Arvato Financial Solutions Limited Reviews 

I have no words how someone can say what that debt collector said in the news.

There is something wrong with a company who allows this!

absolutely filthy disgraceful company they need to lose their licence now the proof is out there close this company down NOW

Wouldn’t it be ironic if they went bankrupt.

In my humble opinion - if what has been reported is true and by the looks of the videos it does appear to be true - you have acted in an illegal, immoral and disgusting way to the most deprived and sensitive demographic of thr population - centrica has never asked you to perform this way - you incentivise misery - gobsmackingly appalling

Horrrible outfit that breaks into peoples houses on behalf of British Gas.

Absolute disgrace , bunch of morons who prey on the vulnerability of other

Force fitting pre payment meters in the homes of vulnerable customers and getting pleasure in doing so on behalf of British Gas. No words can adequately describe how loathsome this company is.

Shocking bullying company
Good old brish gas useing a bullying agency.
If they don't get the court warrant they be nackard.
British courts should wake up and stop the issue of warrants for there's bullying companies.

Thugs!!!!!

These thugs claim to be FCA regulated . This is complete tosh 10 weeks after making a complaint still no response

The call centre staff are extremely poorly trained have no GDPR or training on FCA procedures

Make sure you email advising your complaint, at 8 weeks send to FOS and open a case with them

These thugs thought they could bully us and make us let the into our home

They are not court bailiffs dont let them in call the call centre and ask to do a id check on the doorstep agent . The call centre have no process or way of doing this as such as soon as arvarto refuse to do the id check call the police and advise them that you are araidthat the man at the door is a fraudster.

This company are thugs, they don’t return your calls as promised, they then post letters through your door on the sly claiming you have failed to contact them. Just so they can carry on racking up fees.
DONT GET BULLIED BY THEM

I was in a registered dispute with British Gas and was in talks with them when these people started harassing in October over a disputed "claimed" debt I made a complaint against them in house which was rejected but they sent the claim back to their client,I informed them this was not good enough and when the ombudsman had reached a decision on my case against British Gas I would report them to the financial conduct authority,the ombudsman has ruled in my favour and today I have asked them (Arvato) to remedy the actions they took and to propose suitable remedies to me,I have given a written 14 days grace to get back to me,if not or if their reply is not satisfactory to me they will be formally reported to the financial conduct authority.This company needs to be put out of business, they are wholly dishonest, amongst other things claiming to have an excellent trust pilot rating on their website and on headed notepaper communications.These people need to be nationally exposed.

This company is disgusting, I'm very young I am in debt as to losing my phone and sim card. They cancelled my contract and agreed for a settlement agreement of £133 then all of a sudden its up to £1000, 3 months payment was made and I have proof and they try tell me there's missing payments.
They asked how much I get monthly, I am on benefits, then telling me how much I have left a month like who do you think you are. The staff are rude and disgusting, they write down notes after youve had a phone call but clearly they didnt. I ring one person is saying all payments are upto date then days later im told theres missing payments, and I guess they are being like this because I am young. My mum saw my letter and spoke to me, I said to her what if someone turns up she said what they gone take the fridge, I live with my parents thankfully. After seeing all these bad reviews I am going to listen to my mum as they are taking advantage of me, causing me alot of stress and I have mental health issues which I've made them aware of and clearly they don't care. They lie and all say different things, clearly this company is a joke and should be shut down. The amount of people who are experiencing being treated like this is unfair, they should be ashamed!!!

Okay . To cut the story short.
I have been emailed by this company about a £90 ee debt ,
I then setup a direct debit
At £5 per week to clear the debt with payments starting 4th October.

The 4th of October came and went .....

I then recieved more emails from arvatofs stating I need to contact them regarding said debt.

I then setup a 2nd direct debit and followed this up with a Complaint to arvato of harassment, they replied saying its not harassment as the 1st direct debit was returned due to no funds...

I rang the bank to check this.

They have assured me that no direct debit was attempted on the 4th October.

The second direct debit was scheduled for November.
.
Once again the date came and went and no money was taken from the account that has money waiting .

I have now recieved another email

I have now setup a third dorect debit with payments on the 1st of December.

My experience of this company has been very very bad. Terrible . A joke in fact and I'm not surprised to see the amount of negative reviews of arvato.

I have now reported them to the financial ombudsman and I've complained to customer service once again

Called them re British Gas Bills of £2862.41, explained that the bills are in dispute with BG and energy ombudsman. They said they would call back in two days after speaking to their manager, never got a call back. BG still have amounts owing on the current invoices, so debt has not even been passed over to Arvato???? Have now reported them both to the ombudsman.

