Fantastic service. We ordered Wine and Gin glasses, they were a good price and delivered quickly. 1 box of Glasses was missing from the order and I contacted customer services who replied very quick... See more
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See what reviewers are saying
I am deeply regretting saving the 30£ on my new fridge. I keep getting delivery notices, making sure I am home, and then no show and no follow up info. Now it’s Saturday and apparently this company... See more
If I could have given no stars I would have. I purchased 500 bath mats with the intention of using them in the shower. I didn’t want 500 that was the minimum purchase. I was not advised they were not... See more
Buyer beware. I placed an order and paid for a deep chest freezer. After two weeks with no update, I contacted support and was told the item was out of stock. The most frustrating part is their refusa... See more
Company details
- Restaurant Supply Store
- Disposable Tableware Supplier
- Glassware Wholesaler
- Hotel Supply Store
- Kitchen Supply Store
- Wholesaler
Written by the company
Whatever your requirements are we've got it covered. From Optics to Cutlery, Glassware to Saucepans, every type of catering product you are likely to need. Established in 1999 and based just outside Ascot, Berkshire, Ascot Wholesale Ltd has now become one of the south's fastest growing glassware, bar and catering equipment suppliers in the south east. As an established wholesale company supplying many bars, restaurants, nightclubs, hotels etc. like yourselves, we have built our customer base on good reputation, good service, competitive prices and a vast selection of quality products. We know you are busy and your time is valuable so our job is to make life easier for you. An uncompromising commitment to quality is the hallmark of Ascot Wholesale and it is our aim to achieve nothing less than excellence right from processing your order through to delivery. We know that for your business to have and maintain a competitive edge, it is increasingly critical that you have confidence in your suppliers. At Ascot Wholesale we try our best to give you that confidence. Our sales support is provided by our experienced and high quality professional sales team, who offer a dedicated and quick response to meet with our customer's requirements. Throughout the year, we run a number of Sales promotions to both new and existing customers. Please either see the specials on the home page or check with our sales team whether a promotion is currently running. We can give you peace of mind when ordering from Ascot Wholesale Ltd. A dedicated customer service team are there to help resolve any enquiries regarding your order, so in the event of a query there is always someone here at Ascot Wholesale Ltd to deal with it. Just call 01256 769990.
Contact info
Unit 2, The Rose Estate, Osborn Way, RG27 9UT, Hook, United Kingdom
- 01256 769990
- sales@ascotwholesale.co.uk
- www.ascotwholesale.co.uk
2.6
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great quality product looks…
Great quality product looks great.Arrived on time and quick delivery
July 25, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for the great review Craig. Thank you for ordering from us and we hope to see you again in the future.
First order placed
First order placed! So efficient, fast fast delivery,
well packaged, delighted
Karen hewson
July 22, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Karen, thank you for the feedback! We are happy to hear you are happy with your order and we all hope to see you order with us again soon. Regards, Ascot Wholesale.
Excellent products
Excellent products, timely order and status updates on delivery.
July 21, 2021
Unprompted review
Reply from Ascot Wholesale
Hi, thank you for your amazing feedback! We are happy to hear you are happy with your order! We appreciate your feedback and hope you choose to order with us again soon. Regards, Ascot Wholesale
Excellent service
Excellent service and very efficient quick delivery thanks guys.👍👍👍👍👍👍
July 20, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Mark, thank you for the great feedback! We are thrilled to hear that you are happy with our service and ordering process! Thank you for ordering with Ascot Wholesale, we hope to see you again soon. Regards, Ascot Wholesale
very nice glasses and efficient service
July 20, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Alice, thank you for the feedback! We are happy to hear that you had a good experience and are happy with the glasses. Thank you for ordering with Ascot Wholesale, we hope to see you again soon.
a BIT DISAPPOINTED
a BIT DISAPPOINTED, 2 OUT OF THE 6 BEER GLASSES WERE SMASHED AND ONE OF THE BOXES OF WINE GLASSES HAD A GLASS MISSING!
July 19, 2021
Unprompted review
Reply from Ascot Wholesale
Hello. Thank you for the feedback! We are sorry to hear about this and are happy to look into this for you, please give a member of the team a ring on 01256 769990 and someone will be able to take a look. Regards, Ascot Wholesale
Extremely happy with everything
Extremely happy with everything, from delivery to using the product, the only downside I would say, is upon delivery to use 2 guys on such a large product as one man could not lift this.
July 6, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review for us Cheryl. We appreciate the feedback you have given and will take it on board for the future. Thank you for ordering from us and I hope to see you again in the future.
Amazing from start to finish
Amazing from start to finish. Lovely on the phone and the delivery was super fast. Would highly recommend
July 1, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review Suz. We are delighted to hear about your great experience. Thank you for ordering from us and I hope to see you again soon.
Excellent service
July 1, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for the review Paul. We appreciate the kind words. We hope to see you again in the future.
