SAP Ariba Reviews 102

Pure trash.

Whoever approves this software is either completely incompetent or corrupt.

The software is full of bugs. UX is horrendous and it takes ages to complete even the simplest of tasks.

I genuinely feel sorry for the companies who are using this mess.

Such a horrid portal to use for procurement events as a supplier. Password resets don't work, unable to log in or access event. Buyer not interested in problems and just points us in the direction of Ariba support.
Guess what? There is no Ariba support.

I cannot log in. No short cut in the email with the PO as the website suggests. Confusing terminology. No welcoming email with a link to set the account up as was promised. Just an expectation to watch a 50min video to learn how to send them an invoice. As previous person said it sucks the life out of you. I am in tears. Support non- existent. Found the account setup screen but will not accept the setup. When try to log in assuming I have an account, not password refresh sent, just some random cloud email address, which is nonsense. No email received by them is monitored should you reply to it.
If your supplier chooses to use this software, stop supplying to them. Seems to me its a way of extracting a service without paying you.

Very difficult software with many features that just create the supplier's work harder.
You must be an IT specialist for understanding the problems in trying to log in the portal, but the problem is that this portal should be designed for sales and procurement people, not to IT Specialists.
Not user-friendly at all.

OLD, obsolete technology sold to dummy users of the internet.

Unprofessional, arrogant and defensive staff when contacting them for any technical question. They respond with languages like the following:

"the issue is internal to you"
"work internally to fix the issue."
and sugar-coated with "Hope this answers your query."

Don't exercise any patience with customer, let alone walking the extra miles working collaboratively to help find solutions to issues raised. Sometimes, they don't even spend time to understand the issue raised. Have to repeatedly tell them the steps to replicate the issue.

A customer tried to get us to sign up to and use Ariba a few years ago in order to process POs and submit invoices. We declined at the time and continue to trade and exchange sales documents with them via email. However despite the fact that we have never used Ariba, every few months we receive "final demands" from them for invoices that are apparently being raised regularly for fees in relation to us "using their services". Trying to explain that we do not use Ariba and never have done is apparently too difficult for their staff to understand and I am sick and tired of having to send multiple emails every few months in an attempt to have the issue resolved. After reading all the negative reviews I am so glad we stood our ground and refused to use Ariba, however it would appear that even when you have nothing to do with them, it still causes you problems through no fault of your own! Absolutely terrible company!! Anyone considering using Ariba please take note - for your suppliers' sake, as well as your own!

It's incredible to think that such a hideous piece of software can exist in 2023, but here we are. Forced to use it when a client switched over. I dread having to invoice them now. Ariba has sucked the life out of me on numerous occasions. It's like the intern threw form fields and buttons at a screen and left them wherever they landed. Shocking. If this is a profitable venture for SAP then there's no hope for the world. Anyone who actually chooses to use it needs their head testing.

Appalling portal, multiple problems and errors, our suppliers submit PO all with differing requirements to upload invoices, the suppliers are not trained to raise correctly resulting in numerous errors before rectified. Having to use the portal to upload invoices is resulting in labor times costs to the client and delayed payment issues. Do not recommend and if a supplier ask you to use add cost to your services.

Worst piece of software I've ever used. Never works and causes huge (100+ day) delays to payments, resulting in large fees to clients.

Complicated, not intuitive, poor instructions, bad support, all in all, a massive user experience fail!

Too much effort to do simple tasks like submitting invoices. Terrible and very non-user friendly setup, don't know why my client uses this rubbish. Other clients have much simpler and straight forward systems.

Cannot even access invoices to be paid as invoice table is unavailable. This happens multiple times and it seems they don't want their clients to have to pay their suppliers. Portal performance is absolutely unacceptable. For a multi-billion company Ariba's performance, or serious lack thereof, is an absolute embarrassment.

Simple features like "reset password" don´t work.

They have no telephone support and their Help center are not to any help.

No chat, no telephone, no email to contact them...

I agree it's a waste of time and energy. After more than 6 months we are still waiting for payment from our customer and the communication does not indicate a positive outcome.

There is nothing good to say about this company. Their system is beyond amateur hour. It never works, it's so slow it moves slower than a glacier, they keep changing the interface and making it worse, their UI is incomprehensible and their user experience has obviously been designed to irritate and annoy. The language they use is disgustingly unprofessional, they are incredibly rude and their customer service is so bad it's almost comical. Quite why companies use them I am at a loss to understand. If you are considering using these clowns, for the sake of your clients or colleagues, reconsider. They are one of the worst, most incapable and useless companies I have ever had the misfortune of using.

What a joke - these guys are brain-dead, they make things so unbelievably complicated so they can justify this complete ripoff of a service.Just look at their reviews!! GO AWAY!!!

Totally agree with previous reviewers - it is a complete waste of time & totally confusing. Still waiting for payment 8 months later from our customer - and no closer to getting it

Absolutely shocking system! Why do clients use this? Is it cheap for them or something? We've been trying to complete a framework bid for over 2 weeks only to find that information we've uploaded/ saved has been wiped, sometimes even after scrolling back up or down it wipes information submitted. We've now been notified that it's having 'issues' and no one can access the tender to complete it and we're to await for further updates. It is by far the worst portal I've used and I think that most people who have clients through this portal should start to decline to use it so that clients know just how bad it is for us suppliers!

I'm so relieved I'm not alone and so many others think it is awful! It makes me feel unwell to even think about using it. Our clients dump this on us whether we want it or not and I have no idea how to use it, it seems to be a painful experience every time I go near it.

This has to be the worst platform ever invented!! I guess they have really good sales people or are giving it away for free to companies, as it is not fit for purpose!!! We have clients who use this and we as supplier are forced into using it. I wish everyone would read the reviews on this as it really has to be the worst ever IT software that was made up by a bunch of drunk misfits who managed to get funding for it!! To do anything on it is too painful to describe. The process you have to go through just to print off a PO or invoice. This garbage should be in the bin, and the developers jailed for stealing peoples precious time! You have been warned. DO NOT EVER GO DOWN THIS ROUTE AND USE ARIBA SAP (short for S*%T and P#O)