Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good range of products but better communication needed
I ordered a dozen Reidel glasses on 10th Jan. I didn't get a confirmation email of my order but if I logged into to the Ascot website and could track it there. I then heard nothing for 10 days so I phoned Ascot to ask for an update. The phone was answered promptly and a very helpful member of staff assured me she would contact the suppliers and phone me back - which she did about 30 mins later to say that the supplier was dispatching the order that day I would received the glasses within 5 days. They arrived today following helpful tracking messages from the courier APC. The glasses were well packed and are in good order. My main feedback to Ascot is about communication: 1) a note on their website that they hold no stock and are dependent on the supplier to fulfil the order in good time; 2) a confirmation email sent automatically once the order has been placed; 3) update emails advising the customer when the supplier has dispatched the order.
January 25, 2023
Unprompted review
Reply from Ascot Wholesale
Hello,
Thank you for your review and we are glad you had a good experience with us,
We appreciate the feedback and will have a look into these further to help us improve,
It is very strange that you did not receive a confirmation email after the order was placed as this is something that we have as a automated process. This may have gone into the spam box or been blocked via anti spam, We will have a look into this so we can avoid this for other customers in the future!
In regards to stock, We state on our FAQs page that we have a large amount of stock in our warehouse, but some stock will come from our manufacturers. We also state we do not show stock on our website and if you are wondering about stock please contact our team. This is something we are already working on getting implemented and making sure that 'Out of stock' products are clear on the website.
We hope to see you ordering again from us in the future,
Kind regards,
Ascot Wholesale
I ordered some glasses on 7 January and…
I ordered some glasses on 7 January and still haven’t had an email confirmation of my order or a reply to my email sent last week asking when I could expect to receive the items. They appear on my bank statement so the order has clearly been received. I would appreciate a response.
January 7, 2023
Unprompted review
Reply from Ascot Wholesale
Hello Niki,
We are sorry to hear about this,
Unfortunately, the goods were damaged in delivery with our courier, they are being sent back to us and replacements will be sent out, We were not contacted by APC which we will be looking into so this does not happen again, We apologise about this and will be in contact about sending out the replacements,
Kind Regards,
Ascot Wholesale
Excellent Service
Member of staff that assisted was honest regarding expected delivery which I really appreciated.
Goods arrived safely and I am very pleased - will recommend this company.
January 19, 2023
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review Sheila. We appreciate the kind words and the recommendation. We hope to see you again soon. Kind regards, Ascot Wholesale
Great choice of products
I came across this company by chance. Great choice of products and prices. I was a little concerned about ordering from this site as I was only placing a small order. I needn't have worried as this company comes across as treating the customer equally well, regardless of size of order. Website easy to use. My flutes arrived quickly, very well packaged and in perfect condition. I would order from this company again.
December 30, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5* review. We are happy to hear of the positive experience you've had with us. We look forward to seeing you again soon. Kind regards, Alex
Best Price I Found
Excellent experience ordering a Christmas gift for friends.
Order arrived packaged well, on time and was the cheapest online.
Such a great experience I'm back for a second order
December 14, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review, Sandip. We appreciate the kind words shared about your order and we can't wait to see you again in the future. Kind regards, Ascot Wholesale
DON'T BUY FROM THEM! APPALLING CUSTOMER SERVICE
Absolutely appalled at the way I have been treated as a customer by Katrina Sloan and by the shoddy service I've received from start to finish from the company.
Ordered on 15th December, with products supposedly in stock. Order didn't arrive (was for Christmas present for my husband).
Emailed before Christmas to ask for tracking info with no response.
Rang on 27th and was told cups were out of stock.
They would have known this when I placed my order and didn't bother to notify me. Was told there wasn't a date for restock.
Rang today and asked for a refund, told it would be 5 working days, despite paying via Payal and knowing it can be refunded immediately back.
Asked Katrina to email me refund confirmation whilst on hold, with paypal screenshot. She said she would do this. I received the credit notification, but no paypal screenshot. I asked for it to be resent, which Katrina said she would do. I was told I wasn't allowed to stay on hold and she cut me off.
Rang back repeatedly to say I still haven't received the email Katrina supposedly sent.
Hung up on repeatedly when calling back (12 times).
THIS IS THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. WOULD GIVE 0 STARS IF I COULD.
December 29, 2022
Unprompted review
Reply from Ascot Wholesale
Hi Rebecca,
We apologise for the issues you have experienced whilst ordering from us.
Unfortunately, manufacturers have been closed over Christmas so we have not been able to find out stock levels from some of our suppliers. Because of this we put a message on our website stating that we cannot guarantee delivery before Christmas, This message was on the website from the 10th December.
Catriona sent over the refund confirmation emails while you were on hold as you requested and informed you to wait 10/15 minutes to receive the emails and if you had not received to give a call back. We did not end our phone call with yourself without informing you that we needed to free up the line to allow other calls to come into us and in 10/15 minutes if you had not received the refund confirmation to us a call back.
The refund confirmation has been sent over via email by Catriona at 14:37, 14:41 and 14:43 on 29th December 2022,
The refund has been processed and will be with you in 3-5 working days.
Kind Regards,
Ascot Wholesale
Excellent communication and on- time…
Excellent communication and on- time delivery. Would recommend
December 17, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Kath. Thank you for sharing your positive experience. We hope to see you again in the future.
Kind regards,
Ascot Wholesale
The parcel was sent to APC with the…
The parcel was sent to APC with the incorrect address on but had the postcode the parcel should been sent to!! Needless say it never arrived.
