopping experience and customer service were sterling. I would happily order from Apex again!
November 28, 2025
Unprompted review
Great communication and support
Great communication regarding shipping, waiting for parts, etc. Awesome customer service for someone who doesn't know PCs at all. Highly recommend this company!
January 12, 2026
Unprompted review
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