Aramex Tracking Reviews 87

The Aramex service is appalling these days with Customer service replies merely copying and pasting a standard reply with no resolution to queries.
There is a call number provided on the website but literally no customer service attending to the call.

That EMBARRASSING MOB ARAMEX have FINALLY DELIVERED MY URGENT MEDICAL SMALL PARCEL , AT YOUR INSTIGATION/BEHEST , OVER 4 ‘DAAAAZE (DAYS!) LAAAAAATE , and they had THE SELF CONGRATULATORY HIDE TO PROCLAIM SUCCESS : WHAT A USELESS INCOMPETENT JOKE THAT SNAIL/FAIL/MAIL MOB ARAMEX ARE : AS PREVIOUSLY STATED, IF YOU CAN , AVOID THEM AT ALL COSTS OR IT WILL COST YOU IN MORE WAYS THAN ONE ! THANK YOU TRUSTPILOT !

The worst service that I have ever received from a global delivery service. My package arrived in the UK, 5 days ago and is still sitting in the Aramex warehouse. I am fed up receiving appology e-mails but no action. Trying to contact customer service by phone is impossible as you can't even join a queue to speak to someone as a recorded message just advises you to call back later.
My advice, never use Aramex !!!!!
UPDATE:
Once again, I have received an apology but no action.
I have called the customer service number over 30 times and cannot get through.
I have received 5 emails saying that the situation will be looked into but there is never any action.
I have repeatedly asked for someone to call me but I have received zero calls.
Absolutely diabolical service!!!!
UPDATE:
Now in to day 9 of my package sitting in the warehouse in London. All my calls just receive the same response, "The warehouse is not responding"
I am going around in circles and getting nowhere.
I would advice anyone considering using Aramex to take their custom elsewhere.
UPDATE:
I have now managed to speak to someone on the phone on 3 occasions. On the 3 occasions I was promised a call back within the hour. Yep you guessed it, I have never received any calls back.
I have requested that the situation is escalated only to be told that my request is not an option and there are no senior managers available to talk to customers.
Still no update on my package.
Still getting the same response "We are checking with the warehouse".
UPDATE:
Now into day 12 of this issue. I am once again told that we "Aramex" are checking with their warehouse.
Once again my promised call back never happened.
This is the story so far (I have had no updates except Aramex are waiting for an answer from their own warehouse since July 30th, 12 days ago)
30 Jul 2022
10:12 AM
London, United Kingdom
Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery
29 Jul 2022
10:25 AM
Dubai, United Arab Emirates
Shipment departed origin country - in flight to destination
29 Jul 2022
04:41 AM
What a joke this company is!!!

Have been trying to reach someone at ARAMEX*(UAE). IMPOSSIBLE! I AM WAITING FOR MY DELIVERY IN Dubai and all os a sudden I get a message that my locker pick up was canceled. I WAS WAITING AT HOME YHEIR BOT GOT ALL THE REPLIES THROUGH WHATSAPP NOW NOTHING. ARAMEX SHAME ON YOU...HOWEVER AFTER READING ALLNYOUR REVIEWS I UNDERSTAND. Shipment no 34411334915

And again…

Yet another false email sent stating delivery was attempted, sent by the way at 19:15pm.

Once again arranges were made so that deliver of my parcel could be taken.

NO phone calls were made to my cellphone. NO phone calls were made to or from the gate of my complex.

What excuse this time Aramex for atrocious service? When will my parcel actually be delivered?

Again, it is the principle. You are a company providing a service, to which you have repeatedly FAILED to do.

Worst shipping ever!!! They do not even responded to their emails at all! Don't expect them to reply you when there is a problem. They suck like a*hole and should be banned from ever setting up a business!!!! STOP COMING OUT TO SCAM PEOPLE OF THEIR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!! PIECE OF a*hole!!!!

The worst shipping service in Egypt, literally no respect to customers, very bad support in case any issues happened, very slow bank COD transfers, worst customer service training hanging up the phone any time and interrupting the conversation with robotic scripts. This company is only alive due to political monopoly. Review based on 3 years of usage!