Great prices for home bar items with…
Great prices for home bar items with fast delivery and fantastic customer service
June 25, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review for us. We work hard to make sure our customers have a great experience. Thank you for ordering from us and we hope to see you again in the future.
Excellent quality of glasses
Excellent quality of glasses - exactly the shape and size I was after! Arrived in good time, excellently packaged. Would recommend.
June 23, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review, Sara. We appreciate the recommendation. Thank you for ordering from us, we hope to see you again in the future.
Delivery of 6 burner stove
Ordered a 6 burner stove, paid extra for delivery as I needed it quickly. Placing the order and paying was simple enough but no confirmation of delivery was provided.
I placed the order on Wednesday and paid for guaranteed delivery for Friday. Had to make a few phone calls on Fri morn to chase delivery and was told it would be between 2 and 4. I called at 4.30 because it still hadn't arrived and my contractor was about to leave but found an automated service directing me to email customer services because Ascot closes at 3.30. How is that helpful? I am still waiting for a response a week after sending the email as directed. It finally arrived at 4.50 and was delivered by a grumpy unhelpful and very rude individual.
I appreciate traffic issues etc which impact on delivery times but Ascot were very reassuring when I made the enquiry about next day delivery and promised an early delivery guaranteed to arrive on Friday. It did arrive on Friday but I had no was of knowing when because they have no system in place to do this. A call by the driver with an ETA would have been very useful.
I would never have used Ascot if I had known this. They are keen to take your money but need to invest in a better delivery system.it has cost me substantially more with payment for delivery and additional contractor hours because he had to come back to finish the work held back by the late delivery. Topped of with a lack of acknowledgement of my email.
Very bad customer service and I would suggest you avoid and spend your money elsewhere.
May 27, 2021
Unprompted review
Reply from Ascot Wholesale
Hi Sabrina, we are sorry to hear that you had a bad experience with the delivery of your product. Unfortunately delivery of large equipment such as this stove is arranged by the product suppliers rather than us. We have passed your feedback onto the product supplier who dealt with the delivery on this occasion. Thank you for ordering with Ascot Wholesale.
Items came promptly and as expected.
May 24, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for taking the time to write this great review for us, Alex. Our aim is to always put the customer first and have a great experience ordering from us. Thank you for using Ascot Wholesale, we would love to see you again soon.
The extra mile
Dan and his team always go the extra mile for us, both sourcing samples and delivering to multiple locations with flexibility and very keen pricing. Definitely one of our best suppliers in any category
May 19, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for your 5 star review Michael. We really appreciate your feedback! Please let us know if we can do anything to make your experience with Ascot Wholesale better!
Reliable and very competitive.
We've been working with Ascot for many years now and they've supplied us with everything from day to day consumable, specialist glassware and cocktail equipment, as well as larger equipment such as refrigeration and glasswashers.
Easy to deal with, transparent, prompt and well priced.
May 19, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for your 5 star review Kevin. We really appreciate your feedback as a long term customer!
Delighted fast delivery and I’m delight…
Delighted fast delivery and I’m delight with my purchase. Recommend company!
May 4, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this great review for us, Margaret-anne. Our aim is to make sure the customer has the best experience with us and I am glad to hear your experience met our aim. Thank you for using Ascot Wholesale, we hope to see you again soon.
Selling stock they don’t have
I’m only writing this because I was asked to. Rung abs spoke to office about fridge I wanted, ordered, took payment, 2 days later was rung to say they actually can’t get it. And they have nothing else to replace it with (apart from a fridge which was £500 more expensive) I was then left without my ££££ so had to spend more money on another fridge from elsewhere and wait for the refund to come through
April 23, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for your feedback Rosie. As discussed over the phone, we are sorry to hear about your negative experience with Ascot Wholesale on this occasion. This is not the standard customer experience for our customers. We hope you choose to order with Ascot Wholesale in the future.
Great company to deal with
Great company to deal with. Easy to deal with. Good selection of quality glasses. Any issues are dealt with promptly.
April 18, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for this great review, Mark. We always strive to make sure every customer has a great experience with us and loves the products they're supplied. Thank you for using Ascot Wholesale, we would love to see you again in the future.
I recently wrote complaining about…
I recently wrote complaining about Ascot., Since then I am pleased to say the problem has been resolved.IWas contacted by the company who apologied and resolved the problem immediately.well done Ascot
April 13, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for writing this review, Susan. We're sorry about the original issues you experienced with us, we work hard to make sure these problems don't occur but if they do we will always help you with resolving it. We hope to see you again in the future.
Great service product packaged well…
Great service product packaged well very happy with the service I recieved
April 7, 2021
Unprompted review
Reply from Ascot Wholesale
Thank you for taking the time to write this great review for us, Sandra. Our aim is to always put the customer first and have a great experience ordering from us. Thank you for using Ascot Wholesale, we would love to see you again soon.
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