Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I order glass from Ascot
I order glass from Ascot, very high quality, will definitely buy again.
Great price, great service ✨️, delivered on time.
March 29, 2025
Unprompted review
Poor customer service and communication
Ordered from their website on 11/03 and expected delivery within 2/3 days. After a week items had still not been sent out but I was told they were due in and I would get them by the end of the week. End of week came and no order, I phoned again and was told they were due in the following Tuesday ! Apparently the website does not track stock in the their warehouse !! I have asked for a refund but am still waiting. Very poor communication and customer service, I would not use them again.
March 11, 2025
Unprompted review
Great services and quality…
Great services and quality products.Arriving on time,I strongly recommended.
February 13, 2025
Unprompted review
Lovely cut glass cake stand
Lovely cut glass cake stand. Very decorative and a touch of luxury for guests.
Well made. Good condition on arrival. Would recommend.
January 21, 2025
Unprompted review
Poor website, unable to buy anything!
I attempted to pay for my items as a new customer but on both tries the 'pay now' button just spins. No progress at all.
Then trying to 'contact us' and send you an email yet again the button is just spinning. Poor website!
February 12, 2025
Unprompted review
Extremely happy with everything
Extremely happy with everything, ❤️😊
Product exactly as expected, delivered quickly by competent courier.
October 20, 2024
Unprompted review
Delivery
Purchased 2 fridges and delivery was dumped on kerbside.
Maybe they should highlight on website when purchasing that they are too tight to find a decent delivery company that actually delivers to inside of property so think again before purchasing from this company.
October 31, 2024
Unprompted review
Excellent service and super…
Excellent service and super glasses...Product exactly as expected
Excellent communication and on- time delivery.
August 28, 2024
Unprompted review
Great choice of products and prices
Great choice of products and prices. Definitely the best tea pots I’ve ever used and would definitely recommend them. Website easy to use. Will definitely buy from Ascot again…
May 27, 2024
Unprompted review
Website not accurate
When ordering, the website suggested delivery within a few working days. After a week, I contacted the supplier (having not had any delivery updates) to be told they don't hold stock and it'd be about 14 days until they'd be ready to deliver. I asked for a cancellation and refund. Two weeks later I've not had a refund or any answer to my email follow-ups. I'd recommend Nisbets instead - same product delivered next day!
Edit to respond to the seller’s reply: the website provides no information about what stock is likely to be held for immediate dispatch and what isn’t, and nothing in the order confirmation gave any indication of the extended wait time. Also, it’s disappointing that it takes a review here to generate a response versus the direct (and private) email communication.
February 2, 2024
Unprompted review
Reply from Ascot Wholesale
Hi,
We are sorry you have experienced issues with our website.
Yes, the website says within a few working days, however this is when we have the items in stock, unfortunately we did not have stock and could not get stock for two weeks.
Please contact our sales emails - orders@ascotwholesale.co.uk to get your refund resolved.
Kind Regards,
Easy order. Fast delivery
Easy order/payment. Delivery as promised. Would use again.
February 6, 2024
Unprompted review
Reply from Ascot Wholesale
Hi Ken,
Thank you for the 5* review! We are pleased you are happy with our Delivery Services.
Kind Regards,
Reply from Ascot Wholesale
Hi Ray,
Thank you for the 5* review! We are happy you have experienced a prompt delivery and acceptable pricing.
Kind Regards,
Excellent service and super…
Excellent service and super glasses...delivery took a tad longer than expected for some reason. Very helpful staff. We will buy from Ascot again.
January 19, 2024
Unprompted review
Reply from Ascot Wholesale
Hi Martin,
Thank you for the 5* review. We apologise for the slightly lengthier delivery.
We look forward to seeing you again soon!
Kind Regards,
I have waited a month and my order has…
I have waited a month and my order has not been shipped
January 25, 2024
Unprompted review
Reply from Ascot Wholesale
Hi,
Please may you email orders@ascotwholesale.co.uk regarding this.
Kind Regards,
Excellent value and very prompt…
Excellent value and very prompt delivery, would recommend
January 22, 2024
Unprompted review
Reply from Ascot Wholesale
Hi Hugh,
Thanks for the 5* review! We are pleased you have experienced prompt delivery service with us.
Hope to see you soon!
Kind Regards,
Excellent service, professionals
Excellent service. Had issue with wrong knife sent. No messing straight up Ascot said their error wrong photo with description. Sent replacement immediately.
Very professional. Customer support Lisa outstanding. Thankyou Ascot. It is so refreshing to deal with company with responsibility. Thank you Ascot. Regards Shelley Griffiths
January 8, 2024
Unprompted review
Reply from Ascot Wholesale
Hi Shelley,
Thank you for the 5* review! We are glad you have experienced outstanding customer support with our sales team.
We hope to see you soon!
Kind Regards,
Lovely cut glass cake stand
Lovely cut glass cake stand. Very decorative and a touch of luxury for guests. Well made. Good condition on arrival. Would recommend.
January 11, 2024
Unprompted review
Reply from Ascot Wholesale
Hi Lyn,
Thank you for the 5* review! We are pleased you are happy with the condition of the product.
We hope to see you again soon!
Kind Regards,
Good customer service Reasonably priced products
Very happy to be able to purchase
Small quantities of Danama products at a very reasonable price. Queried delivery time recieved a prompt response an apology and a promise to dispatch that day.
Very impressed customer
December 14, 2023
Unprompted review
Reply from Ascot Wholesale
Hello Vivienne,
Thank you for your 5* Review! We are happy you experienced outstanding customer service with our team.
We hope to see you again soon.
Kind Regards,
Don't use if needed in a hurry.
I have used this company for a few years but recently their processing & delivery has become quite concerning.
The last two orders I have placed, I have had to chase them up the following week to find out (or more likely remind them to actually process my order) the status of my order.
Its free delivery so I'm not expecting next day delivery but I do expect it to be processed and to be with me within the week (even at busy times of the year).
Last time I will be using them.
December 19, 2023
Unprompted review
Reply from Ascot Wholesale
Hi Nigel,
We are sorry to hear you have had issues with our delivery service.
All customers have been experiencing the same issue with the website, it appears that our back office wasn't communicating with our email, which has now been resolved.
All orders that are processed, are delivered via APC. They are sent on a 24 hour service, yet we do ask customers to allow up to 48 hours, due to it being a busy period of the year.
Kind Regards,
thankyou
all good .thanking you.please have a lovely little christmas
December 7, 2023
Unprompted review
Reply from Ascot Wholesale
Hi Roger,
Thank you for your 5* review.
Merry Christmas,
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