Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great products, easy transactions
Great products, quick delivery and great communication. Overall a very easy experience. I have used them many times and will do so again.
September 23, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review. We appreciate the kind words shared and thank you for being a loyal customer. We look forward to seeing you again in the future. Kind regards, Ascot Wholesale
Found what I was Looking for
looking to enhance my campervan fun side i found the items i was looking for at Ascot Wholesales, now we have our own bar on board with our spirit dispensers, a good talking point and added fun to our camping trips
September 19, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review, Steve. We are glad to hear you found what you were looking for on our site, thank you for ordering from us and we hope to see you again in the future. Kind regards, Ascot Wholesale
Outstanding customer service
Outstanding customer service, products and value for money! Can not fault Ascot Wholesalers! Website easy to use, super fast delivery, friendly, efficient, fabulous sales team.
September 8, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Lizzie. We appreciate all the kind words and thank you for using Ascot Wholesale. We hope to see you again in the future. Kind regards, Ascot Wholesale
Ordered a Dualit toaster online
Ordered a Dualit toaster online, Dualit toaster not in stock. Got a message to say Dualit don’t have the toaster. Why advertise the toaster for sale in the first place?, just frustrating and a waste of time.
September 7, 2021
Unprompted review
Reply from Ascot Wholesale
Hello Tony,
Thank you for the feedback. We understand the frustration with this order.
Unfortunately, due to the ongoing impact that the global pandemic is having on manufacturers and supply chains we are unable to display stock for some of the items on our website.
I apologise for the inconvenience and confusion, this product has now been removed from our website.
Kind Regards,
Ascot Wholesale
Reply from Ascot Wholesale
Hello Ray, thank you for this positive feedback. We appreciate the review! Thank you for ordering with Ascot Wholesale, we hope to see you again soon. Regards, Ascot Wholesale.
Still chasing Order!
Had to chase my order as no update/delivery after 5 days. Eventually got a reply advising half the order was out of stock and would not be delivered until end of September. Still waiting for the other half that apparently is in stock! Nearly 2 weeks now!
September 2, 2021
Unprompted review
Reply from Ascot Wholesale
Hello, I am sorry to hear about the negative experience you have had. I have looked into this order with a colleague and have contacted you via email about the order. Kind regards, Ascot Wholesale
Great service
Really helpful advice. Goods arrived very promptly and well packaged. Thank you. I've already recommended to someone else who has subsequently made an order.
September 2, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review. We're happy to hear about your positive experience with your order. Also, a big thank you for the recommendation! We hope to see you again in the future. Kind regards, Ascot Wholesale
Ascot are my go-to site for all our…
Ascot are my go-to site for all our company's food service needs.
Excellent service and send fast!
August 31, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review, Nicola. We are pleased to hear we are your go-to site and we appreciate your kind words. I'm sure we will see you again in the future! Kind regards, Ascot Wholesale
Zero customer service
Zero customer service. I received the wrong quantity and received no response to several emails. Phones not answered. If you sell to the public, you need to provide some basic customer service.
August 28, 2021
Unprompted review
Reply from Ascot Wholesale
Hello Axel, I am sorry to hear about the negative experience you have had. I have requested more information from yourself about your experience so we can look into this for you. Please let us know. Kind regards, Ascot Wholesale
Reply from Ascot Wholesale
Thank you for writing this review, Rod. We appreciate the kind words and hope to see you again in the future. Kind regards, Ascot Wholesale
Excellent service and very happy with…
Excellent service and very happy with the product will purchase again
August 27, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us, Natascha. We are happy to hear about your positive experience and we hope to see you again in the future. Kind regards, Ascot Wholesale
Order was spot on delivery slow
August 17, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us, lloyd. We are glad to hear you are pleased with your order and we apologise for the slight delay in the delivery. We hope to see you again in the future. Kind regards, Ascot Wholesale
Ordered from them four boxes of vegware…
Ordered from them four boxes of vegware bags paid via PayPal. First received the wrong goods they were quick to pick them up but my order supposedly was still with courier. Spoke to Sharon customer service assured delivery was on way but only half paid for full order so asked for a refund I have emailed telephoned and still nothing . Two boxes have turned up today but nothing from Ascot themselves I was a new customer not a good way to treat . Sound good on phone but customer service certainly lacks
Thanks for the reply not quiet right on facts had to chase to get refund
August 12, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Lynn, thank you for getting in contact.
I have looked into this order for you and have spoken with my colleagues who dealt with this particular order. According to our records, you received a refund for the outstanding boxes on the 13th August via PayPal as discussed with our Customer Service team.
I apologise for the delays you have experienced with this order, if you would like further support please contact us via sales@ascotwholesale.co.uk and we will be happy to help.
Kind Regards, Ascot Wholesale
Perfect Pour Teapots
Ordered two ‘perfect pour’ tea pots after using them in a cafe just recently. They weren’t the cheapest, but are definitely the best tea pots I’ve ever used and would definitely recommend them. They do exactly what it says in the title. Packaging great and postal tracking spot in. Will definitely buy from Ascot again…
August 11, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review for us Caron. Thank you for ordering from us, we appreciate the kind words written and we hope to see you again in the future. Enjoy your Teapots! Kind regards, Ascot Wholesale
Great service
Great service, was way quicker delivery than i expected,, first time using Ascot Wholesale, and will definately recommend them to friend and family
August 10, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Elaine. We are happy to hear about the positive experience you have had with your order. Thank you for ordering from us and we hope to see you again in the future. Kind regards, Ascot Wholesale
Very good service
August 5, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for your review, Richard. We appreciate the kind words and we hope to see you again in the future. Regards, Ascot Wholesale
Ice machine
Order placed - order received promptly, even had a phone call from Ascot wholesale to confirm. Item fitted and is working perfectly, very impressed
August 4, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Helen. We appreciate the kind words and are happy to hear about your experience while ordering from us. We hope to see you again in the future. Regards, Ascot Wholesale
Speedy delivery and great price
August 2, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this review, mark. We are happy to hear about the positive experience with this order. Thank you for ordering from us, we hope to see you again soon. Regards, Ascot Wholesale.
Really pleased with our products
July 31, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, George. I'm pleased to hear about the positive experience you've had ordering from us. We hope to see you again in the future. Regards, Ascot Wholesale.
Delivery information needs to be provided
Order placed and accepted but that is where the updates ended. No information on when the order will be delivered and by who. Asked for the shipment to be delayed a few days so that someone would be home to receive the shipment. After more than 1 week after order placed I chased delivery and was advised that the order was left in the warehouse and would have stayed there had I not chased delivery. The shipment finally arrived the following day after chasing. This merchant needs to grasp the notion that not every customer has continuously manned premises to receive deliveries whenever the merchant feels like delivering. After order acceptance advice needs to be provided when the order is to be delivered and by who
July 29, 2021
Unprompted review
Reply from Ascot Wholesale
Hello John. I have taken some time to look into this for you and have found that you asked for the order to be held in our warehouse for one week and then despatched the following week (commencing 26th July) which we were more than happy to do for you. Our records show that this was delivered and signed for at 12:30 today by APC, within the delivery timeframe that was requested. I apologise for any inconvenience you have experienced throughout the delivery process. Regards, Ascot Wholesale
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