I have ordered from Artifolk twice now after being let down many times by my usual supplier. They have great prices and fantastic range of products. Fastest delivery of any other art supplier I have t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered brush cleaner and thinner for oil paints and it came, as promised, in record time. Thank you. This experience was quite unlike another order I placed with another on line shop where I ha... See more
I put the order in on Sunday night & the delivery came through by Tuesday. Sadly, only a small portion of my order was in stock & that was what was delivered, & I've only been charged for that part. I... See more
Excellent service! I found Artifolk online after my usual supplier had no stock of some items. Since then I have used Artifolk again & will look at expanding my shop. Reliable with a quick delivery &... See more
Company details
Information provided by various external sources
Order online or by phone and pay securely by card, PayPal, cheque or postal order. Order before 3pm Monday-Friday and we'll send the same day if it’s all in stock.
Contact info
PO BOX 50, NG23 5GY, Newark, United Kingdom
- 0800 0434617
- joshua.grant@saa.co.uk
- www.artifolk.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery
April 17, 2021
FAST DELIVERY
April 17, 2021
Happy customer
The items I ordered arrived quickly and were packaged well. Very good value. Would definitely use Artifolk again and recommend to others
April 17, 2021
Very reasonable priced & quick on…
Very reasonable priced & quick on delivery & just love the Bob Ross range
April 16, 2021
Helpful customer service
There was a slight problem with my order but customer service kept in contact to clear it up.
April 15, 2021
Reply from Artifolk
Good Morning, Thank you for your feedback. I have investigated this for you and can see 1 item was out of stock on your order but the item that was in stock had been sent to you straight away. We aim to send out our customer orders the same working day as they are placed, (if the item is in stock). I can see the back-order item has been cancelled. No money was taken for the back order item so there is no refund due. There was also no postage charge on your order. I have sent you an email with your receipt attached. Kind Regards Tracey
Never Disappointed with any product I…
Never Disappointed with any product I ordered. Get selection of art materials and excellent pricing.
April 15, 2021
a great shop very good service
April 13, 2021
Quick and efficient product replacement.
Thanks. They sent me another item (in place of one that came broken in the mail). The replacement was sent quickly and the product great.
April 13, 2021
Reply from Artifolk
Hi Ismara,
I am very sorry to hear your items arrived damaged in transit. Following our telephone call, I will send some replacements out today for you.
Kind regards,
Samara
They have a prompt delivery service
They have a prompt delivery service. But if they have run out of stock,they will let you know & keep you informed when my item/s are back in stock and is sent to me as soon as possible.
April 12, 2021
Bought the Bob Ross paints on the…
Bought the Bob Ross paints on the presumption the canvasses would be available in due course. Now I learn the canvasses have been discontinued. Bought the paints thinking everything would be available in the future as on the website it states DUE IN SOON. Never mind you live and learn.
April 12, 2021
Reply from Artifolk
Hi Michael,
Thank you for your feedback. I am very sorry to hear that the Canvases were available. Unfortunately we did not find out this item was being discontinued until after your order was placed. I do apologise for any inconvenience that has been caused.
Kind regards,
Samara
Good experience referring to two orders on line.
referring to two orders on line.
The first for PanPastel Landscape set - this work well and I had it in quick time.
The second was for 20 way PanPastel Pallet - this had just gone out of stock but I received an email telling me this and offering alternatives on the same ordering day which was very prompt handling of the situation. This was kept on back order for me and I have just received it today - yes it took a week or so- but I know it was sent immediately stock was in. Very good show !
Ian Ridley
April 10, 2021
great products and quick service
April 10, 2021
Artifolk have the best customer service…
Artifolk have the best customer service I have ever experienced. Not all of the items I ordered were available immediately and they kept me totally up to date, emailing me with updates. All of the items were packaged well. I highly recommend Artifolk.
April 10, 2021
Great prices and speedy hassle free…
Great prices and speedy hassle free delivery. I will definitely be using them again
April 9, 2021
I have been charged twice for the item I have ordered
I have been charged twice for the items I have ordered,once when I order it and once when I receive it .And the order is coming with massive delay .I won’t use this supplier anymore.
April 8, 2021
Reply from Artifolk
Hello,
I am sorry to hear this however I cannot see any duplicate payments on your order. I have tried calling you but was unable to get through therefore I will send you a email so we can try and resolve this.
Kind regards,
Samara
You sent an email saying the item was…
You sent an email saying the item was out of stock, but you didn't let me know when it would be in stock and when you could despatch it, I waited 2 weeks and still heard nothing from you. In the end I had to phone you. Customer service is totally unacceptable. I will not be ordering from you again.
April 5, 2021
Reply from Artifolk
Hi Norma,
Thank you for your feedback. I am very sorry to hear we were unable to fufil your order on this occasion. Our website does usually state when a item is out of stock and we do send email notifications too. I can see that you have now cancelled your order and a refund has been issued.
Kind regards,
Samara
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.