Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Useless
Useless! Placed an order on 4th Feb, still waiting delivery or an email response on the 15th. I emailed them yesterday, coincidentally just before being invited to leave a review - so here it is!!
February 14, 2022
Unprompted review
Reply from Ascot Wholesale
Hello Andrew, we apologise for the delay in delivery of your order. I can see you have spoken to a member of our team in regards to this order. Please feel free to contact them again for any further updates. Kind regards, Ascot Wholesale
Good service & product
December 19, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review. We appreciate the kind words and we hope to see you again in the future. Kind regards, Ascot Wholesale
Great service and prices.
I have purchased glasses from Ascot Wholesale on 2 occasions and have been very pleased on both accounts. Great service and value for money prices.
Will continue to use for all my glass needs.
December 7, 2021
Unprompted review
Reply from Ascot Wholesale
Hello Helena,
Thank you for the positive review and kind words! We are thrilled to hear that you are happy with your order, we appreciate your feedback and look forward to seeing you again soon.
Kind Regards,
Ascot Wholesale
Ordered some glasses and heard nothing
Ordered some glasses and heard nothing. Only when I contacted them did they tell me they had no stock. Very frustrating
December 4, 2021
Unprompted review
Reply from Ascot Wholesale
Hi David. Thanks for the review. Unfortunately restocking of some products are taking longer than expected due to supply chain issues nationwide as detailed at checkout on our website. Please provide us with the information requested so we can look into the order for you. Kind Regards Ascot Wholesale.
What an amazing service very pleased…
What an amazing service very pleased with my purchase . Will not hesitate in buying from again
December 3, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us Sharon. We appreciate the kind words you have shared about your experience. We look forward to seeing you again in the future. Kind regards, Ascot Wholesale
I got my delivery extremely quickly.
November 22, 2021
Unprompted review
Reply from Ascot Wholesale
Hello Ross,
Thank you for the review and positive feedback! We are happy to hear you have had a good experience with your order. Thank you for ordering with Ascot Wholesale, we look forward to seeing you again soon.
Kind Regards,
Ascot Wholesale
Having heard nothing about my order for…
Having heard nothing about my order for 2 weeks I phoned and was told that the decanter would not be ready for 6 months but the glasses were available. I asked for the glasses to be delivered and for the money for decanter to be refunded. So far no glasses and money has been taken from my account. Really poor performance so far
November 21, 2021
Unprompted review
Reply from Ascot Wholesale
Hello, we apologise for the issues you have experienced with your order from us. This isn't the usual customer experience for anyone ordering from us so we would like to look into this. Please could you provide us with more information and we will get to the bottom of this. Kind regards, Ascot Wholesale
Why am i receiving a riedel amadeo…
Why am i receiving a riedel amadeo decanter in a NOT FOR RESALE box. I have had enough excuses made by your part time customer service Ms L . Please explain to me here. Why isn’t the riedel amadeo decanter come in the original black box . It has a scratch on the inside of the decanter . Not just the box isn’t the original, the content itself - riedel amadeo decanter isn’t the quality of ORIGINAL. This is a complete false advertising, misrepresentation . You can verify my purchase , the address is old Bond Street , order no 110058018 the parcel was received yesterday 18 Nov 2021
November 19, 2021
Unprompted review
Reply from Ascot Wholesale
Hello George,
We sincerely apologise for this issue, it should not have been delivered to you like that.
Our director has been trying to call you but unfortunately is unable to get through. He will try and contact you again today to discuss and rectify this matter.
Alternatively, please call us on 01256 769990 at any time that is convenient for you between 9am - 5pm Monday to Thursday and 9am - 3:30pm on Friday.
Kind regards,
Ascot Wholesale
Product exactly as expected
Product exactly as expected, delivered quickly by competent courier.
November 18, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review, Tommy. We are happy to hear about your positive experience ordering from us. We hope to see you again in the future. Kind regards, Ascot Whoelsale
Great Service from Ascot's
Was left high and dry by another company and needed to get some wine glasses for a group wine tasting ASAP. Their team member were quick to respond and were able to tell me the amount of stock they had straight away and organised same day delivery which saved the event. I will definitely be using Ascot again in the future. I was particularly impressed by Lauren, one of their sales team who was very professional and really cared about solving my problem.
November 16, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Russell. We appreciate the kind words you have shared about your order. We always try to help our customers as quickly and efficiently as possible, and I am glad it showed here. Lauren is very thankful for the kind words about her in your review. We look forward to see you again in the future. Kind regards, Ascot Wholesale
I have not recieved my order
November 15, 2021
Unprompted review
Reply from Ascot Wholesale
Hello Susan,
Thank you for getting in contact. We note that you have also just sent us an email to query your order which has already been responded to by a member of our team! We appreciate your concern in relation to the order, please refer to the email that you received earlier on today for further support!
Kind Regards,
Ascot Wholesale
Excellent customer service
Excellent customer service. Very quick delivery and excellent value for money. I would definitely recommend
November 8, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Helen. We are happy to hear of the great experience you've had ordering from us. Thank you for using Ascot Wholesale and we hope to see you again in the future. Kind regards, Ascot Wholesale
Still hasn't turned up!!!!!
Still hasn't turned up!!!!!
Over t
5 days to a week ago ordered and they're asking for a review?
October 23, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Mick. Thanks for the information. Unfortunately some deliveries are taking longer than expected due to supply chain issues nationwide however I can see from our tracking data that this was delivered earlier on today (Monday 25th). Kind Regards Ascot Wholesale.
Easy ordering and prompt delivery
Easy ordering and prompt delivery. Will definitely use this company again
October 20, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review, Java Jo. We appreciate the kind words about the positive experience you've had ordering from us. Thank you for using Ascot Wholesale and we look forward to seeing you again in the future. Kind regards,
Ascot Wholesale
Easy to purchase and fast delivery
Easy to purchase and fast delivery. Goods in perfect condition.
October 18, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Karen. I'm happy to hear about the positive experience you've had with your order from us. Thank you for using Ascot Wholesale and we hope to see you again in the future. Kind regards, Ascot Wholesale
Speedily delivered and well packaged
Speedily delivered and well packaged. Product just as ordered.
October 16, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us, Mike. We thank you for the kind words shared about your experience ordering from us. Thank you for using Ascot Wholesale and we hope to see you again in the future. Kind regards, Ascot Wholesale
Very easy to order and super fast…
Very easy to order and super fast delivery! Very pleased
October 9, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review, Stephanie. We are happy to hear you are very pleased with your experience with us. We appreciate the kind words and thank you for using Ascot Wholesale. We hope to see you again in the future. Kind regards, Ascot Wholesale
Goods as sold and in perfect condition…
Goods as sold and in perfect condition and best price on the uk web
October 5, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Iain. We are happy to hear about the positive experience you've had with your order and our website. Thank you for using Ascot Wholesale and we hope to see you again in the future. Kind regards, Ascot Wholesale
Quick delivery- and all stock as stated…
Quick delivery- and all stock as stated online.
Recommend
September 30, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us. We appreciate the kind words and thank you for the recommendation. Thank you for using Ascot Wholesale and we hope to see you again in the future. Kind regards, Ascot Wholesale.
Great company to deal with
Great company to deal with.
The only thing that you could grumble about (if you'd call it a grumble) is that there's not enough time in a day to see everything in the range of products available.
Very happy.
September 26, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review. We are happy to hear about your positive experiences with us. Thank you for using Ascot Wholesale and we look forward to seeing you again in the future. Kind regards, Ascot Wholesale
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