Bad service is the new normal; paid USD.35.00 to have a couple of docs shipped from Jakarta to Chennai, been 2 full weeks and the status today; out for delivery! Aramex's excuse; "xperiencing some delays caused by the current unprecedented situation", without ANY further explanation of what the "unprecedented situation" is. Shockingly bad courier service!!

Been waiting for my parcel for weeks. They say they tried to deliver it twice and left a calling card. No calling card left either time & I was home one of the days. You can’t call them on the phone and the chat feature online no one responds to. It’s a joke of a delivery company. They don’t actually deliver anything. Very frustrating experience

Aramex is the worst company you can deal with
Accountability ❌
Customer service ❌
Efficiency ❌

Your items will get lost as many times as possible the do not put in an effort to deliver your item and the customer service is useless. The will ask you to wait home for them and never update you until midnight DO NOT EVER USE THEM FOR YOUR OWN PEACE OF MIND REPEAT NEVER EVER

Worst ever. Zero accountability. Zero replies or contact including from their chat line. 5 days in a row sitting 3 km from my address. There's no war or floods or covid restrictions between here and there. Really really bad all round. So why do people continue to support them. STOP NOW.

Aramex company must be closed forever, all Aramex employees owners holders must be send to GULAG, this is absolutely stone age, morons working there, I want Aramex send to the deepest hole in the universe! Help me God!

Another example of a company that puts customer experience as last thing to consider. Hope they lose their market share to people who can actually deliver and communicate and like doing so. My aramex experiences have been so so terrible.

Worst experience with Aramex and I've never seen any postal company handling a Priority express service that's not delivery in 2 weeks and the parcel tracking status online always shows as "Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery". After calling repeatedly to the customer service, I got the same answer that "The post will be delivered in 24h/48h" but the status do not change. Atleast if they give reliable information (regardless post not delivered) I would be happy. No customer should be in this panic state!!!

CROMWELL ARAMEX - Worst customer service I have ever come across. Haven't been able to get through to them via the phone for over 2 weeks now. Tracking says our parcel has been delivered but is nowhere to be seen, let alone the tracking said it was sitting in their depot waiting to be delivered for 2 weeks. Terrible company

one of the worst shipping company ever met , not customer service and lost items and no one will help you

Aramex Dubai - shocking service - no human beings work there - only a whatsApp - local delivery Dubai to Dubai - been sitting at UmmRamool since 12 October ................ and crickets from their customer care .................absolutely infuriating at the lack of service

My sister sent documents using Aramex on 08/09/2021 from Nairobi, Kenya and they were to be delivered to Erlangen Germany. When we track the parcel using the tracking number it shows the parcel has been at the Frankfurt, Germany warehouse since 14/09/2021. When we try calling all we get is an automated answering service on the German phone line saying they are experiencing delays due to the Corona pandemic hence they do not even have Customer Care people to respond to calls or complaints because they have moved them to help with the backlog. Honestly this is a poor excuse as Corona has been there for over a year now and this is not the first time using Aramex delivery services during the pandemic period and other times the packages were being delivered on time. My sister has tried following up with the Nairobi offices but again they have not offered any tangible help and they now they are not picking calls. The documents have a deadline which is 30/09/2021. Honestly this is highly inconveniencing and the fact that our complaints have gone unanswered. It is completely unacceptable to treat customers this way and to cause a lot of frustrations. Very very unreliable and totally unprofessional Aramex. Do something!

TAKES FOREVER TO DELIVER YOUR ORDER!!! NEVER EVER EVER USE THIS HOPLESS COURIER SERVICE UNLESS YOU WANT SUPER SLOW SERVICE!!! I WOULD GIVE 0 STAR IF I COULD!!!!

I'm waiting on a parcel from Auckland to Whangarei, instead it goes to Hawkes Bay, it is then listed as misdirected and so gets sent to Cromwell in the South Island ???? wt actual f

I lodged an online enquiry but got no response, nada, I'm just over this crowd, like how could you get it so wrong? You are supposed to know both, what you are doing and some geographical knowledge of where you are. Cromwell ???? Jeez