Appealservice Reviews 

Copy-paste imßeciles whose mission is to protect the abuses of the railway companies.

I got fined twice for parking in my own parking space because my valid permit (on display every day) had slipped an inch, meaning the expiry date wasn't fully visible.

They could easily check the permit number to see that it was valid but charged me twice for the same thing in 3 days as I was away instead.

I read the reviews on this page to see if it was worth appealing, and despite everyone stating how clearly biased this company is toward the parking companies, I decided to appeal anyway as my case was so clearly unjust.

WHAT A WASTE OF TIME!

I received the same nonsense as I did from the parking company and had to pay the full amount anyway.

I will be going straight to the ombudsman to complain about the clear lack of impartiality!

Ultimate scammers hope they remain unemployed all of them

Criminal service should be shutdown. FAIR???????? :D :D :D :D :D :D :D :D :D

I simply cannot convey how frustrated I am.
If you believe that this so-called "independent" institution can assist you in resolving your situation with scammers Greater Anglia, you are completely wrong! I spent so much time and energy on this to end up with closed case! so ridiculous!
First of all nobody gave me penalty notice so I could appeal only via post or fax. Who now in Europe use fax nowadays??? So I had to go to post office and send a letter, even I described the case, it was not enough for them to to start investigation, so i was asked for additional information (which I already provided in my 1st letter!). Then of course my appeal has been declined based on some general excuses. And I could re-appeal one more time, which I did, but they just closed the case because I was asked to authorize them to correspond on my behalf!!!! What is it again??? I never seen such awful customer service, they will do everything not to investigate your case!

I have had such a bad experience with this company.

I purchased a valid train ticket prior to travel, but didn't realise I needed to print it out at the machine. The inspector on the train explained he had to give me a penalty fare but as I had proof of payment and could print out my ticket, I would get it cancelled - and he also wrote on his submission that I shouldn't be fined.

Of course the Appeal Service completely ignored that and rejected my three appeals submitted to their 'independent' board, threatened me with bailiffs, and threatened me with court to make me pay. Who knew purchasing a train ticket prior to making the journey was a crime - I'd be less out of pocket if I'd just tried fare dodging.

Worst service - period

Horrific service had proof noone their to pay and still got a fine appealed and told me basically tough I should have travelled to a different station to buy a ticket absolute joke a rip off when I actually travel a lot and always purchase a ticket.

Scammers!!!

If you are unfairly ripped off in train station > London Airport by Grater Anglia, do not expect that you will get YOUR MONEY back, as they are working together. If I can give less that 1 star, I would do that! I never had such a bad experience before!!!

A bully entity so frustrating for the modern society.

How is that nobody is regulating them

A joke

I recently had an unfortunate encounter with West Midlands Trains and their penalty fare system, as well as the Appeals Service (AS) and IRCAS. The way they handled my case was extremely disappointing and left me feeling frustrated and mistreated.

Firstly, it is clear that the system lacks proper checks and balances. If the validity of my railcard had been verified before issuing the discounted ticket, this entire situation could have been avoided. A simple reminder about the expiration date of the railcard would have prevented me from purchasing the ticket in the first place. It is unfair to penalize passengers who genuinely weren't aware of their railcard's expiration, especially when it only expired a month ago.

Secondly, the penalty fare itself is exorbitant and disproportionate. The price difference between a full-price ticket and a discounted ticket is only £5.50, yet the fine imposed on me is a staggering £79. This level of punishment is unjustifiable, particularly for a student like myself who has limited financial resources. I would have gladly paid the price difference, but the fine imposed is simply unbearable and does not align with the nature of the offense.

Additionally, despite appealing multiple times and presenting my arguments clearly, the independent panel seemed to completely disregard my concerns and reasoning. The lack of consideration for my circumstances and the failure to address my valid points is both disheartening and unfair. It is disappointing to see the appeals process fall short of providing a fair and just outcome.

Overall, my experience with West Midlands Trains, the Appeals Service, and IRCAS has left me with the impression that these companies prioritize their revenue over fair treatment and customer satisfaction. The disproportionate penalty fare and the dismissal of legitimate appeals only reinforce the perception that they operate like con men and bullies.

I hope that this review draws attention to the need for a more equitable approach to penalty fares and encourages these companies to reevaluate their practices.

As if not enough to survive war in my country, my daughter and I were charged for traveling to Stansted Airport without tickets. As we are non locals we didn't know about that, we swapped the platforms with our validated oyster cards in Tottenham.Upon the Airport arrival we were stressed but penalties. Of course we requested for appeal as it was advised and of course it was rejected.So what was the point in requesting?

I just need to know who appealservice.co answer to.... meaning which company can further investigate this illegal unethical and unprofessional company.
Due to not being able to access there portal because there was an I.T issues. I sent supporting documents via I.T support to forward to the revelent department. This happened a few times as the portal wasn't working then I was have told to pay a fine even though I have evidence of payment.

There must be a board who investigate the service appealservice provide. For example, the education arena would have Ofsted, housing would be Ombudsman.
Not sure about you guys but I am going further. Yes I will pay now but they will end up compensating for wasting my money.
Again, which independent service overseas appealservice are actually correctly exercising the right procedure when processing appeals.

HP

The same company who took the money for the unfair penalty fare emitted to me because a card reader was faulty. The company is legally independent, but they are the same people running the business for the train company. So after you appeal, they will start randomly blaming you for things you have never done, like travelling without credit in the card, until you give up and pay to avoid the hassle. The classic authorized rip-off. Ridiculous. Completely useless service!

These bunch of cowboys need a dose of Margret Thatchers Beeching treatment. Totally unfit for purpose. Their concrete thinking is so one dimensional it can’t take in to account Bank Holidays and postal services don’t run. Don’t expect any truck with these “copy & paste” Charlatans. They hide behind cosy rules which mean the status quo prevails.

Utterly useless and incompetent company.

This company is supposed to handle appeals for South West Trains and several other public transport providers.

They use the tag line “independent, transparent and fair”. They are anything but.

Didn’t even bother reading my appeal and sent me back a bog standard template letter with no reference to appeal.

Absolutely pointless process. Not fit for purpose.

I appealed in regards to a ticket I received at the Stansted train station. Their answer was a standard template reply mostly unrelated/non-relevant to the reasons behind my appeal. This, I believe, defeats the purpose for such a company to exist.

Quite disappointing.

this company is not serious. you have to pay to get in touch with them as they do not give you change to contact them using emails, only expensive phone calls.

I received a letter to my old address I have not lived at for two years claiming either myself or my adult son tried to evade a penalty fare at Vauxhall 04/03/ 2019. I have written an appeal letter advising I now live in Kent and have not used Vauxhall in two years plus, my son was in Tenerife for the date. I have asked for CCTV and a reply as to who they are looking for? my son or myself as I am assuming they are not claiming both of us were evading fares. I have also advised I believe I know who gave our name and old address. For six weeks I have had the stress of chasing this and apart from two emails too claim they are extremely busy I have still not had a decision. If you try to update on line the website tells you your claim is already live and there is no number to contact. There is a p.o.box or an address to write to, but I or my son are not the culprits. What a shoddy system of accusing people of dishonesty without a shred of evidence and at the moment not supplying the evidence we need to defend ourselves. I am now seeking legal advice on this