These lot are without doubt the worst debt collection company I have ever had the misfortune of dealing with. Have you ever heard of a debt collection company that cannot take a payment. lmao lol what a joke.
28/10/22: receive debt collection letter £760.99 BGT
I phone in to make payment. No one can take payment as working from home. Call back arranged.
31/10/22: NO CALLBACK YET. I call them to make payment, only to be advised rudely and abruptly the debt is now £4406.03 I am shocked as you can imagine. Turns out £760.99 is gas and the rest is electric. I ask for an email of a copy of the electricity debt to be told they cannot do that AS WORKING FROM HOME. I ask to pay the gas only to be told they can't AS WORKING FROM HOME. Call-back arranged. LOL
3/11/22: I call Arvato as no call back again, I magically get through someone in the office who can take a payment, so I pay the bill in full. I now ask for an update on the electricity bill and when will I receive a copy from British Gas, only to be told 7 days. I agree to call back when a copy of bill arrives to arrange a payment plan.
4/11/22: Next day Arvato Debt collector at the front door. (Why!!!!! I just spoke to you lot yesterday I am waiting on the bill that you have yet to prove I owe)
I show him I have only one bill for gas nothing from Arvato for electricity and the gas is paid in full, so get of my doorstep and tell your office to update the records as I could prove the payment the day before and I had also requested the copy of electricity bill that would be 7 days as advised by your agents.
8/11/22: A copy of the electric bill arrives £3645.04 is owed minus the goverment help £66.00 leaves me a bill of £3579.04
8/11/22: £1000.00 paid
9/11/22: £1000.00 paid
new balance £1579.04
I have now paid £2760.99 in the last 7 days off the debt.
9/11/22 new bill issued for the last quarter and not due for 14 days and I still have not received it as was only issued today.
So here is where it gets funny. I owe £1579.04 to Arvato from the electric debt. I ask to arrange a dd for the remainder, but they say no I have to include the bill issued today into that dd. I say that bill is not due for 14 days. So why would Arvato try to force me into a dd with a bill included that's not due for 14days. The agent proceeds to tell me I have to or else there getting a warrant to come through my front door and remove my metre. Very professional
NEW GAS BILL AND ELECTRIC IS NOT DUE FOR 14 DAYS I CAN PAY THAT DIRECT TO BGT IT DOES NOT NEED TO INCLUDED IN THE DD AS THIS WILL PUSH US FURTHER INTO POVERTY!!!!!!!!!!!
I think that a court and a judge is the best way to deal with this shower as they do not have a clue how to deal with the debts, the calls, or the customers, they can't even take a payment when you phone them. Well done British Gas your bully boy debt collectors are now robbing people for bills that are not even dueyet to keep those shareholders happy @Centrica. This is not over by a long shot.

I phoned them they laughed about illness (kidney failure) I ask them to take me to court they refused will see you in court I my kidneys 23 percent I have 4 kids I don't want to die I have eat healthy and i havr to go to hospital for a major brain and other reason please help me.i will not able to go to hospital I want this Christmas to be nice I maybe too ill or I may not be here I don't no I praying they go back up but unlikely

Not able to assist customers with wrongful billing.

Just like everyone else here I received multiple SMSs from them claiming they have important information for #Mr# #N# #Surname# with a phone and a reference. Being unaware of who they are I googled and found out they seem to be debt collectors which was literally shocking as I was sure all my debts are timely and completely settled. To be 100% sure I checked credit history on multiple sources and nothing popped up.

Now, let's wrap up some points from their SMS which cause confusion:
*Phone Number they indicate is 0344 571 4269 - all but last 4 digits are same to the phone number on their website. The only sign that may indicate it might be them, but there is still a doubt.
* Instead of sharing a link to their own website they wish me to go to some 3rd party platform my-rise.com - no idea what this is, but sounds like something through which viruses like trojan or ngrat may be easily transferred (just like through bit.ly)
*If I really owed money to someone, those creditors would have send me dozens of chasers through email, post and phonecalls before transferring my debt to third party, wouldn't they? Neither did they notify me about debt transfer itself.
*And finally - there were news about Arvato clone scamming people's money.

So what has likely happened - random online store has rudely violated personal data protection law and sold clients' data to these scammers, and now they try to steal our money!

I am also wondering why don't Arvato make official announcement about existing clones and guidance on how to avoid them? For example, publish a list of potential scammers' phone numbers.

Hand delivered letter received by one of their workers who sat outside in his shi77y car smoking afterwards