Astral Lighting and Home Reviews 

106
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I had a mixed experience with Astral Lighting and Home. The staff were helpful when choosing lights that fit my space and budget, offering a wide selection. However, I faced challenges with a refund p... See more

Company replied

Rated 1 out of 5 stars

Light fitting arrived with broken shades. It took three attempts to get replacements. Astral were completely disinterested telling me the company that made them were " a multi million pound company.... See more

Company replied

Rated 5 out of 5 stars

Visited Astral today l cannot fault the service nothing was too much trouble. They helped with the light fittings l had in mind and advised what was suitable regarding size as well as lighting and my... See more

Company replied

Rated 5 out of 5 stars

I ordered 5 lights from the Luther range in total with Astral Lighting. Unfortunately a few of the glass shades were chipped but I had no problems getting them replaced. Tony even responded to emails... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Astral Lighting Ltd is an independent Lighting Retailer with over 20 years experience in the industry. Specialising in Decorative and Contemporary lighting as well as the most recent lighting technologies, mirrors, pictures, clocks, accessories, ornaments and Furniture.. We have gained vast experience within the lighting Industry collaborating with all the leading manufacturers in the UK and Europe. Astral Lighting have exclusive lighting displayed in our South Wales showroom. We are agents for over 30 of the leading lighting manufacturers in the UK and Europe. We Guarantee the lowest price with our “Lowest Price” Price Promise and pride ourselves on exceptional customer service. If you have seen it cheaper elsewhere? Contact us and we will we will price match it for you! The team at Astral Lighting offer a full range of services and products. Check out our website and use our categories or search facility to find your perfect lighting for your Home and Garden. Step into the Light with Astral Lighting – Light Years Ahead!


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4.0

Great

TrustScore 4 out of 5

106 reviews

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4.0

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(106)

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Rated 5 out of 5 stars

Excellent

Excellent - The quality of the lights here are amazing, the guys are so helpful. I have renovated my house and have bought most of my lighting from them. Each time they have gone above and beyond to help me find what iv been looking for. The show room is lovely the best I have seen in Cardiff. Really would recommend Astral lighting!

November 1, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. We are happy that you love your light fittings purchased from us. We look forward to seeing you very soon in the store.

Rated 5 out of 5 stars

Excellent service

Excellent service, even though they could not supply the item as it was out of stock. I received a phone call, not automated email, with an apology, an explanation of why and when the item is likely to be available again. Polite and friendly throughout.
I decided not to wait and received a refund within minutes.
Would certainly use them again and recommend to others.

October 31, 2018
Unprompted review
Rated 1 out of 5 stars

They sell things that are not available

October 11, 2018
Unprompted review
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Reply from Astral Lighting and Home

Thank you for your review.
I understand your frustration however as the website has over 12000 items on sale,there are occasions when items are not in stock or may have been discontinued with the manufacturer.
This is an issue that all website retailers come across from time to time, and we feel the best way to deal with the issue is to inform the customer as soon as possible and refund immediately once we have exhausted every avenue in trying to get the fitting for our customer.
We try to monitor stock levels on a regular basis and update the website whenever possible.
If there is anything we can help with in the future,and to help with overcoming this type of situation, please call the store on 02920 397111,where stock levels can be checked prior to purchasing.
We are sorry for any inconvenience that this may have caused you and we will strive to ensure that this situation does not happen again for our valued customers.

Rated 5 out of 5 stars

so glad I visited the showroom

so glad I visited the showroom, excellent friendly service given to me By Tony, advised me on which ceiling light would be the best for me, there was no pushy sales tactics, If you want great service with a personal touch and excellent products please visit the showroom second to none

October 1, 2018
Unprompted review
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Reply from Astral Lighting and Home

Thank you for your kind words. We look forward to seeing you again very soon.

Rated 5 out of 5 stars

All round good experience.

There is a great range of lighting on offer in the showroom - the one we chose was not available immediately but ordering was easy and it arrived within days.
The light is fantastic, and good value for money.
Would buy from here again and would recommend!

