Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
All good
All good. Website very easy to use, ordering simple, and delivery was prompt. What not to like
June 23, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the great 5 star review. We are happy to hear you had a good experience with ordering from us. We hope to see you again in the future. Kind regards, Ascot Wholesale
A good experience.
A good website, competitive pricing and prompt and well packaged delivery….an excellent company to deal with.
June 18, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the great 5* review, Paul. We are happy to hear you had a good experience with ordering from us. We hope to see you again in the future. Kind regards, Ascot Wholesale
Stock item…17 week for delivery?
Made an online purchase for an item which said was in stock, however a few days later was informed delivery time was 17 weeks. Asked for refund a week ago and still waiting for my payment to be returned.
June 10, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Hamish, we apologise for the issues you have faced whilst ordering from us. Unfortunately, due to the ongoing courier and manufacturing issues we have had delays with some products coming from our manufacturers. However, we have now processed and refunded you for your order. Kind regards, Ascot Wholesale
First time on this site - Will NOT be the last !!
My Church was looking for some replacement glass Cona Coffee jugs for our coffee machines. I was recommended to Ascot Wholesale. The site was excellent and very easy to navigate and use. Descriptions , photos and prices were very clear. The ordering and paying process was simple and easy to understand. The products arrived very promptly , well packaged and were exactly as ordered. Very impressed.
May 17, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this amazing 5* review, Rev Malcolm Newman. We appreciate all the kind words and the detailed review you have given on your experience with us. We look forward to seeing you again in the future. Kind regards, Ascot Wholesale
Easy purchase
Web site was easy to navigate and found product quickly. Delivery was on time. Great product and service. I'd recommend Ascot Wholesale
May 15, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review, Will. We appreciate the kind words you have shared about your experience and the recommendation. We hope to see you again soon. Kind regards, Ascot Wholesale
Where are my goods ?
Hello - you have asked me to review my order for a 5% off discount but still waiting for any news on when my order is due to be delivered ?
May 13, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Jan, we apologise for the delay in your order. A member of our team has contacted you regarding your order status. Sorry for the inconvenience. Kind regards, Ascot Wholesale
Great service every time
May 10, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5* review. We appreciate the kind words and we look forward to seeing you again soon. Kind regards, Ascot Wholesale
Great customer service and fast…
Great customer service and fast delivery on my home order. Pleased with the products as well now they have arrived
April 13, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for this positive review, Charley. We are thrilled to hear that you are happy with your order! We look forward to seeing you again in the future. Kind Regards, Ascot Wholesale
Very happy
Very happy! Product, service and delivery did exactly what it said on the tin! Will deffo be coming back.
April 12, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review, Caroline. I'm happy to hear of the positive experience you've had ordering from us. We look forward to seeing you again in the future. Kind regards, Ascot Wholesale
Phenomenal Service!
I recently purchased some Vegware cups for my coffee cart, and I can honestly say I am blown away! The quality Is great, but what was even better was the service provided by Holly, exceptional! I will be coming back :)
April 11, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Adrian,
Thank you for this review. We appreciate your feedback! Our team here at Ascot Wholesale are passionate about providing 5* Service to our customers. We look forward to seeing you again soon.
Kind Regards,
Ascot Wholesale
Useless
Useless I placed a order and sent a email when delivery date went by to be told they were out of stock. Ok so I asked for a refund told 3-5 days well it’s past 5 days still no refund looks like I’m having to chase them again
April 8, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Jemma, we apologise for the issues you have experienced while ordering from us. This is not the normal customer experience. We have processed and refunded all the money from your order. Sorry for the inconvenience. Kind regards, Ascot Wholesale
TWO price increases after payment taken
Rang to check price of goods and told I had to actually place the order online after they had confirmed the price. After placing the order and the money being taken from my account I received a call advising there had been a price increase which I reluctantly accepted, this was then followed by a further phonecall to tell me the price had increased even further at which point they gave me 2 options, 1. pay the increases or 2. cancel the order. Needless to say I cancelled the order and will never use this company again.
AVOID
April 5, 2022
Unprompted review
Reply from Ascot Wholesale
Hello, Thank you for the review. We apologize for the issues you experienced with this order. Please respond to our 'Find Reviewer' message which you should have been sent by Trustpilot to allow us to look into this order further. Kind Regards, Ascot Wholesale
First class service A1+
I called to ensure stock of wine glasses and expected delivery timeframes and received friendly, helpful service from a member of staff who said delivery would be 3 days - they arrived the next day - amazing service, well packed and no problems.
March 31, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5* review, Jason. We appreciate the kind words you have shared about your experience with us and I hope we see you again soon. Kind regards, Ascot Wholesale
Exceptional
Was looking on the Internet for a decent looking vinegar bottle and came across Ascot which sells to the public as well as business. I purchased a vinegar bottle at a very reasonable price, but there was a blip on PayPal so I wasn't sure if my order had gone through. I emailed and got a reply almost immediately confirming my transaction. Within 72 hours my bottle arrived very well packed. It was gorgeous, high quality and looks great. In these days of poor customer service I was very impressed & delighted at the service and quality of the my purchase.
March 23, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Sue, thank you so much for this positive review. Your feedback is greatly appreciated. We are happy to hear that you have had a positive experience with your order and are happy with the items you received. We look forward to seeing you again soon. Kind Regards, Ascot Wholesale
My Bravilor flask was ordered on the 22…
My bravilor flask was ordered on the 22 Feb.it arrived on 8th march. I thought this was a long
wait . it would have been more acceptable had i been notified that it was not in stock when i ordered. however i am very pleased with it and hope it will last a very very long time as the previous one i had did.
March 9, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Wendy, we apologise for not getting back to you sooner about your order. However, one of my colleagues has been in contact with you via email and had explained the situation with your order. I am glad to hear you are pleased with your Airpot. Kind regards, Ascot Wholesale
Excellent Service
March 2, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for giving us 5* Mohammed. We appreciate your kind words and hope to see you again soon. Kind regards, Ascot Wholesale
Out of stock not communicated
I placed an order and after a week of zero contact and no delivery I called to find out what was happening. Only to be told my order was out of stock and not available for a further two weeks. Pretty shoddy. I’ve left the second star because the customer services representative I called was helpful in resolving the situation.
March 1, 2022
Unprompted review
Reply from Ascot Wholesale
Hi Sarah,
Thank you for your review. We do apologise that no one got in contact with you regarding your order. I understand that you have spoken to a member of the Customer Service team and this issue is now being sorted.
Again we apologise for any inconvenience this has caused.
Kind Regards,
Ascot Wholesale
fine good service in all respects
February 26, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for the 5* review and the kind words you have shared about your experience with us. We hope to see you again soon. Kind regards, Ascot Wholesale
Glasses arrived quickly and we’ll…
Glasses arrived quickly and well packaged. Great price!
February 19, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us Ian. We appreciate the kind words you've shared about your order. We hope to see you again in the future. Kind regards, Ascot Wholesale
Arrived promptly
February 15, 2022
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this 5* review. We hope to see you again in the future. Kind regards, Ascot Wholesale
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