Aquanauts Reviews 

1,876
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve always received A1 Service From aquanauts, although I’ve never been to the shop I ordered online over the years, this has always been backed up from the phone call from them to make sure that th... See more

Company replied

Rated 5 out of 5 stars

Online purchase for a wetsuit. The initial item I bought was dispatched very quickly and arrived well packaged and as described. Unfortunately it didn’t quite fit so I bought next size up and sent the... See more

Company replied

Rated 4 out of 5 stars

The tank is excellent and communication was great. The price was the best I could find for a new tank. The only small criticism was the item I ordered was out of stock but the website did not indicate... See more

Rated 5 out of 5 stars

Item is now discontinued but one my size was found after a warehouse search Going this "extra mile" has meant I have now got the wet suit which best fits my measurements/weight.Old school customer ser... See more

Company details

  1. Dive Shop

Information provided by various external sources

Aquanauts is Plymouth's largest, and busiest dive centre. Operating year round, 7 days per week we teach all dive courses from Open Water to Technical Instructor and beyond. We charter boats and can supply most brands of diving equipment including Scubapro, Suunto, Tusa, Apeks, Halcyon, Seac Sub, Waterproof, Bodyglove, eXcel amongst many others.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,876)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The service was really good and the gloves arrived promptly to get us out of trouble.

October 29, 2023
Rated 5 out of 5 stars

i recently visited the dive shop

i recently visited the dive shop , i have been away from diving for a while and wanted some advice , the staff were very helpful and knowledgeable, i left with a new mask and snorkel then very soon signed up for a review course , i cant wait to get back into the water.

October 5, 2023
Rated 5 out of 5 stars

Efficient and quick deliveries!

I have made some expensive scuba purchases from Aquanauts over last couple years and each and every time,
They have been so efficient with delivery and my purchases have always arrived within 2-3days of purchase (if not sooner). My go2dive shop, very happy with their products and service.

October 8, 2023
Unprompted review
Aquanauts logo

Reply from Aquanauts

Excellent review and happy to read we have given you great service every time.

Kind regards
AQ Team

Rated 5 out of 5 stars

Victory from the jaws of defeat.

Disappointing weather conditions meant that we couldn't do the planned wrecks, so Seth, the skipper, offered closer alternatives or even the option to be dropped at Mountbatten and transport would be arranged back to the shop (this was due to restricted access because of work on the lock, something we were informed about midweek).
The feeling on the boat was to dive, so we did the Breakwater Fort and Firestone, which was great to dive again after not diving it for a few years.
Always a tough for a skipper, but a good call was made, balancing comfort, safety and the range of abilities on the boat.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great dive in spite of the weather!

We had a great day out on the Aquanaut's boat on Saturday. The weather meant that we couldn't visit our planned wreck but Seth, our lovely skipper, had several other options and let the divers decide where they wanted to go for both dives. (He even offered the option of going back to port but nobody wanted to.) Seth made the right decisions on the day and we thoroughly enjoyed our dive 🙂

September 30, 2023
Unprompted review
Rated 1 out of 5 stars

Poor Management

I’m not one to write bad reviews but I think future customers should be aware about my experience with Aquanauts. There were a few problems that happened during the day:

1) I booked a dive out to two of the wreck boat trips, on the day the weather was very windy and there was southernly wind. Meaning we could not leave the main shipping channel area. So we dived in the main shipping area, which had very strong currents and poor visibility. I think this was a poor substitute and the trip should have been cancelled. Note this change in dive site was made on the boat in the shipping channel not in the dive centre.

2) I hired equipment from the centre, which failed on the first dive. The bcd and inflator house started over inflating 5 minutes into the dive. In the process of this accident I lost some of my own equipment.

3) The skipper did his best for the day and did what he thought was best. I think the problem was management not wanting to cancel the trip.

I will not be using the dive centre or store again, nor will I recommend the dive centre to anyone.

September 30, 2023
Unprompted review
Aquanauts logo

Reply from Aquanauts

We are sorry to hear you did not have the experience you had expected and wanted to address some of your concerns.

With regards to the dive site and conditions on the day, our skipper will always make the decision on whether to take the boat out based on predicted forecast. In this instance, the weather was not as forecast, which is why for diver safety he had to change the dive plan. This is standard practice within UK boat diving as weather conditions are unpredictable and we cannot guarantee we can always get to the sites offered.

There were 3 other dive boats also out that day so we were not alone in thinking conditions would be more favourable than they turned out to be. The skipper offered several alternate sites within and outside of the sound or to return to the pontoon. I understand the divers on board opted for sites within the sound and chose not to return to shore.

With regards to your BCD I can only apologise that you had an issue with our kit part way through your dive, we have a very strict equipment maintenance schedule and any failures are rare and something we take seriously. We have as result taken this BCD out of use to have a full service.

I have contacted you via email to arrange a full refund for all your equipment hire that day and we have also offered a further goodwill gesture in the hope we can change your mind about diving with us again. Plymouth has some truly beautiful sites and we would love to share some more of them with you.

Safe Diving
Noeleen
Centre Manager

Rated 5 out of 5 stars

Hassle-free

Small, low cost, but hard-to-find product advertised on web here and by nobody much else delivered very promptly and without fuss.

September 1, 2023
Rated 5 out of 5 stars

Great service

Really appreciated the swift responses to my email queries regarding products. They stock a great range and are competitively priced. I will definitely use again for all my scuba equipment needs.

September 1, 2023
Rated 5 out of 5 stars

Excellent staff and outstanding customer service

Needed some last minute items before I headed off on a dive trip, called up Aquanauts with some questions and not only were they extreamly helpful they were able to source the last missing item I needed after I placed my order, calling me back and the process for adding the item to my order was extreamly simple. My items arrived the next day and I'm happy to say i'd ready to go diving.

August 29, 2023
Unprompted review

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