On speaking to the supplier they realised that the incorrect address had been given and said they had advised the delivery company of the correct details! I also asked them to send an email again with correct email on, they told me to do it myself!! To which I replied that they were my suppliers and I had been paid to sort my parcel out safely!!!!
When speaking to the delivery company they advised that the parcel would be delivered the next day - no such luck!!!
They then advised that it would be delivered on the next day -no such luck again!!! Also the supply company had not been in touch with then!!
The order was placed on the 17th December, first delivery should have been 19th December and it’s 17.18 on 22nd December.
What a shambles Ascot Wholesalers are, I would not recommend this company to anyone!!!!!
Neither would I recommend APC deliveries to anyone as they ignore the person who placed the order with Ascot Wholesalers. A furious customer
December 22, 2022
Unprompted review
Reply from Ascot Wholesale
Hello, I apologise for the issues you have experienced whilst ordering from us. I believe you have spoken with someone in our sales team and the issue has been dealt with. Kind regards, Ascot Wholesale
Delivered quickly and safely with…
Delivered quickly and safely with updates along the way
December 15, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Alexandra. Thank you for sharing your positive experience. We hope to see you again in the future. Kind regards, Ascot Wholesale
Excellent service from selection to…
Excellent service from selection to delivery.Highly recommended thanks.
November 18, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5* review, Robert. We are happy to hear of your great experience ordering from us. We hope to see you again in the future. Kind regards, Ascot Wholesale
It's got to be one star I'm afraid
It's got to be one star I'm afraid! I phoned on the Monday to check stock and asked if I'd get the glasses by Friday. (for an event on the Saturday, plenty of time!) Ordered online and no delivery by Friday. Phoned in and they didn't receive the order through their online ordering system. Cancelled & got a refund. Went to bookers..
November 4, 2022
Unprompted review
Reply from Ascot Wholesale
Hi Paul, we apologise for the issues you have experienced whilst ordering from us. We don't keep the items you ordered in stock, so we would have had to order it from our suppliers and send it out once they had arrived. Unfortunately, it seemed at the time of your order there was a website error causing the order not to go through to the orders team. Again we apologise for the errors and issues you have had, this isn't the normal customer experience we expect. Kind regards, Ascot Wholesale
I am still waiting for an order 3 weeks…
I am still waiting for an order 3 weeks ago. phoned promised to come back to me. no.
unprofessional.
October 29, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Thomas, we apologise for the issues you have experienced with your order. You will be receiving your order early this week. This isn't the normal customer experience and I hope we see you again in the future. Kind regards, Ascot Wholesale
Polar G-Series Upright Back Bar Cooler…
Polar G-Series Upright Back Bar Cooler with Sliding Doors 490Ltr Great service ordered 09.30am and delivered the next day. Great value as well £200 cheaper than anywhere else. Its a fantastic fridge as well a good addition to the village hall bar.
October 18, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this fantastic review, Ian. We appreciate the detailed review and hope to see you again in the future to get more great additions to the village hall. Kind regards, Ascot Wholesale
Great Glassware
Well packed, high quality, delicate crystal glassware arrived all in one piece.
There is a wide range to glassware to suit all occasions and budgets.
October 25, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this 5* review, Robert. We appreciate the kind and detailed review you have written. We hope to see you again in the future. Kind regards, Ascot Wholesale
Excellent service and prices!
October 19, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review. We are happy to hear you had a great experience ordering from us and I hope we see you again soon. Kind regards, Ascot Wholesale
Very good, Very Nice
Very good, very nice!
Helped me find a new item when the one I wanted was out of stock due to the manufacturer, I collected the items my self as I was passing by and all seemed really nice
Will use again definitely
September 28, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5 stars Bruce. We appreciate the kind words you've shared and thank you for Ordering from us! We hope to see you again soon. Kind regards, Ascot Wholesale
Very poor/no communication
Very poor/no communication. Placed an order on the 3rd September and have had neither the order delivered or any update. Have called several times and emailed and have no response to either.
May have to resort to PayPal to get resolution.
September 27, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Andrew, I apologise for the issues you have had ordering from us. This is not the standard customer experience with us and we will make sure this does not happen again. I believe you have spoken to someone from Ascot Wholesale regarding your order, for any more questions or queries please contact them directly and it will be answered quickly. Again we apologise for the inconvenience caused. Kind regards, Ascot Wholesale.
Reply from Ascot Wholesale
Thank you for the 5* review. We are happy to hear you had a great experience ordering from us. We hope to see you again soon. Kind regards, Ascot Wholesale
Fast shipping
Fast shipping, great quality. I recommend this company.
August 14, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5 stars Ramona. We appreciate the kind words you've shared and thank you for the recommendation! We hope to see you again soon. Kind regards, Ascot Wholesale
Not very good
Not very good, wasn't told that what I ordered was in stock, but quick on the mark to take my money, need money back now!!!
July 15, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Gaynor,
We apologise for the miscomunication in regards to the product you have ordered.
We do not show live stock on our website, and we do advise if your order is time sensitive you should contact the sales team who will be able to help as quickly as possible.
Unfortunately, at the moment there are a lot of supply and manufacturing issues with some manufacturers which can lead to products being out of stock. Sadly, we didn't find out about this item being out of stock until we contacted the manufacturers.
We have processed and completed a refund back to you.
Sorry for the inconvenience.
Kind regards,
Ascot Wholesale
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