September 25, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. We look forward to seeing you again.
Always happy to help.

Rated 5 out of 5 stars

Amazing Service!

Amazing Service!! I have just purchased two new lights from Astral Lighting. In store the assistant was more then helpful, showing the the range of bulbs available and the difference they make! He was also able to give me a discount as I was purchasing two lights from the same range. The items were ordered and are due to be collected this week. When I came home, I found the same lights online for a slightly cheaper price. Out of curiosity I emailed the store to which I received a very quick reply even though it was gone 22:00 on a Saturday evening!
The store then said they would price match the lower price and refund the different in store! I am thrilled with the service I have received and I would t think twice about using them again or recommending them to friends!

September 2, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. We look forward to seeing you again very soon.

Rated 5 out of 5 stars

Sourced the lamp we wanted and rapidly…

Sourced the lamp we wanted and rapidly sorted a problem with a chipped shade. Replaced from manufacturer.

August 29, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your 5 star review. We look forward to seeing you again.

Rated 5 out of 5 stars

Good in store stock of lights for all…

Good in store stock of lights for all budgets and very helpful and friendly staff who will help you find the right light fittting or bulbs for your home

August 29, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thanks for your kind words.We look forward to your next visit

Rated 5 out of 5 stars

Lots of lovely products

Lots of lovely products, can be pricey but you get what you pay for

August 29, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. We do have a great selection to fit every budget

Rated 5 out of 5 stars

Astral Lighting undoubtedly offer the…

Astral Lighting undoubtedly offer the most spectacular range of lighting combined with first class service. I would recommend this company to anyone looking to enhance their home.

August 28, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. If we can be of Service to you in the future please do not hesitate to call us or to visit us in Store.

Rated 5 out of 5 stars

Nothing was too much trouble..

Tony and the team went over and above to get my light to me on time. Excellent service, value for money and quality. A very happy customer and I would not hesitate to use this company again.

August 28, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Thank you for your kind words. We look forward to seeing you again very soon in the store.

Rated 3 out of 5 stars

Amazing lights and i can't knock the…

Amazing lights and i can't knock the quality. I spent just under a thousand pound on three lovely lights that I couldn't get anywhere els and lucky enough they had been ordered in. when purchasing these lights there was an agreement made that I would be able to have a discount on 7 led bulbs to go in them. On collection the owner couldn't remember this deal and was happy to give me a discount on a cheap quality bulbs (I mean cheap) due to this I felt ripped off and ended up going to EMA lighting on ocean way Cardiff CF24 5HH. Here they were very helpful and did me a deal on led bulbs with a guarantee also for 3years on each bulb. The quality of the light are not my issue it was just the agreement over the bulbs that annoyed me, I am not saying I wouldnt buy from Astral as there are some lovely lights but lesson learnt not to rely on an agreement over bulbs!

August 28, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Hi Anthony, I am sorry to hear about your experience however If you recollect having visited other stores in Cardiff for your light fittings Astral Lighting were the most competitively priced. All our Leds have a 3 year guarantee and the prices are based on the brightness required. The lesser priced Leds are extensively used by the most exclusive manufacturers in the UK and are very reliable.
The LED prices in the store are the most competitive in Cardiff, and as we unable to check all competitor prices at all times, we also offer a Price promise.
Astral Lighting and all its Staff will always try to help every customer and give value for money.
All products sold are backed with genuine warranties from British Companies and adhere to The British Standards Institution guidelines.
I would be very happy to discuss the issue with you at your convenience.

Rated 5 out of 5 stars

Excellent service and staff

Really good selection and lovely staff. Bought a modern bathroom light for my new bathroom. Fitted the room perfectly and really brightens up the room.

August 20, 2018
Unprompted review
Astral Lighting and Home logo

Reply from Astral Lighting and Home

Kind you for your kind words. We look forward to seeing you again very soon

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