SAP Ariba Reviews 102

Diabolical is the right description. I have used the program work for for over 7 years and I DREAD it every time. No one else at the office will touch it, and I cry half the time I have to use it.

Unuseable website.

Makes working with our client a f**king nightmare.

Who procures this crap and how does it get past testing?

Like other reviewers, if I could have given this system zero stars I would have!
Absolutely diabolical system! poor customer service and they WILL NOT let you complain. You can send them a feedback questionnaire which of course just goes in the bin!
They literally have you jumping through hoops to get your invoices through their system to be paid, and then there is no guarantee that will happen. I have worked in accounts for a long time and I have never come accross anything like it.
Another client uses a system called Coupa which is SOOOOOO much better.

If there was a zero star they would get it! Extremely bad costumer support. Impossible to get in contact with them. Impossible to unsubscribe any subscriptions made by false information by their "customer support".
Stay away from this company - cheaters and liers.

I had to be recognised as a valid supplier on Ariba before being able to work freelance for a British clothing company. Ariba has an unusable website and makes working for my client very difficult to the point where I'm considering not working for that client to avoid the headache of going through Ariba.

Really bad customer support.. The person just hang up on me when she saw she did not know how to do. She even did not read the details of my request and ask me to repeat it. It was the first time that this happens to me.
I am still trying to change the administrator e-mail address. Nothing complicated.
On top of that, the website is not reliable and many issues happen during its use.

We invoiced a large company, which uses Ariba to pay its invoices. Six months later, we are still waiting, despite numerous unanswered emails, no visible telephone contact number, and a completely incomprehensible web site, which was interested only in our becoming its paying customer for some nebulous marketing ploy. Quite the worst navigating experience ever, and I, as a UK company chairman, strongly advise you not to go near them. Our customer is similarly disenchanted.

Was contacted TWICE by someone out of their Australian Office presenting the same potential generic requirement with 2 days to go to reply as long as I would subscribe hundreds of Dollars for the privilege. In the same e mail it was also mentioned that there was going to be an exhibition that we could attend. With the type of equipment mentioned no REAL customer would send this out with two days notice and not twice separated by several months.The person would not answer further questions. I can't give you the details here as the system will not allow it.
Now that sounds a Con by any other name and ruins the good name of SAP Ariba.